Customer Service Data Entry

Jacinta Green

Contract Temporary

Washington, DC 20019

**************@*****.*** - 202-***-****

• Data entry specialist with exceptional customer service.

• Verified and entered data by reviewing, correcting, deleting, or re-entering information.

• Entered data by inputting alphabetic and numeric information.

• Key at least 10,000 keystrokes per hour

WORK EXPERIENCE

Contract Temporary

Kaiser Permanente -

2017-07 - 2017-10

Performs mid-volume data entry (average: 8,001 to 10,000 keystrokes per hour). Performs basic management of electronic files (i.e., print, copy, transfer and delete). Accesses information from a computer and/or maintains a computer database. Enters data for envelopes, labels, form letters and correspondence. Formats and produce documents. Works with numbers (i.e., add, subtract, multiply and divide). Detects and correct errors. Uses word processing, spreadsheet, database or other software on a computer. Can also use basic office equipment (including a photocopy machine, facsimile machine, binding machine, etc.) and has the ability to follow instructions.

Contract Temporary Position not

Ullico for Union Workers -

2017-02 - 2017-03

Medical Data Entry

• The Data Specialist supports and maintains a HIPAA-compliant patient-level relational database based on psychiatric hospitals' performance measures.

• The Data Specialist uses accepted industry standards to load, modify, and delete data. Additionally, they are relied upon to extract data from the database to be used in reports and special studies.

• Creates reports for providers to use in quality assurance and quality improvement evaluations. With team members, identifies attributes to be displayed and additional contextual information to be provided on reports to maximize the learning opportunity for providers. Creates code to select and display data.

• Reviews data for accuracy and completeness. Reviews (TJC) The Joint Commission specifications for updates to requirements and modifies procedures as appropriate.

• Monitors data completeness and accuracy using standard protocols. Notifies providers when issues are evident and assists with resolving issues.

• Adds providers, users, and other information into database using web application.

• Added information into database using script when appropriate. May assist with database design modifications to add new functionality.

• Imports updated reference data, such as ICD-10 codes and HBIPS target values, into tables for use by stored procedures and reports.

• Provides on-going support to team members related to Medical Data Entry for Ullico.

• Technical Notes, related to updates in database structure, processing, and reports. Prepares materials for monthly educational webinars related to database updates.

• Records and maintains a catalogue of changes to the database records as requested by providers. Due to health issues was taking rest Jan 2016- Jan 2017 Data entry/Release Information Specialist

Providence Hospital -

2015-08 - 2015-12

• Process medical records requests at a local hospital facility. Processed by receiving phone calls on daily basis would handle over 100 submissions.

• Prepare, compile and sort documents for data entry.

• Verified and entered data by reviewing, correcting, deleting, or re-entering information.

• Entered data by inputting alphabetic and numeric information

• Responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service

• Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

• Ensure appropriate filing and record keeping procedures

• Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred. Proven customer service experience and/or training.

• Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel. Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.

• Ability to read and comprehend simple, healthcare terminology. Effective verbal and written communication skills. Effective organizational skills a must. Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers. Must be able to multi-task effectively. Customer Service Representative

Medical Transportation Management -

2015-02 - 2015-05

• Manage all in a personal, systematic and organized manner following departmental guidelines and utilizing proper use of terminology

• Route calls internally using appropriate CSC guidelines. Actively listen and probe callers in a professional and timely manner to determine purpose of the calls

• Verified and corrected data, ensured highest level of accuracy and proficiency

• Research and articulately communicate information to callers while maintaining confidentiality. Comprehensively assemble and enter member and provider information into the appropriate system to initiate the requested transportation services

• Perform necessary follow-up tasks to ensure member or provider's needs are completely met. Assume full responsibility for self-development and career progression. Acquire and maintain in-depth knowledge of, and adhere to, established CSC Protocols and Procedures and MTM's Transportation Provider Network. Proactively seek and participate in ongoing training (formal and informal) in all aspects of the Customer Service Representative role

• Remain responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Demonstrate flexibility in areas such as job duties and schedule in order to aid the CSC in better serving its members and help MTM achieve its business and operational goals. Meet company standards for average handle time, quality scores, and trip accuracy. Adhere to company policy in regards to levels of discipline and the attendance policy. Handle daily scheduling of trips by documenting trip request and selecting the most appropriate transportation providers. Utilize correct coding and documentation procedures. Report issues, unusual trip circumstances, and efficiency of vendor operations to CSC Supervisor for prompt resolution. Demonstrate sincere personal commitment to promptness, reliability and quality work. Made over 75 calls for trips.

