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Manager Customer Service

Wichita Falls, Texas, 76302, United States
February 02, 2018

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Wilhelm Grau

**** ******* **

Winneconne, WI ****6



I am a senior manufacturing professional who brings leadership that will help any business grow its bottom line and lead its employees to a world-class operation. I have experience with all facets of the business, with full P&L responsibility. I have a proven track record of improved employee engagement and enhanced customer service. Throughout my career in manufacturing I have been a leader who has been able to motivate a team to succeed. There are many tools that I am proficient in, and through that knowledge I am able to identify continuous improvements needed very quickly to improve the business climate. I am confident that given the opportunity we can grow the business and make it better for all stakeholders.


VP of Operations Carnivore Meat Green Bay, WI 2016 to Present Rapidly growing pet food manufacture. I am responsible for the entire operations of the two locations. The business has grown by 50% in revenue in the past year. We have implemented 5s and have laid the foundation for TPM. During the growth we have lowered our labor expense by developing action plans based on our continuous improvement efforts. Major accomplishments.

Built distribution warehouse with freezer on time and budget. Negotiated with the DNR and FEMA to remove building from floodplain. Mentored young plant Manager in lean and leadership. Mentored ownership in people centric management.

Developed product launch procedures.

Developed system to reduce credits for missing product. Mentored young individuals into management roles.

Designed and built packing tables to increase thru put and ergonomics. Plant Manager ME Global, Duluth, MN 2006-2016

Executive leader who has managed the facility in a period of growth. The business grew from $3 million EBITA in 2006, to $65 million in 2016. My team of young managers continue to grew under my leadership and maintained all plant KPI’s at stretch. Major accomplishments.

Manufacturing Key Business User - SAP .

Managed major North America expansion of the foundry. Managed project in Chile building new foundry.

Supported the Commissioning of green field foundry in China. Implemented lean manufacturing techniques in all North America operations. Successfully negotiated contracts with the USW, maintaining good labor relations. Respected business leader in the community serving on community/education boards. General Manager Hinz Company, Franklin, WI 2004-2006 Implemented new management techniques helping a second-generation family-owned business transition into a growing professional business. Through our efforts of set-up reduction, we were able to achieve on-time delivery and customer satisfaction that allowed us to grow the business. VP of Manufacturing Waukesha Foundry, Waukesha, WI 2000-2004 While managing the manufacturing facility, we were able to implement lean-manufacturing techniques. Through the use of these management techniques, I was able to increase velocity of product and information that freed up our working capital. With the additional funds available to the business, we purchased another foundry and product line. We manufactured this product on current manufacturing equipment and grew our customer base. Business Unit Manager Strattec, Milwaukee, WI 1995-2000 Full responsibility for the manufacturing of automotive locks. Implemented the tools taught by the Ford Lean Institute. Focused my engineering team on increasing the velocity through the implementation of tools which eliminated waste. Developed process to install anti-theft device into a molded key head. This was a first for the automotive industry. Manufacturing Engineer/Supervisor Master Lock, Milwaukee, WI 1986-1995 Responsible for identification of continuous improvement opportunities to improve products. Implemented TPM, SPC, and SMD. Trained employees to use the tools to better manage their area of responsibility.


Marian College, Fond du Lac, WI - BS Operation Management Waukesha Technical College, Waukesha, WI - AA Manufacturing Engineer Ford Lean Institue, Dearborn, MI - Lean certification

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