Customer Service Administrative Assistant

Ty’Kela Davis

* *** ******

Bridgeville, DE, ****3

(202) 270- 6027

**********@*****.***

EDUCATION

Delaware Technical Community College Georgetown, DE 9/2017 – Present

Medical Office Specialist with Electronic Health Records (anticipated graduation May, 2018)

Medical Terminology

Medical Assistant (Clinical and Administrative)

Electronic Health Records

Spanish for Healthcare Professionals (30 hours)

* Additional Courses: Anatomy and Physiology, Human Development, General Psychology

CERTIFICATIONS

NHA Certified Electronic Health Record Specialist – January 19, 2018

CPR First Aid Certified – January 2, 2018

NHA Certified Clinical Medical Assistant – December 1, 2017

NHA Certified Medical Administrative Assistant – October 26, 2017

SUMMARY OF QUALIFICATIONS

Proficient in Microsoft Office, Internet, and E-mail

Strong Customer Service Skills

Experience with a multi-line phone system

Knowledge of and training in phlebotomy, EKG, and injections

EXPERIENCE

Dollar General Greenwood, DE 6/2017 – 8/2017

Customer Service Associate

Answer customer questions about merchandise and advice customers on merchandise selection

Stamp, attach, or change price tags on merchandise, referring to price list

Stock shelves, racks, cases, bins, and tables with new or transferred merchandise

Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases

Royal Farms Dagsboro, DE 3/2016 – 8/2016

Customer Service Associate

Receive payment by cash, check, credit cards, vouchers, or automatic debits

Issue receipts, refunds, credits, or change due to customers

Assist customers by providing information and resolving their complaints

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners

Greet customers entering establishments

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