Customer Service Representative

Mary Landor

** **** ******** ***** ******, New York 12110

Phone 518-***-****

**********@*****.***

SKILLS PROFILE:

●Proficient with Microsoft Office, word and excel.

●Fax machines, phones, scanners and imagers.

●Experienced in benefits and pharmacy related issues, and claims processing.

●Experienced in customer service, scheduling, hiring, and training.

●Held licenses for Auto, Life and Health.

EMPLOYMENT HISTORY:

Phoenix Life Insurance

2017-present

Customer Service Representative

East Greenbush, NY

Stewart's Shop

2014-2017

Shift Supervisor

Colonie, NY

Metlife Empire Group 2008 - 2015

New Business Administration Latham, NY

●Data collect new applications for Auto/Home, Life, Annuity, Disability, and Long Term Care products.

●Review and transmit all Brokerage applications. Process Buy/Sell tickets for mutual fund trades.

●I am assigned 27 advisers that I am responsible for.

●Provide quick turnaround time on data collection, corrections and issuing policies.

●I am compliant with all FINRA and SEC regulations.

National Medical Health Card 2000 - 2007

Benefits Analyst Latham, NY

●Created prescription plans for union groups.

●Created and attached co-pays, pricing, accumulated benefits and drug categories.

●I worked off a queue system.

●Work was entered ''live'' which left little room for error.

Raymour and Flanigan 1993 - 2000

Customer Service Manager Latham, NY

●Daily interaction with the public.

●I was responsible for creating a weekly schedule for co-workers.

●I hired and trained new co-workers for all new store openings which involved travel.

●I worked with clients and providers to obtain credit approvals and payments.

●I was responsible for the daily deposits.

●I held store keys and loading dock passwords.

United States Postal Service 2000-2003

Encoder Cohoes, NY

●Processed mail via computer prompts either numeric or alpha.

●I maintained 7500 keystrokes with 3% error ratio.

●I met and exceeded all training provided.

Hess's Department Store 1989 - 1993

Assistant Store Manager Rotterdam, NY

●Daily interaction with the public.

●Created schedules for 9 departments with over 60 co-workers.

●Held store keys and alarm codes.

●I worked with all departments as far as merchandising, ordering, and inventory.

●I hired and trained all new co-workers.

EDUCATION

Major: Business Studies School: SUNY Buffalo Location: NY Degree: na

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