PATRICE R. BAKER

**** ****** *****, *******, ** 27610 919-***-**** ac4ahh@r.postjobfree.com

Summary

Highly motivated, results-driven professional with over thirty years of IT experience with the concentration in software quality assurance, compliance, FDA regulatory and validation. A proven track record of testing high performance, scalable, business critical platforms and the ability to develop, implement, test, document, as well as maintain multi-vendor networks.

Software/Hardware:

Java, JavaScript, Ruby Rails, C, SQL, CLI, Rational Clear case/Clear quest, RQM – Rational Quality Manager, Rational Functional Test, Selenium Web Driver. AccuRev, 4690 OS, Point Of Sale (POS), POSReady 7, Version One, Web Services (WSDL, SOAP, REST), XML, HTML, LDAP, Active Directory, Windows/Unix/Linux platforms, Rally, Bugzilla, JIRA, VMWare, CLVS, LaaS. Virtualization, and Agile/Scum environment.

Professional Experience

TOSHIBA

Senior Test Engineer – Contractor through CTG January 2017 – January 2018

Review agile functional specifications.

Create test cases from software design documents.

Execute manual test cases.

Report defects and track defect resolutions.

Verify defect fixes.

Perform maintenance regression software tests.

Communicate test status to team leads and project managers.

Setup different hardware configurations such as PC’s, servers and networks.

Responsible for testing POS applications.

Install and configure software and test environments in preparation for test execution.

Attend daily scrum stand up meetings and report status updates.

Participate in retrospective and providing constructive input on completed task and projects.

CISCO

Senior QA Software Test Engineer – Contractor through Modis April 2015 – October 2016

Lead testing effort for complex features which includes designing user stories, test scenarios, use cases, creating test plans, implementing, and executing test cases.

Responsible for user interface, functionality, systems integration / interoperation, and API testing.

Responsible for testing on an iteration by iteration basis to meet a weekly release schedule.

Track testing results, triaging of defects and reporting defects in Rally.

Communicate status on issues or roadblocks, as well as accomplishments and plans.

Maintain expert level proficiency in the use of products.

Responsible for identifying project milestones and risks.

Tracking and reporting of testing status against plan and defining/tracking of QA metrics.

Testing interoperability with different network elements.

Identify and propose areas of improvement throughout the software development process.

Create release notes.

LENOVO

Senior Test Engineer – Contractor through CTG October 2014 – December 2014

Responsible for designing, implementing, testing, and maintaining programs to test the functionality of all hardware components that together create a server pattern.

Responsible for ensuring the correct firmware and software is loaded onto the system prior to shipping per the customer's request. In addition to developing test cases, also responsible for developing and controlling the entire test platform application. This application allows operators to monitor the test process, detect and debug failures, and interact with the machines as they are being tested.

Responsible for testing UI using various web browsers.

INTERNATIONAL BUSINESS MACHINES March 2011 – September 2014

Senior Test Engineer – Contractor through CTG

Created and implemented test plans and test cases according to system design and user specifications.

Responsible for reviewing use stories to verify that they contain all the necessary information to create test cases based off of requirements and high level documents.

My primary test focus included UI functional testing with various web browsers, server-client communications and integration testing.

Diagnose, troubleshoot and document defects in the server hardware and software applications. Participate in product requirements and design reviews to ensure quality in the product.

Identify test strategies required for effective test coverage.

Effectively manage dynamically changing schedules to ensure on time delivery.

Communicate across functional teams. Identify and creating processes that will streamline the test cycles.

Analyze test results, recreating issues and creating test reports.

Gather and report on Quality Metrics.

Install, configure and maintain multiple test environments.

Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered, and their status.

Responsible for testing propriety software such as Open Fabric Manager (IFM) which is a software solution that allows for modification and virtualization of IBM blade hardware information. Performs defect verification and analysis on new code and hardware.

Communicate and interface with the development team and engineers concerning defect analysis and resolutions.

PPD May 2010 - September 2010

Sr. Quality Assurance Analyst – Wilmington, NC - Contractor through Veredus

Responsible for manual testing of web based proprietary software.

