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Customer Service Data Entry

Midwest City, Oklahoma, United States
February 02, 2018

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Shari Haivala

Customer Service Associate (CSA)

Midwest City, OK 73110 - 405-***-****

I have 25 years of experience, as a Customer Service Associate (CSA) and as an Inside Sales Person in industries including Wholesale Trade-Durable

Goods. Most recently, I have been working as a Customer Service Associate (CSA) at Kaman Industrial Technologies from April 2015 to January 2017.


Customer Service Representative

Kaman Industrial Technologies - Oklahoma City, OK - April 2015 to January 2017 Answer phone, help customers at the counter. Data entry and follow up on orders. Purchase products needed to fill stock outs

Customer Service Associate (CSA)

INDUSTRIAL SPECIALTIES - Oklahoma City, OK - April 2005 to January 2015 Used software tools including: EXCELL, WORD, SX.E, TRIBUTE Spoke with customers by phone, in person. Provided information about products and services. Took and recorded orders. Received and processed incoming phone calls from customer or client base. Recorded details of customer transactions, interactions, inquiries, complaints. Prioritized data entry daily to ensure customers' needs were met. Effectively identified customer

concerns over the phone. Referred unresolved customer grievances for further investigation. Responded to customer inquiries. Communicated with a

clear, distinct voice. Maintained effective working relationships with customers, sales personnel, internal departments.


Personal References

David Brown, supervisor and co-worker, 405-***-**** Jim Green, technical support and co-worker, 405-***-**** Ron Bohner, co-worker, outside salesman, 405-***-****

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