Customer Service Sales
Resume:
JERRY KIMBLE MERGELE
*********@*****.***
linkedin.com/in/jerry-k-mergele
tamu-csm.symplicity.com/profiles/jerry.mergele
CONSTRUCTION MANAGEMENT
15+ years’ success leading innovation for high-growth organizations
Dedicated professional with repeated success improving operations to increase revenue. Talent for launching sales initiatives that generate record-setting sales revenues. Expert presenter, negotiator, and businessperson. Expertise in developing staff training to increase high quality, customer service. Able to forge solid relationships with partners and build consensus across multiple organizational levels.
HIGHLIGHTS OF EXPERTISE
* Project Management
* Cost Reduction and Avoidance
* Cash Flow Optimization
* Recruiting and Staffing Initiatives
* Contract Development / Negotiations
* Regulation Compliance
* P & L Accountability
* Change Management
* Customer Service Training
* Financial Planning
CAREER EXPERIENCE
QICKSILVER AMUSEMENTS II, New Braunfels, TX
SUPERVISOR/PRESIDENT (1994 to Present)
Oversee all store operations with the end goal of improving productivity and driving sales. Hire top-performing sales employees and train staff to increase service quality. Execute inventory management duties for all equipment. Purchase, service, and maintain both electric and mechanical aspects of amusement equipment. Oversee new and existing accounts in over 12 counties to drive revenue. Direct daily, monthly, and annual accounting activities while complying with state regulations.
* Secured and retained customer base by conducting daily service calls.
* Increased revenue on the amusement machines by up to 25 % through a comp free play initiative.
* Delivered hands-on, staff management that led to decrease in customer dissatisfaction.
* Evaluated store performance and implemented strategies to improve customer experience.
PADRE PAWN AND TACKLE, Corpus Christi, TX
PAWN SHOP MANAGER & PRESIDENT (1989 to 2016)
Oversee all day-to-day operations including staff management, customer service, accounting, purchasing, and inventory control. Manage the company computer system including upgrades and maintenance. Deliver in-depth, staff training on buying, selling, pawning, and trading valuable items. Train staff on regulations regarding gold, silver, firearms, and other valuables. Direct activities to ensure compliance to firearm safety regulations and government policies. Collaborate with the O.C.C.C., A.T. F., and F.B.I. to guarantee regulation compliance. Document activity reports on a monthly basis.
* Drove revenue and client satisfaction through successful solution selling techniques.
*Grew sales profit through strategic loan balance increase for high-quality, pledged goods.
* Implemented on-line auctions that increased sales by 20% on hard to move items.
GUADALUPE CONTRACTING SERVICES, Seguin, TX
CONSTRUCTION MANAGER (2011 to 2013)
Directed operations to guarantee contractors completed tasks within safety and time-line guidelines. Negotiated and purchased materials to achieve quality and budget goals. Secured competitive, land purchases for future developments. Oversaw bid process for contract work.
* Recognized for selecting cost-effective, quality products to keep the cost down for consumers and the profit up for employer.
* Decreased company contractor expenses up to 5% through effective recruitment and hiring efforts.
HACIENDA HOMES INC, Corpus Christi, TX
CONSTRUCTION MANAGER (2007 to 2009)
Managed contractors to deliver high-quality results while adhering to safety, quality, and time-line goals. Executed purchasing activities to ensure materials for projects were within budget.
ADDITIONAL EXPERIENCE
Supervisor/Owner (1989 to 1993) Mergele Enterprises Incorporated, Corpus Christi, TX
Restaurant Supervisor (1989) Kentucky Fried Chicken Pepsi Co, Corpus Christi, TX
EDUCATION & CREDENTIALS
BACHELOR OF SCIENCE IN AGRICULTURAL ECONOMICS, MINOR IN AGRIBUSINESS REAL ESTATE
Texas A&M University, College Station, TX
tamu-csm.symplicity.com/profiles/jerry.mergele
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