Manager C

PETER Z ALESAK

***** * . * ** * P lace T ulsa, O K 7 4134 ( 918-*-**-****

p ac4aut@r.postjobfree.com h ttps://www.linkedin.com/in/pfzlsk/ SUMMARY

A h ighly s killed a nd f orward t hinking t echnology m anager a nd b usiness a nalyst w ith e xtensive b usiness e xperience i n s enior c orporate a nd consulting p ositions w ith e mphasis o n r esearch, a nalysis a nd i mplementation o f b usiness i mprovements a nd s ystems s olutions. P ossesses dynamic i nterpersonal, c ommunications a nd m anagement s kills t o i nteract w ith m ultiple l evels o f I T m anagement, s ales, s ervice, R &D a nd manufacturing. D riven t o a chieve a nd e xceed e xpectations t o e nsure t he s ustained s uccess o f a n o rganization. CORE C OMPETENCIES

IT D evelopment

Business P rocess R e-engineering

Research

Telecommunications

Business A nalysis

SharePoint

SFA, E RP

Microsoft

Project M anagement

Department M anagement

Quotations

SaaS

SOX, R FP, I ntranet

EXPERIENCE

WINDSTREAM C OMMUNICATIONS, B roken A rrow, O K Senior I T C onsultant, 2 009-2017

Hired d irectly f rom B lue C rossing t o c ontinue e nhancement a nd s upport o f t he e ngineering/quotation s ystem, w hich a chieved a > 80% r eduction i n quote t urnaround t ime, 3 0% r eduction i n q uote d evelopment l abor, g reater c onsistency a nd a s harp r eduction i n q uote e rrors a t b ooking.

● For t he X Q q uoting s ystem, m anaged i nteraction w ith v endor, d esigned s ystem e nhancements, w rote s pecifications, g uided d evelopment, tested a nd d eployed n ew f eatures. D esigned a nd i mplemented w orkflow; t rained u sers; c reated m anagement r eports; p erformed u ser administration t asks.

● Mapped s ales, o perations, c all c enter a nd m aintenance c ontract p rocesses.

● Provided p roject m anagement f or i mplementation o f a n O racle E BS m odule w hich p rovided a g uided t roubleshooting s cript t o T ier 1 c all center t echnicians.

● Supported S harePoint i ntroduction a nd c reated m ultiple w ebsites, l ater b ecoming p rimary s upport a s l ocal I T t eam w as e liminated. Developed & m aintained M aintenance C ontract f orms i n I nfoPath & S harePoint. A cted a s s ubject m atter e xpert i n m igration t o S harePoint 2013

● As I T C onsultant, m anaged d evelopment o f a t hird-party h osted c ustomer f acing w ebsite t o a n i nternally d eveloped a nd s upported replacement.

● Evaluated r eplacement s olutions f or t he e ngineering/quotation s ystem. W hen t he d ecision w as m ade t o d evelop a n i nternal r eplacement, provided a nd/or w rote s pecifications a nd p roposed i nnovative a pproaches t o r educing f eature c omplexity. P articipated i n a gile development p rocess a s b usiness a nalyst/SME, p roviding r equirements, t esting a nd s ign-off. M anaged U AT. P rovided u ser s upport d uring deployment a nd p ost-deployment.

● Designed & c oded a d esktop e ngineering a nd q uotation s olution f or a c omplex U CaaS p roduct o ffering ( Excel V BA) BLUE C ROSSING, H ouston, T X

Project M anager, 2 008-2009

As a c onsultant e ngaged o n b ehalf o f t he c ompany’s m ajor c lient, m apped a nd r e-engineered c lient s ales p rocess, d esigned a nd w rote requirements s pecifications a nd a ssisted i n d evelopment, t esting a nd d eployment o f a n ew w eb-based e ngineering/ q uoting s ystem f or telecommunications s olutions ( XETAquote X Q). T he s ystem w as d eployed u sing a S aaS m odel. Peter Z alesak, P age 2

BLACK B OX N ETWORK S ERVICES, H ouston, T X Senior I T M anager, 1 997 - 2 007

● As S r. M anager P rocess D esign, w orked o n s everal i ntegration i nitiatives d uring t he i nitial s tages o f t he m erger o f N ortel a nd W iltel

(forming W CS), i ncluding h ands-on c risis m anagement o f t he S ales C ompensation t eam a nd r emediation o f t he s ales c ompensation s ystem.

