SUMMARY

Profile: Male, **

Nationality: Lebanese

Current Location: Lebanon

Current position: Systems Engineer

Company: Automation and Computer Technologies (Reporting to: Technical Manager)

CAREER OBJECTIVE

Looking for a job opportunity as a Senior IT Administrator, Senior Systems Administrator or Senior System Engineer to utilize my wide technical experience to support and facilitate the organization’s IT needs while growing and building a career path.

EDUCATION & CERTIFICATIONS

March 2008: University Diploma (DUT) in Computer and Communication Engineering, Lebanese University, Saida

Microsoft Certified Solutions Expert (Cloud Platform and Infrastructure)

Microsoft Certified Solutions Expert (Productivity)

Core Solutions of Microsoft Exchange Server 2013 (70-341)

Microsoft O365 Identities and Requirements (70-346)

Developing Microsoft Azure Solutions (70-532)

Monitoring and Operating a Private Cloud with System Center 2012 (70-246)

Microsoft Advanced Threat Analytics

Cisco Certified Network Associate (200-120)

Symantec Technical Specialist - Data Loss Prevention DLP 12 (STS 20-237)

Symantec Data Center Security: Server Advanced (DCS:SA)

Microsoft Certified Solutions Associate: Office 365 (In Progress)

VMware ESX VCP (In progress)

PROFESSIONAL EXPERIENCE

June’14-Present

Jan. ’12-May ‘14

Oct. ’10- Dec. ’11

Mar. ’11- Dec. ‘16

May ’09- May ’10

May ’08- Dec. ’08

Systems Engineer, Network - Infrastructure & System Security Department at Automation and Computer Technologies Jnah, Lebanon (International Company Business: Iraq, Yemen, Afghanistan and South North Sudan)

Implement Microsoft technologies including directory, messaging, database, systems management, server virtualization, high availability, scalability and security.

Assist sales team in identifying and closing opportunities through customer meetings and presentations; provide customer support.

Lead infrastructure related projects for system upgrades, migrations & new implementations.

Participate in system design and documentation of the design concepts.

Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure.

Plan, design, implement, configure, monitor network infrastructure based on Cisco routers, switches, access points, & firewalls.

Install networks & troubleshoot active (routers, switches, firewalls and passive devices (patch panels, outlets, & cabling strategies).

Install and configure Windows server 2008,2012 & 2016.

KEY PROJECT EXPERIENCE

Infrastructure Implementation & Migration

Customers: Touch Lebanon, BAU, AIC, Solidere, KMC, MTN Afghanistan, MTN Yemen: Domain Controller 2003 to Domain Controller 2012 Microsoft Exchange 2003 to Microsoft Exchange 2013 with Data Availability Group, Network Load Balancer & Installation of Symantec Mail Gateway.

Exchange Migration

Customers: Solidere, BAU, KMC, Touch Lebanon, AIC, MLA Algeria, MTN Sudan, Najaf Municipality:

Low Level Design, High Level Design, Scope of Work and Implementation of Microsoft Exchange Migration from Exchange 2003 to 2010, 2007 to 2010, 2003 to 2013 and 2003 to 2016.

Active Directory Migration

Customers: Touch Lebanon, BAU, AIC, Solidere

Low Level Design, High Level Design, Scope of Work and Implementation of Microsoft active Directory Migration from 2003 to 2008,2003 to 2012 and 2003 to 2016.

Cisco Infrastructure

Customers: Najaf Municipality, BAU, KMC, AIC

Design and Implementation for Cisco Infrastructure with Cisco Core Switches, Distribution, and Access Switches, VLAN and inter-VLAN routing.

Symantec Security

Customers: Presidency Palace, AIC, BAU, MTN Afghanistan, Credit Libanais, BDL

Design and Implementation for Symantec Data Loss Prevention, Data Center Security: Server Advanced and Symantec Endpoint Protection with configuring Policies, Profiles, Assets, Reporting etc.

Solarwinds Implementation:

Customers: AIC Lebanon, MLA Algeria, BDL, E-Gate(Ericsson) Baghdad, Najaf Municipality

Design, Plan and Implementation for Solarwinds Orion with Redundancy including Network Performance Monitor(NPM), Network Traffic Analyzer(NTA), Server & Application Monitor(SAM) Integrated with SQL Cluster.

