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009***********

RIZWAN SHERIFF

E-mail:ac4b3c@r.postjobfree.com, Mobile: +971-*********

(BCA)

Sharjah, UAE

Summary

BCA graduate with more than 8 years experience in the field of IT with broad understanding of computer hardware Networking and software, including installation, configuration, management, troubleshooting, and support. Seeking a challenging position where I will be able to put my skills, knowledge and experience for mutual growth of company & me. Professional Experience

Paramount Trading EST, Sharjah, UAE

IT Support Executive

March 2014 – Present

Supporting and Troubleshoot ERP Microsoft Dynamics Ax2012 r2

Assigning and Creating new security roles in ERP Microsoft Dynamics Ax2012 r2

Design and implement the company LAN and WAN network infrastructure

Evaluating and support systems hardware and software and making recommendations regarding upgrades or changes

Supporting and Configuring HP G7, G8, G9 series Server’s

Configuration and Troubleshoot Virtualization (vSphere),SharePoint server, Application Server

Support Company Website and Webmail .

Handles PC, Network Printers, switch and router configuration as well as DNS, DHCP and TCP/IP

Configuration,restore and backup outlook pst file

Install, Updating and configuring Anti-Virus

Ensures proper access and security level are compiled based on the office network policy and standards network under windows 2008 Server Standard, windows 2012 R2 Standard and Client Widows 7, Windows 8, windows 10.

CCTV and DVR installation and configuration

Daily Server Backup with Symantec Backup utility.

Managing and maintaining Fortinet,Cyberoam Firewall and VPN service

Installed and monitoring Biometric Attendance System in Head office and company sites for Staff &Labours.

Internet Marketing and social media updating

Maintaining lists of IT assets and Software licenses

Manage and troubleshoot PBX application, patch panel cabling, crimping, network 2

Support predominantly Microsoft Windows Operating Systems but also Apple Mac, popular mobile devices and tablets, such as iPhone, iPad and Android based devices

GPS report tracking

NETCOM IT Solution, Cochin, India

IT Administrator

August 2011 – February 2014

Worked with and set up of Windows 2008 Active Directory.

Designed Active Directory forest and domain structure.

Support LAN\WAN network of TCP/IP based devices.

Design and implement the company LAN and WAN network infrastructure

Configure and implement Group Policy Objects in AD.

Provided training and prepared documents for new employees in operations department.

Recommended and implemented improved documentation including troubleshooting & escalation guidelines.

Worked closely with IT department, administering servers during backups and upgrades.

Resolved network and communications issues for Windows XP/Vista/7/2008 Workstation set- ups.

Provided comprehensive desktop and network support, resolving technical issues for over 300 end-users.

Resolve day-to-day technical issues involving network issues, applications, hardware & peripherals, routers & switches.

Oversee all break/fix, installation and upgrade responsibilities, and troubleshoot and resolve network connectivity issues.

Provide patient and efficient technical support, taking personal ownership of individual issues for all levels of employees.

DVR card Configuration

TEAM FRONTLINE LIMITED, Cochin, India

IT Technician

July 2009 – July 2011

Provide computer help desk support via telephone communications and onsite support with end-users.

Build, assemble and disassemble personal computer systems installing CPU`s, CD ROMs, RAM Sound/video cards, network cards, and modems.

Resolve user’s inability to log into system requiring password resets; Fixed Software, Broadband and DSL connectivity problems.

Utilize and configure computer software such as Microsoft windows, Microsoft word, and office including MS Excel.

Work with Hard Disk Formatting, Partitioning and Windows XP Professional Setup, Installation and Upgrading.

Troubleshoot hardware and software in network environment.

Installation and setup of various networking operating systems including Windows NT, Windows XP Professional and Linux.

Education

Completed BCA (Bachelor of Computer Application) from Mahatma Gandhi University,

[Kottayam, India] (2006-2009)

Completed Plus Two from Mahatma Gandhi University, [Kottayam, India] (2004-2006)

Completed S.S.L.C from Kerala State Educational Board, [Cochin, India] (2004) 3

Global Certification

Red Hat Certified System Administrator (RHCSA)- ID 120-071-709

CISCO Certified Network Associate CSCO ID: CSCO12374245 Additional Training

MCITP – Course Completed

RHCE 6.0 – Course Completed

CCNA – Certified

PABX system configuration

Technical Skills

Operating Systems Microsoft Windows Server 2012, Cisco IOS, Basics of Linux

Windows Server Active Directory, DHCP, Group Policy Management, Routing

LAN/WAN Techs Ethernet, Frame Relay, IPv4, IPV6, VLANs

Routing Protocols TCP/IP, RIP, OSPF, EIGRP, IGRP, BGP, Frame Relay

Windows OS Excellent platform knowledge and administrative capabilities Strengths

Have worked on a variety of platforms& could effectively plan, implement, maintain and support information in a wide range of computing environment

Keen to learn and implement new methods and strategies with proven results

Versatile team player with excellent presentation, communication and inter-personal skills.

Excellent analytical, logical, trouble shooting and reasoning skills. Languages Known

English, Malayalam, Hindi.

Personal Information

Date of Birth : 10th March 1988

Marital Status : Single

Permanent Address : Cochin, Kerala.

Passport Number : K 0392965 valid up to 02/04/2022 References

Will be provided on request.

I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.

Yours truly,

Rizwan Sheriff

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