Responsible for writing formal test plans, test reports and test cases.

Monitored the test process and assured tests were executed appropriately.

Validated data and evaluated test results and communicated defect information clearly to developers.

SENSUS March 2007 – February 2010

Sr. System Test Engineer

Responsible for testing Regional Network Interface, a system of servers capable of two way communication and data gathering for 2+ million smart grid meters - responsible for bare metal install of OS (RHEL, Solaris, and Server 2003) through database (both Oracle and SQL) and application testing of same.

Depth of testing/knowledge extends to firmware updates/JTAG/flashing of smart meters and over the air commands to same.

Wrote system test plans and test modules to cover functional specifications and system requirements.

Develop and deliver software test metrics to ensure test coverage, test effectiveness, and testing productivity and effectiveness.

Executed regression tests and verified patch releases.

Develop test framework using Java and Selenium Webdriver for the automation of smart meters.

Create Automation Test Scripts.

Execution of test scripts using Java.

Tracked and analyzed defect data and test results.

Defined system tests and developed qualification test procedures.

INTERNATIONAL BUSINESS MACHINES August 2005 – December 2006

Senior Software Tester - Contractor through Manpower

Set up hardware/software according to the test configuration.

Coordinated, built, and tested submissions to regulatory agencies in compliance with the appropriate regulations and guidance.

Created, tested, and published various regulatory documents such as INDs, NDAs, ANDAs, and BLAs.

Verified/tested fix packs.

Verified fixes after applied to test system.

Documented, tracked, and closed defects upon resolution using Rational Clear Quest Suite.

Executed automated test cases using RQM – Rational Quality Manager and Rational Functional Test.

ROCKWELL AUTOMATION, Propack Data April 2003 – June 2005

Sr. Validation Engineer

Led a validation team to meet technical, financial, schedule and customer satisfaction goals for complex information system projects starting with receipt of purchase order and continuing through final customer acceptance.

Managed software validation activities at client location.

Reviewed functional and technical software specification.

Wrote, reviewed, and executed quality management plans, test plans, validation reports and IQ/OQ/PQ protocols.

Documented for MES systems and CTM systems.

GLAXOSMITHKLINE - GSK 2001 – 2003

Sr. Software Quality Assurance Analyst – Project Team Lead – Contractor – Kelly Services

Managed the testing efforts for the test team on several IT projects.

Responsible for writing formal test plans, test reports, and test cases.

Monitored the test process and assured tests were executed appropriately.

Evaluated test results and communicated defect information clearly to developers.

Determined product release readiness. Participated in prototype reviews.

Verified data in client server/graphical user interface environment using various databases such as MS Access, SQL, and Oracle.

Developed automated scripts using Win Runner.

Responsible for using TSL scripting for functionality and regression testing.

CLEAR CHANNEL INFORMATION TECHNOLOGY 2000 – 2001

Senior QA Specialist – Contractor – Randstad

Managed the testing effort for a web-based eCommerce tool, which included verifying the accuracy, functionality, and quality of new development and enhancements of proprietary software.

Managed a group of five test engineers in system, functional and regression testing.

Provided input into the creation of Product Use Cases.

Managed an internal defect tracking system.

Incorporated standards and processes into an existing development environment.

Set up test lab. Trained users and provided customer support.

Participated in technical design reviews and use case reviews. Performed load and stress testing using Empirix testing tool (E-Tester).

MICRO MASS COMMUNICATION 1995– 2000

QA Manager

Managed and directed a team of application testers in the development, testing, and deployment of desktop, web-based, and client server software.

Established and maintained structured test methodologies and processes.

Created standards for test plans and documentation.

Implement test tracking and reporting.

Planned and managed functionality testing to insure effective and accurate reporting of the quality of products, both existing and under development.

Worked closely with project managers in identifying necessary QA staffing levels to insure meeting project delivery dates.

Worked with system engineer(s) in planning and managing performance testing to insure that systems and applications performed as specified.

Planned and managed infrastructure of the production and test environment.

Education

Bachelor of Science - Information Systems Management - May 1979

University of North Carolina at Greensboro, Greensboro, NC

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