Customer Service Manager
Resume:
Charles W. Haney
**** ****** ****** ** ****** Mound, TX 75028
CELL PHONE 469-***-****
***************@*****.***
Qualifications Summary
Encourages critical thinking and decision making
Ability to work individually, and within a diverse team
Ability to make decisions and solve problems to maintain deadlines
Improved organizational skills, and ability to plan, organize, and prioritize work
Ability to communicate within and outside of the company
Strong interpersonal, teamwork, and conflict resolution skills
Computer efficiency using: Outlook, Matrix, SAP, and vendor searches
Awards
Several VIP Awards, Halliburton Energy Services
Commercialization Award for EEP (Emergency Escape Pods)
Education
University of North Texas, Denton, Texas
1966-
Pursuing a degree in Marketing
Work Experience
Halliburton Energy Services
2601 E. Beltline Road Carrollton, Texas 75006
August 1977- February 17, 2015
Chief Technician
Provide superior customer service, answer customer questions, and resolve complaints
Provide technical field support for repairs and maintance
Assemble and test prototype oil field service equipment
Provide feedback to Engineering Department for necessary changes or modifications to equipment.
Supply technical documentation and information to field operations
Research Vendors for replacement and spare parts
Setup equipment in Service line Catalogs
Equipment Status Reports
Field Trip Reports
Licensed for forklift, overhead crane 12 ton and cherrypicker operator
Worked in service lines for hydraulic workover, dead-well work, snubbing, slickline, slickline down hole tools, coil tubing, coil tubing down hole tools, pneumatic hydraulic service and subservice safety control systems
Work overseas in Montrose/Aberdeen/Arborth-Scotland, Singapore-Maylasia, Jakuata-Indonesnia, Sumatra, Port Harcort/Lagos-Nigeria, Dubai-U.A.E., El Tigre/Carcus-Venezula
National Fiberglass Corporation
Purnell St., Lewisville, Texas
1970- 1977
Vice President, General Manager, and Secretary Treasurer to the Board of Directors
Oversaw ten salaried members, accounts payable, collectable, recieved, and inventory
Oversaw Plant operations, sales districts, and shipping/recieving
Managed raw and finished inventory
LTV Airspace (Ling Temco Vought)
Grand Prairie, Texas
1966-1970
B-Class Draftsman, Lofter, and Tooling for Aircraft Components
Flat pattern and form block layout for tools to be used for aircraft production parts
Built tools for aircraft production parts
Used dial calipers, whole tolerances within .01 of an inch, and hand file.
References
Juanita Ojeda - Adminstrative Assistant for Halliburton Energy Services
1227 Boldforbes Dr. Grand Prairie, TX 75052
*******.*****@***********.***
Thurman Harrell - Director of Technology for Laser Welding Solutions
7542 Fairview St, Houston, TX, 77041
Jerry Foster - Manager (Retired) for Slick Line Technology Groups and Hydrolic Workover Technology
Lewisville, Texas
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