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Technical Support Driver

Location:
Trenton, New Jersey, United States
Posted:
February 01, 2018

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Resume:

Sakthivel Muthusamy

ac4arw@r.postjobfree.com

Mobile #- 310-***-****

SUMMARY: 11+ years of total IT experience in End User Computing, Good Exposure to various Windows migration tools SCCM, Application packaging, Application repackaging, patch, transforms, release and testing tools such as Install Shield, AdminStudio, and Wise Package Studio. Abreast in usage of various tools for Quality Analysis, Monitoring and troubleshooting like Microsoft Analyzer Toolkit, Install Rite, Picture Taker, Regmon, Filemon Visual Diff in Wise and Araxes Merge.

Key Technical Skills

• MSI Application Packaging, Repackaging & Windows Installer Technology

• AdminStudio - InstallShield, Wise Package Studio, Orca

• VBScript, Wise Script and Batch script

• Patch Management - patch testing and Patch Deployment using WSUS & SCCM CB

• SCCM CB - Application, Package, Patch and Task Sequence Deployment, Gold Build Creation, Task Sequence creation.

• Windows 10 deployment - Wipe-and-Load & In-place upgrade

• SCCM Tasks Automation (Using product SDK and API) and Patch verification and Compliance status Automation (using Windows API)

• Providing 3rd level EUC support and ensure incidents are resolved within SLA

• Application Virtualization & Sequencing using App-V (Softgrid)

• Vendor MSI customization using Transforms (.MST)

• VMware, Virtual PC and Application Compatibility Toolkit (ACT)

• Experience in client OS Windows NT, XP, Vista, Windows 7, Windows 8.1 and Windows 10 LTSB & SAC

• Active Directory and GPO

• Computer Security hardening using GPO

• Knowledge of a wide range of Sysinternal and packaging tools like Dependancywalker, Procmon, Regmon, Filemon, Picturetaker and Installrite

EXPERIENCE:

Technical Lead- Senior consultant

Company Name BANK OF AMERICA

Dates Employed Nov 2016 – Jan 2018

Employment Duration 1 yrs 3 mos

Location New jersey

I had been working with BANK OF AMERICA as a contract employee of Data inc.

Managing Microsoft SCCM deployments in a large-scale; oversaw deployments of large and complex applications targeted for mass audience.

• Operating System Deployment - Create Gold build, import driver, create driver package and create task sequence using SCCM

• Windows 10 migration using Wipe-and-Load & In-place upgrade task sequences

• Patch management

o Test and release Microsoft software patches for EUCD deployment using WSUS & SCCM

o Analyze hardware driver & Firmware vulnerabilities and mitigate the vulnerability by creating package for affected Firmware/Driver and deploy to EUCDs

• Provide 3rd level infrastructure support and assist in the maintenance and troubleshooting of EUCDs; possess good understanding of the SCCM infrastructure.

• Continually looked for ways to improve, optimize, and streamline software deployment process in order to ensure smooth, uninterrupted delivery to the users.

Performing user acceptance testing by deploying the application to test.

Managing the workstation with current release.

Providing technical support to the deployment desktop.

Technical Lead- Senior consultant

Company Name Cognizant Technology solutions - US

Dates Employed Sep 2014 – Nov 2016

Employment Duration 2 yrs 3 mos

Location Duarte (CA), Memphis(TN), Waukegan(IL)

Worked in Cognizant Technology solutions US to support the client infrastructure and automation.

(Client names are ABBVIE INC, WRIGHT MEDICAL TECHNOLOGY, SOUTHERN CALIFORNIA EDISON)

Managing Microsoft SCCM deployments in a large-scale; oversaw deployments of large and complex applications targeted for mass audience.

• Operating System Deployment - Create Gold build, import driver, create driver package and create task sequence using SCCM

• Windows 10 migration using Wipe-and-Load & In-place upgrade task sequences

• Patch management

o Test and release Microsoft software patches for EUCD deployment using WSUS & SCCM

o Analyze hardware driver & Firmware vulnerabilities and mitigate the vulnerability by creating package for affected Firmware/Driver and deploy to EUCDs

• Provide 3rd level infrastructure support and assist in the maintenance and troubleshooting of EUCDs; possess good understanding of the SCCM infrastructure.

• Continually looked for ways to improve, optimize, and streamline software deployment process in order to ensure smooth, uninterrupted delivery to the users.

• Create Microsoft Windows Installer packages using AdminStudio InstallShield. Advertise and manage Applications/Packages and collections in SCCM environment.

Technical Lead-Application Packager

Company Name Cognizant Technology solutions - India

Dates Employed Nov 2011 – Sep 2014

Employment Duration 2 yrs 11 mos

Location Coimbatore, India,

Worked in Cognizant Technology solutions India to support the following USA based clients

( LYONDELLBASELL INDUSTRIES, MARATHON PETROLEUM CORPORATION, CIGNA WIN 7 PHASE II, PUTNAM IN US)

This role requires creating packages to industry best practices as part of a Windows 7 migration project. Creating new packages or updating existing packages for deployment onto XP, Vista and Windows 7 workstations via SCCM.

Complete end to end support from Application Packing to application deployment including detailed repackaging documentation, design review process, customer interface, testing, creation of SMS package definition file (.sms) and follow-up on deployment. Applications included initial deployments and upgrades, updates and patches to existing deployments in the enterprise (Service Wide) of 80,000+ nodes in Singapore.

Packages are created and tested using a combination of Adminstudio, Orca, VM Ware, Virtual PC and in-house written VB.NET tools to create and modify the MSI/MST, validate and conflict solve. This role is a very challenging role with very strict internal deadlines requiring a high throughput (4-6 packages per week) of packages packaged to a very high standard which requires an in-depth knowledge of MSI technologies, scripting (VBScript, Wise script and AutoIT). Creating VB.NET tools to automate the tasks wherever possible. Preparing all types of packaging reports (daily and monthly)

Application Packager

Company Name Hewlett-Packard

Dates Employed Feb 2008 – Non 2011

Employment Duration 3 yrs mos

Location Chennai Area, India

I was one of 3 permanent packagers looking after the packaging for clients in the UK. My role was to package applications into the MSI format using Macrovision Adminstudio and makes them available to users for automatic installation using SMS and RADIA to NT and XP workstation. I also managed software updates, patches, process improvement, fault resolution for existing packages and Quality Checking the applications packaged by the team members and find whether the packages are adhering to the standards.

App-V application virtualization/sequencing using SoftGrid/App-V for XP

Received various quarterly and monthly Awards in appreciation for exceeding the tower level baseline KPI, outstanding efforts and outstanding individual contribution.

Application Packager

Company Name RCS TECHNOLOGY

Dates Employed Jan 2007 – Feb 2008

Employment Duration 12 mos

Location Chennai Area, India

Worked in Hewlett-Packard GlobalSoft Private Ltd. as a contract employee of RCS Technology. I was part of the core team for packaging / repackaging applications.

Met critical scheduling goals set by the client. MSI packaging of commercial and custom software for enterprise XP deployment in a locked down environment. Fast Track Project with application packages tested, debugged and deployed. Locked down environment requiring registry, file and directory permissions to be opened as needed. VBScripts, WISE scripts (wse) and custom actions to provide seamless error free installs. Prepare application for RADIA deployment and work with client to debug failures. Project included application isolation and ICE validation.



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