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Customer Service Representative

Cleveland, Tennessee, United States
January 31, 2018

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*** **** ***** **, *********, TN 37323

Ph: 423-***-****

Professional Summary

Service-oriented Customer Service Representative with 10 year background in Call Center. Core

competencies include Organization, Active listener and Focusing on the customer as well as excellent

communication and time management skills. Handles tasks with accuracy and efficiency.


Customer and Personal Service Clerical

Reading Comprehension Writing

Time Management Complex Problem Solving

Persuasion Production and Processing

Active Listening


Consumer Support Representative Apr 2011-Jun 2017

Randstad/ Whirlpool - Cleveland, TN

Answer telephones and give information to callers, take messages, or transfer calls to appropriate


Create, maintain, and enter information into databases.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs

when equipment malfunctions.

Locate and attach appropriate files to incoming correspondence requiring replies.

Operate electronic mail systems and coordinate the flow of information, internally or with other


Provide services to customers, such as order placement or account information.

Conduct searches to find needed information, using such sources as the Internet.

Learn to operate new office technologies as they are developed and implemented.

Claims Processor Aug 2004-Apr 2011

Blue Cross & Blue Shield of TN - Chattanooga, TN

Enter medical, hospital and drug claims into computer system

Review insurance policy to determine coverage.

Prepare insurance claim forms or related documents and review them for completeness

Provide customer service, such as limited instructions on proceeding with claims or informing

customer of covered benefits.

Organize or work with detailed office or warehouse records, using computers to enter, access, search

or retrieve data.

Calculate amount of claim.

Post or attach information to claim file.

Transmit claims for payment or further investigation.

Data Entry/Customer Service Representative Sep 1994-Feb 2004

Express Fulfillment Center - Chattanooga, TN

Compile, sort and verify the accuracy of data before it is entered.

Store completed documents in appropriate locations.

Locate and correct data entry errors, or report them to supervisors.

Load machines with required input or output media such as paper, cards, disks, tape or Braille


Read source documents such as canceled checks, sales reports, or bills, and enter data in specific

data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.


Technical Certificate of Graduation : Aesthetics Aug 2016

Chattanooga State Community College - Chattanooga, TN

GPA 4.0

Graduated in top 3% of class.

Graduated with honors.

Member, National Honor Society.

Member of Skills USA

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