Joerg Kuenzel

587-***-**** ac4aak@r.postjobfree.com

Objective

Microsoft Certified Systems Engineer with team lead skills and 5+ years of experience

as an Infrastructure Support Analyst seeking to expand career in Information Technology area.

Professional Skills

Extensive knowledge of Windows Server 2016/2012/2008/2003, SB Server 2008/2003,

Exchange Server 2013/2010/2007/2003, SCCM.

Overall background of OS Win 10, 8.x, 7, Mac OS 10.x, Office 2016/2013/2010/2007,

Backup and Anti-Virus products.

Working knowledge of client software: CAD, Medical, Oil and Gas, Production,

Gastronomy, Accounting and Virtualization products Hyper-V and VMware.

Diagnosis of desktop application, networking and infrastructure issues,

troubleshooting PC’s, laptops and mobile devices.

Extensive knowledge of iPhones, iPads, Android phones and a wide variety of tablets,

installation and support of telecommunication equipment.

Working closely with hard- and software suppliers to resolve operational issues,

experience with ticketing system Kaseya.

Personal Aptitude

Extremely organized and possess the ability to multitask

Past owner/operator in retail for 12 years; strong entrepreneurial skills + business knowledge

Able to prioritize in a complex, fast-paced environment

Team player and works well independently

Highly motivated and focused on customer service and client care

Strong work ethic and professional attitude

Quick to offer a helping hand

Willing to work flexible schedules / shifts and overtime

Volunteering

ERA (Electronic Recycling Association) 2016/02 - Present

The Mustard Seed 2017/09 - Present

The Salvation Army 2017/09 - Present

Calgary Public Library 2017/11 - Present

Professional Experience

Shop Lead, CNC Operator, Help Desk Technician 2014/07 – 2017/08

ARTE Group, Calgary, Canada

Supervise 3-6 employees, Develop CAD files, set up, operate and maintain CNC router machine,

Help Desk for approx. 30 PC’s and 2 servers

Infrastructure Support Analyst 2008/03 – 2013/02

SAW Communications, Calgary, Canada

Supporting customers using remote access technologies and also by visiting client sites

Installation and troubleshooting of Microsoft and MAC products

Installation and support of Windows XP, 7, 8.x, Mac OS X, Office 20xx and varied software

Responsible for the installation and maintenance of IT equipment including servers,

workstations, laptops, (WLAN) routers, printers, scanners, smart phones and tablets

Use of Virtualisation, Active Directory and Exchange on a daily basis

Enterprise mobility support with BlackBerry’s, Androids and iPhones

Providing data migration and data recovery in the case of an upgrade

or a catastrophic failure of a computer

Project Support Analyst 2006/02 – 2008/02

TKI Chemnitz, Chemnitz, Germany

Management and coordination of renewal and expansion of hardware for several

cable TV- and Internet provider (Kabel Deutschland, Kabel BW, PrimaCom) in Germany

Co-owner, Designer and Salesman for residential kitchens 1990 – 2002

Einrichtungshaus Kuenzel, Plauen, Germany

Support and maintenance of our small business network (Novell and NT4.0 server + 10 PC’s)

Design, sale, purchase and organise installation of kitchens for residential customers.

Plan, schedule and supervise installer teams

Education and Certifications

Supervisor Training Program 2016/11 – 2017/01

MCDST and MCSE, Germany 2005/05 – 2005/12

IT – System Technician, Germany 2003/03 – 2005/02

Business Management, Germany 1992/01 – 1993/12

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