Information Technology Specialist, Admin, Engineer, Management
Resume:
Dr. John Fisher
West Chester, OH 45069
513-***-****, **********@*****.***
Professional Summary
I have been blessed to have the strength of mind and skills to have provided my employers and my customers with the best possible workplace solutions. My diverse background affords me the opportunity to consult on/design/ implement/manage/support many different platforms and facets of hardware, software, and customer service, and I’m excited about the next step in my journey.
Professional Experience
08/1/2016-12/01/2017 Medicount Management, Inc.
Director IT Operations & Sr. Systems Engineer
Provide immediate support for all server, workstations, applications, printers, network, and website databases and html pages for all 54 employees as well as 300+ website customers.
Purchase/Install/Support all hardware and software utilized in the environment from the Firewall to the desktops and printers.
Provide constant support for all NEMSIS 3 EMS data files sent for billing purposes to Medicount Management, as well as previous versions of NEMSIS from various ePCR software.
Administer Server 2003, Server 2008, Server201r2, SQL Server 2012, SQL Server 2014, Hyper V, Exchange 2013, Office 365, PowerShell, PowerCLI, JSON, and all network functionality. Hardware implemented/supported Dell Servers, IBM Servers, Netgear NAS, Datto Backup, Netgear Routers, Cisco Switches, & Watchdog Firewalls. Also implement and support ALL applications within the environment as well as all Storagecraft Backup Software.
Provide 24/7 support onsite/remote for all hardware and software related issues.
02/26/2016-08/01/2016 Time Warner Cable Cincinnati, OH
Tier III Internet, Video, & Digital Phone Technician
Provide highest level support for all internet, video, and digital phone installations directly to customers and/or field technicians whom are on-site working issues.
Tools such as Unified, ATG (DOCSYS), RIO, AAD, & ICOMS utilized.
Full use of Microsoft Office 2013 Professional as well as Istonish and OMSE is also required.
HP Server support as well as SERVER 2012r2
07/05/2015-02/01/2016 Aquarius Staffing Inc., Cincinnati, OH
System Administrator & Install Specialist
Provide Miami University students Windows 8 & Windows 10 support as well as MAC OS X support in connecting to the university’s networking systems.
Provide installation services of all thin client and Microsoft Windows 8 workstations, Server 2008, Server 2012r2, & Epic Application servers for Tri Health Group Associates city-wide in all new construction facilities. Hardware utilized was HP thin clients,HP Workstations, & Cisco networking products.
01/05/2010-07/04/2015 Computer Solutions Alcoa, TN
PC Technician/Network Installation Specialist/Owner, Proprietor
Design/Install/Support 10base-T, RJ45 & BNC LAN's with Cisco, 3Com, Netgear routers for small business and home PC users.
Design/Install/Support Wireless LAN's with Cisco, 3Com, Netgear routers for small business and home PC users.
Sales Consultant/PC Designer/PC Technician for Intel/AMD PC equipment and networking technologies, Win XP, Win Vista, Windows 7, Windows 8, Windows 10, Server 2003, Server 2008, Server 2012r2, & Linux (various OS) environments, i.e. In-home & small business users primarily.
01/02/2001-05/05/2006 Pomeroy Computer Resources Hebron, KY
Technical Director Enterprise Storage
Hands on director/manager for Pomeroy's Enterprise Storage Division Nationwide.
Implement new division procedures, driving a company-wide rollout of the Enterprise Storage division's focus and directives.
Create storage assessment methodologies and presales scope.
Create training material for sales force, SE force, and customers, building relationships with our key preferred partners for SAN, NAS, & VSAN solutions: IBM, EMC, HP/Compaq, SUN, CommVault, & HDS.
Create new relationships with vendors key to the division's success: Legato, ADIC, Xiotech, Iomega, & Imation.
Assist sales personnel in on-site visits.
Conduct Executive Briefings at HQ for customers/vendors, and manage/support all 30 Pomeroy branch office Storage SE's.
Provide education on products listed above through customer demonstrations, partner classroom trainings, & on-site customer/partner implementation trainings for software products such as TimeFinder, SRDF, EMC Control Center, Navisphere, ATF, Powerpath, Optimizer, FlashCopy, ShadowImage, PPRC, XRC, SnapShot, NDMP & ADIC/Veritas/Legato backup.
01/01/2000-01/01/2001 EMC Corporation Cincinnati, OH
Sr. Systems Engineer
Partner with Account Representatives to design/architect enterprise storage solutions for small businesses to Fortune 500 companies.
oSolutions architected included: Symmetrix 3/4/5, Clariion FC/IP4700/FC4500, Celerra fileserver, EDM backup solutions, & Brocade/McData fibre switching solutions (DS-8B, DS-16B, DS-8M, DS-16M, Connectrix).
Provide education through customer demonstrations, partner classroom trainings, on-site customer/partner implementation trainings, & creation of educational literature for all hardware products such as TimeFinder, SRDF, EMC Control Center, Navisphere, ATF, Powerpath, Optimizer, & ADIC/Veritas/Legato backup solutions.
02/07/1994-01/01/2000 Origin Technology @ P&G Cincinnati, OH
Email Systems Administrator
3rd Shift Supervisor and SPOC for Global Email Department at Procter & Gamble, GO
Provide 2nd Level Support for 200+ global NT Server / Lotus Notes Domino /MS Office env't.
Provide 2nd Level Support of HP9000 Unix/X400/SMTP/Worldtalk/Intranet/HTML content.
Provide 3rd Level Customer Support for 10,000+ email users (TCPIP,Win98/NT,Notes,HP9000).
Training, managing, all helpdesk members in Cincinnati, as well as in Singapore and Brussels
05/02/1989-02/06/1994 General Electric Aircraft Engines Cincinnati, OH
Unix Systems Administrator
Provided systems administration for 350+ user CAD environment.
Installed/Maintained 350 Sun raster w/s & servers in client server environment.
Blueprint Technician in the GE Aircraft Engines engineering department.
Full support for mass data system (ADSRS, Automated Document Storage and Retrieval System) for nationwide retrieval of aircraft engine blueprints. VAX/SunOS operations systems. Support from Terminals for accessing and printing to server and mainframes storing documents.
Education
08/2016 Granted Clearance: Secret
2000-2002 Parkwood College
Completed PhD in Information Technology Process
1992-2000 Harrington University
Completed BS/MS In Information Technology
1985-1987 Colerain Vocational Center
Completed Data Processing/Information Technology Certifications
2003 Prometric Testing Center
Completed EMC Master Architect, Builder & Operator Certifications
Completed IBM Storage Specialist Certification Exams
Completed Q-Logic Silver Storage Specialist Certification Exams
1987-2003 Various Vendor/Training Locations
MS NT 4.0 Sys Admin & User, UNIX Sys Admin I & II, Win98 Admin, TimeFinder/SRDF, Sun 4.1.1 & Solaris, Lotus Notes Sys Admin I & II, Control Center, HP9000 System Admin, Symmetrix storage systems, Clariion storage systems, & Navisphere Manager.
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