Customer Service Representative
Resume:
Joanna Carol Sultan
Address
District *, Calaanan, Canitoan, Cagayan de Oro City, Philippines, 9000
Phone
**************@*****.***
Date of Birth
Skype I.D
live:f4a98afabfadb398
Experience
2008-07 - 2009-07
Call Center Agent in Sales Outbound Cebu Global Teleservices Inc.
- I made outgoing calls to people.
- I informed them about new products and services.
- I tried and sell the products and services to people.
- I listened to objections and handle them effectively.
- I generated more leads from the people out called.
- I entered the details of every interaction in the system.
2017-01 – 2017-12
Call Center Agent- Customer Service Representative
Teleperformance Philippines
- I resolved customer complaints via phone, email, mail, or social media.
- I used telephones to reach out to customers and verify account information.
-Greeted customers warmly and ascertain problem or reason for calling.
-Canceled or upgraded accounts.
-Assisted with placement of orders, refunds, or exchanges.
-Advised on company information.
-Took payment information and other pertinent information such as addresses and phone numbers.
-Placed or canceled orders.
-Answered questions about warranties or terms of sale.
-Acted as the company gatekeeper
-Handled product recalls.
-Attempted to persuade customer to reconsider cancellation.
-Informed customer of deals and promotions.
-Closed out or opened call records.
Education
2006-2008
Xavier University – Ateneo de CagayanBachelor in Elementary Education Major in Special Education
Skills
Communication
Customer Service
Typing Skills
Computer Skills (Microsoft Office, Microsoft Excel, Microsoft Powerpoint)
Multitasking
Time Management
Can Work Under Pressure
Stenography
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