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Customer Service Manager

Houston, Texas, United States
January 31, 2018

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**** ******* ***** *****, *******, TX 77066 C: 832-***-**** Responsible administrative support professional with extensive experience in restaurant management and office management environments. Organized and detail-oriented with strengths in project management and inventory control.

Computer proficiency

Skilled multi-tasker

Strong communication skills


Meticulous attention to detail

Focused on customer satisfaction

Expert in customer relations

Time management ability

Team building expertise

Team management

Human resource knowledge

Accounts receivables/payables


Marketing savvy

System improvements


Answered multiple phone lines, transferred calls to corresponding departments, filed employee records, and maintained company policies and procedures, developed spreadsheets, faxed reports, scanned documents for inter-departmental use. Multitasking

Demonstrated proficiencies in telephone, e-mail, scan/fax and front-desk reception within high-volume environment. Maintained cash control, open and balanced drawers. Responsible for purchasing all office supply and equipment. Maintained professional relationships with all vendors and insured timely payments. Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Employee Management

Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Ordered daily change orders.

Made daily cash deposits.

Coordinated all department functions for team of 35 employees. Reduced invoice over payments by 95%.

Produced 95% more account reporting data than required by taking on additional duties.



Researched and resolved billing problems that had been previously missed. Reduced the open invoice cycle time from 60 days to 10 days by developing new dispute reporting procedures.

10/2005 to 03/2017 Office Manager, Human Resources Assistant Manager,Assistant Dining Room Manager

Cleburne Cafeteria - Houston, Texas

2016 Associate of Arts: Business

Lonestar College - Houston, Texas

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