Customer Service Manager

CLAUDYA MCPHAIL

** ****** ******, ***** *******, NY 11752

631-***-**** – *******.*******@*****.***

Professional summary

Detail-oriented with experience in problem solving and managing daily office functions. Customer relations, decision-making skills, strong work ethic, professional demeanor, schedule management and event planning.

Administration

Collaborate with departments to ensure smooth work flow and efficient organization operations.

Perform tasks such as developing and distribution of pertinent spreadsheets, preparation of inter-department documents.

Customer Service

Handle customers efficiently by identifying needs, quickly gaining trust, approaching complex situations and expeditiously resolving problems to maximize efficiency.

Train staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results to ensure continued quality of customer service.

Professional Experience

Kroger Packaging Inc. October 2011 to Present

Account Manager

Manage new and current business accounts assuring their orders are processed correctly and follow through.

Responsible for the scheduling and maintaining of clientele confidential information and office support activities.

Communicate with domestic and overseas offices to arrange B2B shipments.

CorpKit Legal Supplies March 2007 to October 2011

Office Manager

Manage executive calendar and coordinate weekly team meetings.

Manage daily office operations and maintaining accurate records for all business supplies.

Coordinate travel arrangements for business appointments and trade shows for the Sales & Marketing team.

Communicate efficiency as primary liaison between departments, clients and vendors.

REFERENCES GIVEN UPON REQUEST

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