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Customer Service/ Skip Tracer

Cypress, California, United States
February 03, 2018

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Wanda Gaither

***** ******* **

Romoland, Ca ****5

Cell Phone: 714-***-****


Objective: To obtain a stable challenging position within a company where my skills will be utilized

Relevant Experience:

Works, Windows, Excel, Outlook




Vehicle Lien Processing


Skip Tracing

ACA Training

Asset Investigations

3rd Party Collections




2006- 2009 Associates in Criminal Justice Kaplan University


Customer Service Training

Background Clearance

FDCPA Training

Location Specialist

ACA Compliance Certified


2016- 2016 Deficiency Portfolio Manager City Loan

Locate customer’s who have defaulted on title loans. Order the repossession of collateral

Once loan is in default. Negotiate repayment of the deficiency balance after vehicle has been sold at auction.

Asset investigations. Account management, payment processing

2015-2015 Dispatcher D & L Towing

On a normal shift I would have 12 to 14 drivers to dispatch ranging from light duty, medium duty and

Heavy duty towing. Impounded vehicle releases and Lien Processing

2014-2014 Interview Specialist Macy’s

Using Taleo Database I Screened, Interviewed and Hired candidates via phone to fill various

Upcoming seasonal positions.

2014-2014 Collection Specialist F.A.M.S

Responsible for locating Customers with defaulted student loans, for the purpose of Rehabilitating or refinancing their loans and brought back into a current or deferred repayment status.

2012-2012 Skip Tracer/ Asset investigations Brenan Capital

Locating individuals or Assets for the purpose of negotiating and collecting on past due or defaulted, secured and unsecured, 2nd mortgage loans and Heloc loans.

2011-2015 Skip Tracer /Research International Research. Telecommute

Work from home researching and locating individuals and assets for the purpose of resolving legal and financial matters. Contacting individuals for verification of location information. Customer service oriented.

2007-2010 Office Manager /Quality Control Alber Seafood

Customer Service, A/R - A/P, Bank deposits, Invoicing, processing payments for daily landings of Crab, Tuna and Salmon for 30+ commercial boats. Weekly payroll for 75-100 employees, Hiring, Human Resources, Inventory, Recording Daily Landings and Processing to The Proper State and Federal Agencies, Preparing and Processing Monthly Reports for state and local agencies in the Tri-State area.

2002-2007 Property Management Willow Tree Mobile Home Park

On site Resident Management Team of 81 units, Customer Service, Screening and Verifying of Possible New Tenants, Lease Agreements, Collection of all Rents and Past due Amounts, Late Notices and Deposits, Eviction Processes, Resolve Tenant Issues,, Park Maintenance and Enforce all Park Rules and Regulations

2006-2006 Customer Service Aramark Sports and Entertainment

Customer Service, Bartending, Cash Handling and VIP Hostess {seasonal position May -Oct}

2005-2006 Collections/ Skip Tracing GC Services/American Express

Collection and Liquidation on High Spend -High Return Lending Accounts, Payment Processing Account Management, Balance Transfers, Skip Tracing, Customer Service and File Maintenance

2004-2004 Dispatcher/ Customer Service Cardinal ALL Hour Towing

Dispatch a total of 19 Light Duty, Medium Duty & Heavy Duty Trucks for General Towing & Recovery. Monitoring Drivers and Fleet through Internet GPS Tracking. Lien Notifications, Title Work and Vehicle Redemption’s. Maintain 20 Minute or Less Response Time on all Emergency Calls for Accidents and Recovery .Contracted with City Police, County Sheriff and Highway Patrol.

2002-2002 Collections/ Skip tracing Client Services/Discover

Collection of Funds on High Balance Delinquent Credit Cards and Deficiency Balances on Defaulted Auto Loans. Complaint resolutions and Problem solving. Payment Processing, Balance Transfers, Settlements, Skip Tracing, Customer Service and Account Maintenance

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