● Developed a s trategic p lan f or a q uotation s ystem t o s upport s ales. A s S r. I T M anager S ales T ools, h e l ed t he t eam t o i mplement t he n ew quotation s ystem, c reating a c lear c ompetitive a dvantage f or t he c ompany. L ed a d evelopment t eam t hat d eveloped a s uite o f intranet-based s ales s upport t ools t o s upport f orecasting, p roposal g eneration a nd s ales f orms c reation.

● As S r. I T M anager B usiness S ystems C onvergence, w rote t he R FP a nd e valuated a lternatives f or t he C RM s ystem, a nd a ssumed t he r ole o f architect f or t he i mplementation p roject.

● As C hief A rchitect, c ontributed t echnical a nd b usiness k nowledge t o a lmost e very m ajor I T i nitiative i n s trategic p lanning, t echnical selection, b usiness p rocess e ngineering a nd p roject m anagement, i ncluding I T O utsourcing a nd C RM/ERP. C hampioned t he i ntroduction o f Windows S harepoint S ervices t o t he c ompany.

● As S r. I T M anager, P roductions S ystems, r esponsible f or t he p rimary O rder M anagement S ystem, p roposed n ew s ervers t o r eplace l egacy VAX s ervers, a nd l ed t he a pplications t eam i n t he p roject t o u pgrade t he s ervers, O /S a nd D BMS.

● As S r. I T M anager S ales S ystems, r esponsible f or a ll f ront o ffice a pplications, i ncluding S FA, f orecasting, q uotation, a nd d ocumentation f or system a nd m anaged s ervices s ales. P roposed a nd m anaged t he i mplementation o f a w orkflow a pplication i nvolving M icrosoft I nfoPath, BizTalk a nd S harepoint S ervices u sing w eb s ervices t o i ntegrate t o l egacy s ystems, a nd m anaged a ll I T m aintenance c ontracts f or H ouston. In t he i ntegration o f t he H ouston-based o rganization w ith B lack B ox V oice S ervices, c oordinated S OX c ompliance a ctivities a nd m anaged several i ntegration p rojects.

OUTLOOK S OLUTIONS, T oronto, O ntario, C anada Independent C onsultant, 1 991-1997

Successfully c ompleted a b road r ange o f p rocess r eengineering p rojects f or s everal t elecommunications a nd m edia c ompanies.

● Analyzed o rder p rocess a t a m ajor m edia c ompany, r ecommended s pecific a ctions t o o ptimize e xisting o perations, a nd m apped o ut a future b usiness m odel f or t he a dvertising s ales o rganization. R e-engineered t he p roduction p rocess t o r educe l ead t ime, i mprove q uality, and r educe c osts f or t he T V m agazine i nsert.

● Analyzed t he b usiness p rocesses a nd t he e xisting s ales a nd s ervice m anagement s ystem a t a t elecommunications d istributor, a nd developed a n ew s ystem m odel t o b e u sed a s a s traw m an i n s electing a r eplacement s ystem.

● Led a m anagement t eam e ffort t o d efine t he s ystem r equirements f or a doption o f a s ingle s ervice t o r eplace m ultiple l egacy s ystems, a nd later w as a ppointed p rogram m anager t o d rive i mplementation o f t he n ew s ystem.

● Designed t he s ales m anagement e xtensions t o t he s ervice s ystem w hich e nabled t he g eneration a nd b ooking o f c ustomer q uotations. ADDITIONAL E XPERIENCE

NORTHERN T ELECOM L TD ( Nortel N etworks), M ississauga, O ntario, C anada, 1 976-1990

● Director, F ield o perations I mprovement

● Manager, P roduct M anufacturability ( BNR)

● Manager, T est E ngineering

● Manager, M anufacturing E ngineering

● Sr. T est E ngineer

EDUCATION

UNIVERSITY O F T ORONTO, B achelor o f A pplied S cience ( BASc) E ngineering ( Electrical/Electronic), 1 976

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