Customer Service Manager

Richard Hamilton-Meza

909-***-**** – *******@*****.***

Skills Summary

Management

Report Preparation

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Tax Preparer

Quickbooks

Accounting/Bookkeeping

Front-Office Operations

Professional Presentations

Employment History

JAZZY’S PARROT WORLD – ONTARIO, CA

OPERATIONS / CUSTOMER SERVICE MANAGER 04/2016 – 07/2017

Enter all orders in a timely & accurate manner. Enter in RMA, debit and credit memo requests. Process all customers quotes, including freight quotes. Answer Phones, taking all information regarding warranty issues, Create invoices and enter bills into Quickbooks

Enter production information into computer, qty of each different toy and parts we need for each.

Received 15 to 25 calls per day

VARIOUS CONTRACTED ASSIGNMENTS

SR. ADMINISTRATION ASSISTANT / CUSTOMER SERVICE 06/2014 -03/ 2016

Call Superintenedent each morning, to review day’s agenda items, Review emails – both those sent to the assistant’s email address and to the Superintentdent.

Follow up on anything directed to the assistant, and report anything pressing to Superintendent.Take dictation on outgoing emails; write and prepare email messages for Superintendent, Check voice mail and answer incoming calls and to the general school contact line.

Schedule and calendar upcoming meetings (Google calendar.) Frequently, information will need to be communicated to the school.

Purchase supplies for scheduled meetings. Type up and format school reports and protocols for school admin team’s review. A record of all SEA Charter school protocols is saved to the desktop.

Prepare agendas and materials for weekly and biweekly meetings – such as the school leadership meetings. Agendas form past Leadership Meetings are saved to the desktop. Place calls to school office managers regarding any pressing issues (e.g. attendance; upcoming events.) Send out staff announcements. Email the requested information and follow up with a direct phone call.

Enter all orders in a timely & accurate manner. Enter in RMA, debit and credit memo requests. Process all customers quotes, including freight quotes. Answer Phones, taking all information regarding warranty issues

Enter information into computer, received warranty cards from USPS into computer, Received 25 to 40 calls per day

NOSAJ DISPOSABLES, INC. – Anaheim, CA.

Warehouse Manager, 09/2004 to 08/2008

Responsible for the management of inventory

Manage inventory movement of Finished Goods, ensuring that the transactions post to SAP accurately and timely

Analyzed inventory with cycle counts, to identify inventory inaccuracies, Made Deliveries in Company truck to Customers

Monitor open purchase order reports to ensure inventory receipts were properly recorded in SAP in a timely manner

Managed the warehouse operations, which included inventory, Transportation & Attention to detail.articipate in monthly / annual physical inventories conducted at Nosaj Disposables facilitiesServed as a liaison with the Nosaj facility in Paterson, New Jersey regarding all inventory control related business

INITIAL TECHNOLOGY, INC. – La Verne, CA

Logistics Manager, 10/2003 to 09/2004

Shipped to Major retailers Best Buy, K-mart & Circuit City

Scheduled carriers appointments

Responsible for planning, organizing and logistics support but not limited to shipping & receiving, packing and transportation

Completed Bills of Lading, with Load numbers for each carrier.

Also shipped with UPS (parts)

CRESSEN TOOL – Newport Beach, CA

Director of Operations – 03/1997 – 10/2003

Managed a staff of 15-25

Responsible for the follow Departments, Order Services (where all sales orders are entered) Customer Service (where orders are placed, including Back Orders) Purchasing, Production, Inventory control & Shipping & Receiving. Made deliveries in company truck to customers

Issued all paper work for Returns (RMA)

Produced detailed schedules for Production

GREATER TECHNOLOGY – Anaheim, CA

Customer Service Manager – 01/1991 – 03/1997

Managed a staff of 15

Assigned routed to Technicians

Answered customer questions regarding their orders via status of order, backorders or new products received.

Excellent track record of customer follow up (98%) Made deliveries to customers or to Technicans on job site.

Responsible for accurate inventory balances with respect to identification, location, and quantity, for over 50,000 parts in inventory

Identified issues, motivated, influenced, and worked in conjunction with all warehouse personnel to help achieve 100% on-time delivery of orders

Y2TECH ELECTRONICS – Brea, CA

Warehouse Manager – 06/1986 – 01/1991

Supervised a Staff of 5

Provided training for team members

Shipped UPS, FEDX, USPS

Bills of Lading and Export Documentation

Received Materials against Purchase Orders

Established new procedures, Forklift Certified

UNITED STATES NAVY – Norfolk, VA

U.S.S. Dwight D. Eisenhower CVN-69

Storekeeper – 06/1978 – 08/1984

Received inventory, and replenished ship stores

Order supply’s according to need

Education

ABC ADULT SCHOOL – Cerritos, CA GRADUATED 2016

Accounting, Quickbooks, Tax & Excel,

GPA: 3.89/4.0

ROP EDUCATION CENTER – Anaheim, CA GRADUATED 2012

Accounting, 2012 – 2014 GPA: 3.75

FULLERTON COMMUNITY COLLEGE, Fullerton, CA

Physical Education – 1986 – 1988

Computer Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Quicken, Quickbooks Certified Online

UPS / Fedex Online

MAS90

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