Computer Science Technical Support

SRUTHI RAGHUNATHAN

+1-201-***-**** **.********@*****.*** https://www.linkedin.com/in/sruthiraghu/

Summary

3+ Years of experience in Business Analysis with comprehensive knowledge in SDLC, Agile/Scrum methodology and Waterfall process.

1 Year of experience in Database programming with hands on in writing Stored procedures, triggers and table joins.

Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, JAD and JAR sessions.

Proficient in agile tools like Visual Studio, JIRA and content management software like Wordpress, Sitecore.

Proficient in handling business intelligence tools like Tableau and Power BI.

Extensive knowledge in Requirement gathering and analysis, Business Process Modeling, Sprint Planning, Story Board creation and Management, UAT Testing and Product support.

Excellent track record for meeting deadlines and submitting deliverables on time.

Technical Skills

Database: SQL Server, Oracle, Dynamo DB, Mongo DB.

Languages: SQL, PL/SQL, Postgres, Java, JDBC, Python.

Web Technologies: HTML, JavaScript, CSS.

Agile Tools: Visual Studio, JIRA

Content Management: Wordpress, Sitecore

BI Tools: Tableau, Power BI

Visual Modeling: IBM Rational Rose, VISIO

Professional Background

Business Analyst May 2016 - present

Incipient Corporation, New Jersey

Elicited requirements using interviews, survey/questionnaires and document analysis.

Conducted and participated in JAD sessions with stakeholders and system users to collect the software requirement specifications.

Constructed UML Diagrams, Prototypes and scenarios to represent requirements using alternative views.

Performed GAP analysis, SWOT analysis to identify the source of the issue and presented a complete solution to overcome the gaps in the system.

Communicated the devised solution to the clients through presentations and mock ups.

Prepared and maintained all the documentations like BRD, SRS, GAP analysis logs, Requirement traceability documents and other documents as needed.

Co-ordinated with the Architecture and UI team to get required documentation and mock-ups done.

Set up the board with all the Epics, Features and User stories tied in and product backlog is prioritized.

Organized and facilitated the sprint planning meeting and conducted sprint retrospective meetings.

Improved and maintained the release management for newly developed applications.

Performed user training sessions, end user workshops and on-site support when required.

Research Assistant/Database Developer – R and D Oct 2015 – April 2016

New Jersey Institute of Technology, New Jersey

Built and maintained a system for patients, health officials, and healthcare specialists.

Helped with data creation, data cleaning and analytics services to help develop, test and support the product.

Assisted in preparing database functional and design specifications.

Wrote scripts, stored procedures and functions for database system.

Resolved database problems, queries and error reports in accurate and timely manner.

Business Analyst Jan 2014 – July 2015

Mindtree, India

Gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject matter experts.

Involved in creating and maintaining the documentations for each phase of the project.

Conducted GAP analysis to understand the shortcomings of the paper based process and evaluated the benefits of the new system.

Improved the process, documented and maintained the release management for newly developed applications.

Planned, facilitated and executed system / functional testing and UAT testing for the products.

Worked in cooperation with technical support to prepare application software procedures and documentation for usage, operation, back-up and recovery, problem resolution, shut-down and initialization and process automation.

Education

Master of Science, Computer Science

New Jersey Institute Of Technology, Newark, USA

Bachelor of Engineering, Computer Science

KCG College Of Technology, Chennai, India

Volunteer Experience

Freelance Tutor – Tutoring for High school, Junior Year and Sophomore students in English and Computer Science Majors.

NY Cares – Member of New York Cares non-profit volunteer organization. Volunteered to help students fill college applications.

Member of clubs at NJIT like, “Women in Computing”, “Society of Women Engineers- SWE” and “Girls Who Code” – Volunteered to visit schools in New Jersey to mentor students about the value of education.

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