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Customer Service Sales

Fort Lauderdale, Florida, United States
February 02, 2018

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Veronica Franco

**** **** ** ** ******* FL. *****

Cell: 305-***-**** E-mail: v PROFESSIONAL EXPERIENCE

Latinos NC.TV. 01/2014 09/2016

Marketing Director




Progressive Insurance, Birmingham, Alabama 02/ 2010 12/ 2013 Sales Representative

Customer Service

Direct sales to hispanic community

Lawson State College, Birmingham, Alabama 01/ 2008 04/2009 Assistant Program Manager

Managed admissions, enrollment and marketing of the ESL Program to 1500+ students annually

Direct liaison between students, the ESL Program Manager and Lawson State College

Managed student applications, meetings, scheduling, planning and questions from students and the Lawson College Admissions Office

Assistant to Lawson University’s English as a Second Language (ESL) Program Manager 1320 AM Radio Station (KPIL), Birmingham, Alabama 03/2006 12/ 2008 Advertising Sales Representative

Recognized as Advertising Salesperson of the year, for Advertising Sales contracts and revenue worth

$80K annually

Direct liaison advertising clients and the KPIL station manager

Recorded and produced commercials in both English and Spanish

Hosted a weekly local interest between radio talk show at KPIL, where local English and Spanish speaking listeners would call in with questions and commentary. Global Payments by Dolex Dollar express, Birmingham AL. 04/2005 01/2006 International Wire Transfer Specialist

Directly responsible for sending and receiving international currency transfers for bank customers, to and from Europe, and Central and South America, resulting in successful transfers of anywhere from a few hundred to tens of thousands of dollars

Responsible for opening and closing the office daily, resulting in 100% success in ensuring physical security

Responsible for ensuring compliance with federal anti-fraud and anti-money laundering guidelines Capital South Bank Hoover, Alabama

Bank Teller

Processed deposits, withdrawals, loan and credit card payments for local bank customers

Referred bank clients to Sales Staff for loans, mortgages and credit card applications

Recognized for Superior Customer Service contributing to a 97% satisfaction rating of bank teller from local branch customers

Franco Commercial Industries, S.A de C.V. Monterrey Mexico 01/ 2001 03/2004 Sales Associate, Exports

Recognized as the #1 Sales Associate in an Import/Export company of 200+ employees with Sales Revenue exceeding $150K annually, for Sales Territory covering the United States, Canada and Central American

Managed an annual budget of $30K for travel and expenses. Recognized for excellent record keeping and compliance to company budget guidelines

Designed marketing collateral for Franco Imports. Extensive experience in online and print media marketing

Responsible for the launch and management of online sales and online purchase from International Business clients




Languages: Spanish, native. English, fluent

Εxperience: in accounting, book keeping, sales, secretarial work, data entry and customer services, financial services, etc..

Proficient in most computer programs such as Word,Excel,Access,PowerPoint Spreadsheets,etc.

Interests: Cooking, International Travel, Reading Classical Literature

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