Manager Customer Service

Herbert Stewart

*** ****** *** *Uniondale, N.Y. 11553

Phone # 516- 434-8794 * E-mail: **************@***.***

Summary: Skilled leader with expertise in logistic management and scheduling. Personable and proactive with highly effective leadership and interpersonal communication skills.

Core Qualifications:

Strategic Planning

Delivery Schedules

Motivational Leader

Creative Problem Solver

Above average computer application and database tracking and entry skills

Equipment Upkeep

Strong Organizational and Record Keeping Skills

Extensive knowledge of inventory control system implementation and monitoring

Experience:

Inventory Manager, Uneeda Enterprises, Garden City, N.Y. 7/07-12/17

Responsible for recording and ordering supplies, products, and materials to ensure customers and employees have access to items as needed

Maintains optimal stock levels of products to ensure timely availability of products and to avoid overstocking items

Manages an Inventory team comprising of Shift Managers and team leaders

Puts forward recommendations for operational policy, procedures, and goals

Sets and communicates operational standards and procedures for all staff to follow

Reviews service levels on a continuous basis

Actively investigates and resolves inventory discrepancies and/or shortages

Creates and maintains spreadsheets report(s) and analyze data for management

Presents written reports and analyses to purchase managers

Maintains effective business relationships with customers, sales representatives, and other personnel of the company

Issues purchase orders to customers

Interviews, trains, and manages the performance of inventory management personnel

Coordinates the shipment of goods from the warehouse

Manager, Central Parking System, New York, N.Y. 12/96-01/07

Supervised, scheduled, and coordinated the operation of the parking facility with a staff of four employees

Reviewed parking lot operations and oversaw the efficient utilization of staff

Prepared and maintained clientele billing transactions

Prepared periodic reports regarding parking lot operations and revenues

Recorded, counted, deposited, and insured the security of all collected revenues from parking lot facility

Prepared daily report on money transaction

Instructed, trained, supervised, and evaluated subordinate personnel

Established and maintained effective working relationship with customers

Managed claims process and maintained overall safety in the parking facility

Parked and retrieved automobiles for customers in the parking lot

Patrolled parking area in order to prevent vehicle damage and vehicle or property thefts

Managed parking lot budget and ensured region exceeded company’s budget

Ensured optimal customer service support was provided to clientele

Assistant Manager, Park House Partners, New York, N.Y. 3/85-12/96

Managed parking facility for over 200 vehicles

Opened and closed accounts

Maintained cash flow and deposits

Prepared daily report on money transaction

Prepared and maintained clientele billing transactions

Prepared all accident report for insurance company

Collected on delinquent accounts

Interacted with clientele courteously

Maintained accurate data on all parked vehicles and periodically checked all vehicles stored in parking lot

Technician, Ademco, Syosset, N.Y. 3/84- 3/85

Serviced and repaired security devices for tech department

Conducted and maintained equipment for field service technician

Troubleshooted and repaired PCB boards for security units

Produced timely and detailed service reports

Field Manager, T.I.C., St.Albans, N.Y. 1/83-3/84

Serviced and conducted repairs for PCB boards

Troubleshooted various production equipments

Installed audio and satellite transmission systems

Monitored computerized graphics

Education:

Computer Technician Certificate

Suburban Technical, Hempstead, N.Y. - June 1983

High School Diploma

Jamaica Prep., New York, N.Y., 1980

Skills: Electrical Engineer, Microsoft Word, WordPerfect, and Excel

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