Sign in

Project Manager Customer Service

Cleveland, Ohio, United States
February 02, 2018

Contact this candidate


James Fazekas

**** ****** **. #***

Mayfield Heights, OH 44124

H/C: 216-***-****



Skype: james.fazekas1

IT Project Manager – Committed to quarterbacking internal teams through exchange of knowledge, experience and goal sharing to optimize strategies, add value and drive projects. Cross functional project team leadership to facilitate discussions and consensus among various project stakeholders. Managing and monitoring project financials, including budgets, expenditures and third party vendors. Experience in conversion efforts, system upgrades and integration.


Project Initiation

Project Plan

Organizational Planning

Activity Definition

Resource Planning

Financial Management

Risk Identification

PMBOK Project Methodology

Issue Management

Quality Assurance

Change Management

Communication Plan

Procurement Plan

Contract Compliance

Vendor Management

Waterfall and Agile Methodologies

Tools and technical skills:

Clarity, Primavera, Microsoft Share Point and Lotus Notes; Microsoft Office Suite – Word, Excel, PowerPoint; MS Project; statistical reports, spread sheets and databases; experience using demographic and spatial data analysis systems and ability to utilize risk assessment and mitigation project management tools.

Management Style: Empowering - to lead teams and individuals to take ownership for solutions and delivery of various project components and/or outcomes.


PNC Financial Services Group (Contractor through CompuGroup Technologies) November 2014 to May 2016

IT Project Manager - Systems Integration

Key Achievements: Greenfield Bridge: coordinate and develop detailed work plans, schedules, infrastructure components estimates, resource plans and status reports to transition production and development environments to new data center locations. Project tracking and reporting through Clarity.

Sterling Jewelers, Inc. (4 mos. contract Robert Half Tech) June – September 2014

IT Project Manager

Key Achievements: Windows 7 migration for 5,358 users, including Virtual Desktop Infrastructure.

PNC Financial Services Group (6 mos. contract TEKsystems) December 2013 to May 2014

IT Infrastructure Project Manager, Technology Infrastructure & Architecture

Key Achievements: Windows 7 migration of 796 applications across 9 lines of business for 80,000 users, including back office, branch, call center, virtual and midland.

Progressive Casualty Insurance Company (contract Precision Systems) January 2011 to October 2013

IT Project Manager

Key Achievements: Life Cycle (SDLC) – End-to end project management of phases and associated artifacts involved in Platform, Portfolio and Enterprise information systems development projects; from an initial feasibility study through to maintenance of the completed application, system and/or software.

Commonwealth Bank of Australia January – June 2010

IT Project Manager, Project Delivery and Transition – Triage

Key Achievements: Upgrade legacy systems hardware and software – One Bank Enterprise Services System Platform.

IBM Global Services, Australia January 1999 – November 2007

IT Project Manager

Key Achievements: Managed services of customer request for end-to-end project life cycle management delivering software and application development, databases, assets, server, midrange, mainframe, storage, voice/data telecommunication, desktop, email, print and corporate relocations.


Cleveland State University August 2015 to May 2017

Head Coach, Men’s and Women’s Fencing (part time)

Contribution of value to an organization’s business and workplace:

Establishing and leading enterprise-wide, cross functional strategic initiatives.

Lead a variety of different types of projects including launching new products and services, large-scale application development, systems integration, operational efficiency improvements, process reengineering, and infrastructure upgrades and deployments.

Change management – transition and support of teams and business units to new business platforms for implementation of various enterprise IT applications

Risk management – identification and mitigation

Demonstrated waterfall project management experience – relating to complex projects, systems development life cycle (SDLC), and end-to-end project management delivery

Excellent written and oral communications skills – including ability to communicate to a range of stakeholders.

Demonstrated ability to assist with the development and implementation of business plans – including budgeting, cost control, performance management, monitoring, evaluating and reporting on service outcomes

Demonstrated analytical, conceptual and problem solving skills – with a high degree of initiative and flexibility

Highly organized with excellent analytical communication and project leadership skills:

Project managed medium and large scale enterprise and capital projects value range from $750K to $4M

Managed external customer delivery teams reporting financials, budget and forecasting; scope, issues, risk and change management, including contingencies/dependencies; schedule and resource planning

Leading project kick-off, requirements, minutes and regular communications with team and all stakeholders

Managing vendor relationships, establishing SLAs, contracts and negotiating timelines

Strategic Key Accounts Performance – Scope, manage and deliver IT solutions with a high level of understanding Midrange and Windows platforms; SAN/NAS; SQL/Oracle Databases; Data Security; Disaster Recovery; and voice/data network technologies, procurement, provisioning and vendor/third party management, including:

Delivered cross functional project team leadership for definition of project infrastructure scope, objectives and deliverables.

Facilitate the delivery components for multiple Line Of Business projects simultaneously.

Conduct project meetings and maintain consistent status reporting on delivery schedule progress.

Prioritize deliverables across multiple projects ensuring the priority is aligned with strategic programs.

Responsible for project related hardware and software procurement.

Ensure adherence to quality standards.

Implemented workflow management for application mapping process to production.

Upgrade VMWare View Upgrade to V5.2 to over 5,000 external end users home personal computers and mobile devices.

Managed Security Service Provider – ATT Vendor Contract.

Leading implementation,delivery and user acceptance with contracted IT providers.

Decommission legacy hardware, networks and storage infrastructure.

Transition mainframe infrastructure, applications, databases and support to 3rd party vendors.

Maintained protection of IBM intellectual property and capital.

Install global VoIP infrastructure and wireless network including routers and switches within Australia and New Zealand.

Set up new Intel development and production servers.

Migration of applications and data.

Upgrade mainframe and storage capacity and install midrange and Intel server upgrades at customer data centers.

Corporate relocation of work group data, voice, mail, applications and telecommunications.

Supervised and managed Installation of network upgrades, data and voice.

Performed IT – Security Compliance Audit of IBM Asia-Pacific account service delivery, applications, databases and server infrastructure.

Mainframe Disaster Recovery processes and procedures of Production System and recovered all critical databases as per contracted Service Level Agreements.

Testing main power shut down and switch over of critical business systems to uninterrupted power supply (UPS), generator backup and restoration to main power supply.


IBM Outstanding Service Award: 2000 Sydney Olympic and Paralympic Games.

IBM Bravo Award: Customer service and project management.

Six Sigma Black Belt - SSBBP (Management and Strategy Institute).


Project Management Institute, Northeast Ohio Chapter: Member No. 2085950


• IBM Corporate Orientation Program

• Managed Operations, Orientation for Project Managers

• Strategic Outsourcing Management System

• Project Management Fundamentals

• Leadership in a Project Team Environment

• Earned Value for Project Managers

• Building Business Relationships

• IBM Delivery Client Focus

• Quality Assurance Fundamentals

• Systems Engineering and Architecting for Program and Project Managers

• Microsoft Project 2000: Introduction and Intermediate

• PMI Exam Preparation

Introduction to Agile project management

• Six Sigma Certificate Training


Master of Education, Curriculum and Foundations Leadership: The University of South Australia, Adelaide, South Australia.

Bachelor of Science, Education: The Cleveland State University, Cleveland, Ohio.

Associate of Arts and Science: Cuyahoga Community College, Cleveland, Ohio.


Certificate IV in Training and Assessment, Adult Education TAA40104: Investigation Training Australia.

Master of Fencing: The American Fencing Academy. Ithaca, New York.


Master of Regional an Urban Planning: The University of South Australia. Adelaide, South Australia.

Contact this candidate