Customer Service Representative

*** ******* ***** ***** 770-***-****

Carrollton, GA 30116 ***************@*****.***

Robin Church

Objective

To obtain employment within a growing organization allowing growth professionally, while utilizing skills and business experiences, as well as contributing to the further growth of the company.

Professional experiences

1997-2017 Printed Specialties, Inc. Carrollton, Georgia

Customer Service Specialist

Managed several major accounts: Processed orders: received purchase

orders, verified pricing, prepared job bag for production and/or imaging,

email PDF's and/or sent proofs out for approval, released jobs into

production, entered new items concisely for future orders

Supported outside sales team: requested quote and CAD requests, sent

out samples, provided sales with new contacts, processed sales' orders

Customer advocate: checked on orders to ensure on time delivery, solved

problems to satisfy all requirements and needs such as expediting orders,

made requests for proof of deliveries

Trained new employees: step by step process and procedures, instill a sense

urgency of customers' needs

1995-1997 PRINTSouth Corporation Atlanta, Georgia

Customer Service Specialist

Processed orders for BellSouth account: received orders, evaluated vendors,

priced orders, submitted orders and followed up with orders

Priced custom printed forms: spec forms out to quote

Ordered merchandise and expedited deliveries: evaluated vendors'

capabilities, prices and quality of service and requested rush on orders

1989-1990 Los Altos Stationers Los Altos, California

Customer Service Specialist/Assistant Store Manager

Managed Customer Service Department: delegated responsibilities to

create efficient operation, scheduled employees to cover all hours of

operation, provided alternate schedules to meet needs

Ordered merchandise and expedited deliveries: evaluated vendors'

capabilities, prices and quality of service, requested rush on orders,

requested proof of deliveries

Trained new employees: procedures, applications, cash register procedures,

product identification

Education

1991-1995 University of West Georgia Carrollton, Georgia

B.B.A./Business Administration Systems

Dean's List – Six Quarters/Phi Beta Lambda member

Third in State of Georgia Economics Competition

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