Key Entry Operator II/Data Entry

Computing Technologies, Inc -

2014-05 - 2015-01

• Ability to compose professional correspondence without requiring additional training

• Control the pace and flow of the inquiry/request and manage call time effectively

• Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations, and/or from abusive callers

• Listen to and empathize with customers and acknowledge their concerns call handling was where over 45 per day

• Following protocol and to apply sensitivity and discretion in handling confidential information

• Ability to gather information to determine a customer's needs, apply problem-solving skills, and resolve the inquiry/request effectively

• Have computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner

• Retrieve information using the web to search

• Respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers using appropriate equipment

• Take direction within a team setting and complete team-related work promptly. Residential Counselor

Extended House -

2013-07 - 2014-04

• Responsible for greeting and checking in new residents in a friendly manner

• Maintaining log book and documents all group home activities

• Checking all due back times, check each youth folder to ensure what time the youth is due back in the facility

• If the youth is not back in the house at the due time follow up with the abscondence procedure

• Responsible for preparing dinner as indicated on the menu

• Coordinate with co-worker on behavior management system point sheet

• Document individual observation on the behavioral chart and place in the case action book

• Observation must be a summary of the youth activities on that shift

• Responsible daily inspection form

• Complete walk thru with previous shift to make sure facility status is good and before receiving the shift

• Any damage items in the house document for work order form. Ensure the entire facility is swept and dusted daily

• Kitchen and dining room are cleaned after every meal

• Check all rooms for neatness and appearance

• Take out trash as needed.

Community Support Worker

Prosperity Everlasting, Inc -

2013-03 - 2014-04

• Assistance and support for the consumer in crisis situations, such as providing referrals for shelter, food, transportation

• Assist consumer with development of interpersonal and community coping skills in multiple settings

• Assist consumer, family or guardian, and significant others with development of strategies and supportive interventions for avoiding out-of-home placement for youth and adults

• Responsible for preparing and maintaining patient charts in a neat and accurate manner

• Assist consumer in developing, increasing social support skills and networks to relieve life stresses

• Balance nightly deposits and handle credit card processing

• Responsible for solving the queries of the client and explaining them about the nature of our work

• Accepting and distributing messages and mails properly to all the department and employees

• Assuring that clinical records are maintained, completed, and preserved in accordance with the MHRS provider's Clinical Record Policy

• Responsible for in-take on client seeking resource assistance in various areas

• Responsible referring clients to various offices to obtain resources, and follow up to make sure clients received resources they were after • Assuring that information on enrolled consumers is immediately retrievable. Data Entry Clerk

T-rek Corporation -

2012-08 - 2013-03

• Logging and accessing work queues as instruction

• Follow all oral and written instructions provided pertaining to the computer images to be keyed.

• Read computer images.

• Transcribe information from computer image and paper source

• Determine what information is needed to be keyed

• Make decision on questionable information on computer image according to instructions provided

• Verify, if required, that previously keyed information is correct

• Key at least 10,000 keystrokes per hour

• Compiling, sorting, and verifying the accuracy of information

• Comparing information with source documents

• Re-entering information in verification format to detect errors

• Stored completed documents in appropriate locations

• Located and corrected data entry errors or reporting them to supervisor

• Maintained logs of activities and completed work

• Keyed over 300 documents daily.

Customer Services Representative

Access World Wide -

2010-04 - 2012-07

• Determine applicant's needs according to established procedures and provides standardized referrals to appropriate

• Conduct telephone interviews with applicants according to established procedures and enter information into a complex database in order to register applicants

• Record appropriate and necessary applicant data and responses into the systems database

• Record in the applicants files both a contact and comment

• Provide daily call records which need to be maintained and forwarded to the supervisor, Coordination team; via e-mail at the end-of-the-day

• Provide basic information and explanations of sales, individual and bundle packages, and other packages to customer.

• Insert customer and account data by inputting text based and numerical information from source documents within time limits

• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry

• Review data for deficiencies or errors, correct any incompatibilities if possible and check output

• Apply data program techniques and procedures

• Generate reports, store completed work in designated locations and perform backup operations

• Keep information confidential

• Performed data entry.

EDUCATION

Some college

Contact this candidate