System Center Operations Manager Implementation:

Customers: Touch Lebanon, MLA Algeria, Presidency Palace

Low Level Design, High Level Design, Scope of Work, and Implementation for SCOM 2012 R2 integrated with SQL Cluster with Gateway Servers, ACS Collector, Custom Dashboards, SLA, Reporting, etc.

Advanced Threat Analytics Implementation:

Customers: Internal Project in ACT, MLA Algeria

Design, Plan and Implementation for ATA v 1.7 integrated with Domain Controllers and SIEM.

Systems administrator & Quality Coordinator at U-Food SAL

Hazmieh, Lebanon

Install, Configure Active Directory, DNS, DHCP, WINS & VPN Server.

Cyberoam V.10.04.0 Firewall–ISA Server 2004 & 2006 (create new access rules, Reports, block specified Sites, Domain name & Web application).

Alt N-Daemon Mail Server - NORIA System (EDM Accounting, Stock, Invoicing and Inventory systems).

Control of IT security & GPO - Install Windows Server 2003/2008, Windows XP/7 – Raid 0/1/5.

Install, configure and test PC & server hardware, software, LAN, WLAN & VLAN networks.

Manage and synchronize a PDA Device.

Configure and share File Transfer Protocol (FTP); manage and configure VOIP modem.

Terminal Services - Remote Desktop Services.

Travel every six months to overseas branches to checkup, maintain and update the system and network.

ISO 9001:2008 QMS coordinator: Processes map, diffusion matrix, key performance indicator monitoring, evaluating and improvement of the system, Internal quality Audit.

Support Engineer Computer & Network Engineer Windows Server at CEPP (Fujitsu, Lenovo and Acer Services Center) Jal El-Dib, Lebanon

Windows Server 2003 R2 – Active Directory – DHCP Server – MIKROTIK and Untangle Server – ISA Server 2004 – Mail Server (Daemon & Exchange servers) – NORIA System (EDM Accounting and stock system)

Hardware and software maintenance: Servers / Laptops / Desktops / Workstations / Projectors / Monitors / Tablets

Datacenter Network Infrastructure (Data Center - Cabling - Cabinet Installation).

Call Center Team Leader (Part Time) at Mobi– Cedarcom

(Internet Server Provider ) Furn El-Chebbak, Lebanon

Monitor Internet & connection equipment’s, servers and traffic flow.

Troubleshoot corporate connections problems and test them.

Dialup and Mobi customer support, refill & create accounts.

Provide support for standard internet problems.

Train new team members (technical and procedure trainings).

Solarwinds, MRTG, Cacti, Secure-CRT, Microsoft CRM 2016.

Answer clients' calls and provide technical support to users.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Seek feedback from customer and coordinate with the supervisor on corrective actions.

IT Officer at Trans Mediterranean Airways

(Cargo Airlines) Beirut International Airport, Lebanon

Install, maintain, monitor and configure “Mikrotik” Firewall (version 2.9.27).

Administrate the Web mail server & PLESK – Outlook Troubleshoot.

Provide solutions for Network problems – Network Printer & Photocopy configuration.

Install, configure and maintain network hardware and software.

Document an IT Back-up system and ensure its application.

Oracle SQL – Payroll – Backup server - Networking Windows Server.

Microsoft office 2003, 2007 (excel, word, access) – Fingerprint & Attendance software - Hand-punch Configuration.

Windows Server 2003 R2 - Active Directory - Exchange Server 2003 - DHCP and DNS Servers

IT Technical Support at Freetech Computers Saida, Lebanon

Wireless & wired networking - Computer Format - Virus removal - Network Administration

Laptop recovery – Maintenance hardware – (Laptop/Workstation/Server).

Networking In site (Cabinet Installation, Cabling, Testing, and Labeling).

Outlook configuration – Web mail configuration – Windows Troubleshoot.

KEY TECHNICAL SKILLS

Cisco Switching & Routing

3Com Switching & Routing

Solarwinds (NPM, NTA, SAM, NCM, LEM)

Windows Servers 2003/2008/2012/2016

Developing Microsoft Azure Infrastructure

Microsoft Office 365

AD, DNS, DHCP, Hyper-V, SQL

System Center 2012/2016(SCCM, SCOM)

Advanced Threat Analytics v1.7

Microsoft Exchange Servers

VMware Virtualization ESX

Symantec Data Loss prevention

Symantec Endpoint Protection Manager

Symantec Datacenter Security: Server Advanced

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