Customer Service Human Resources

Andrea Robertson

************@*****.***

SUMMARY

Have worked in different fields of Human Resources, including, writing orders for personnel moves, writing memorandums for the unit, retrieving military pay stubs, personal driver, writing awards, postal clerk for an entire base, distribution and reproduction clerk, and postal clerk for a military unit.

SKILLS

Personnel records maintenance

Training and development

Employee relations

Attention to detail

Hard worker

EXPERIENCE

09/1995 to 01/2005 Human Resources Specialist

US Army Active Duty

Answered employee question regarding mail and memorandums,

And resolved any issues.

Served as a link between management and employees by handling questions, interpreting and administering contacts and helping resolve work- related problems.

01/2005 to 08/2017 Human Resources Specialist

U.S. Army Reserve

Worked with senior-level management to create fair and consistent HR policies and procedures.

Updated personnel files, and made sure their records were up to date.

Resolved any issues with each member of the unit.

10/2010 to 04/2014 Assistant Manager

Hancock Fabrics – Biloxi, MS

Delivered excellent customer Service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Stocked and restocked inventory when shipments were received.

Reorganized the sales floor to meet company demands.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Wrote order supply requests to replenish merchandise.

EDUCATION AND TRAINING

Undergraduate: IT Security

MGCCC – Gulfport, MS, United States

Principles of Information Security

Web and Programming Concepts

General Psychology

IT Foundations

Client Installation and Configuration

Microsoft Windows Server IT Specialist

Systems Analysis and Design

Wireless Security and Privacy

Windows Security

Security Testing and Implementing

Fundamentals of Data Communication

Network Defense and Countermeasures

09/1995 to 11/1995 Basic Training

12/1995 to 02/1996 AIT – Training in Human Resource

09/1991 to 06/1995 Roosevelt School Diploma

Roosevelt High School – Portland, OR, United States

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