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Customer Service Care

February 02, 2018

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San Roque, Talisay City



To obtain a position that best suits to my skills and abilities in line with my education and experience


From Behavioral and Political Studies with fifteen units of elective courses

Committed to work and compete on the basis of excellence and efficiency

Responsible and task-oriented with good social relations

Fluent in English and proficient in computer application

Flexible and used to work on a night shift


Took up Bachelor of Arts major in Political Science in Cebu Normal University from 2009-2013. A dedicated person and have been an academic excellence awardee and graduated Cum Laude.


A Customer Service Advocate in Convergys Philippines since April 2015 to the present in a Healthcare account and assisted Healthcare Providers in United States with the following:

Eligibility and benefits verification

Precertification questions

Claim verification/issue/adjustment

Appeal status

A Customer Care Representative in Results Companies Incorporated from January to September 2014 and have done the following responsibilities:

Assist US customers in activating satellite radios in SiriusXm: a radio satellite provider

Discuss billing questions with customers

Selling equipment/radios

A market researcher in SSI (Survey Sampling International) from June to November 2012. Have done the following responsibilities:

Convincing potential respondents to participate on survey project

Dialled political and market research projects on different states of USA

Have been assigned to dial business projects and successfully finished 20-30 minute surveys with businessman

Have dialled best of the best projects


Completed 90 hours of training in SSI (Survey Sampling International) as an intern at Recruitment office. Had been assigned to do the following task that developed my effective communication skills:

Accommodate processing employees who will pass their requirements

Call applicants for a set interview and/ exam

Instruct examinees and prepare facilities for data processor and php programmer position

Call employees for their start date and schedule

Filing documents

Completed 90 hours of training in Regional Trial Court, branch 27 of Lapu-lapu City under the supervision of civil case in-charge. I have been assigned to do the following task and acquired valuable work habits and time human relations:

Assist the court interpreter during hearing sessions

Attending to the questions and concerns of lawyers and parties involved in the information desk

Pasting the returned mails to the corresponding case record

Help the civil case in charge in preparing and making mails

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