Customer Service Care
Resume:
ROSE ANN L. ALVARADO
San Roque, Talisay City
**********@*****.***
CAREER OBJECTIVE
To obtain a position that best suits to my skills and abilities in line with my education and experience
SUMMARY OF QUALIFICATIONS
From Behavioral and Political Studies with fifteen units of elective courses
Committed to work and compete on the basis of excellence and efficiency
Responsible and task-oriented with good social relations
Fluent in English and proficient in computer application
Flexible and used to work on a night shift
EDUCATION
Took up Bachelor of Arts major in Political Science in Cebu Normal University from 2009-2013. A dedicated person and have been an academic excellence awardee and graduated Cum Laude.
WORK EXPERIENCE
A Customer Service Advocate in Convergys Philippines since April 2015 to the present in a Healthcare account and assisted Healthcare Providers in United States with the following:
Eligibility and benefits verification
Precertification questions
Claim verification/issue/adjustment
Appeal status
A Customer Care Representative in Results Companies Incorporated from January to September 2014 and have done the following responsibilities:
Assist US customers in activating satellite radios in SiriusXm: a radio satellite provider
Discuss billing questions with customers
Selling equipment/radios
A market researcher in SSI (Survey Sampling International) from June to November 2012. Have done the following responsibilities:
Convincing potential respondents to participate on survey project
Dialled political and market research projects on different states of USA
Have been assigned to dial business projects and successfully finished 20-30 minute surveys with businessman
Have dialled best of the best projects
INTERNSHIP
Completed 90 hours of training in SSI (Survey Sampling International) as an intern at Recruitment office. Had been assigned to do the following task that developed my effective communication skills:
Accommodate processing employees who will pass their requirements
Call applicants for a set interview and/ exam
Instruct examinees and prepare facilities for data processor and php programmer position
Call employees for their start date and schedule
Filing documents
Completed 90 hours of training in Regional Trial Court, branch 27 of Lapu-lapu City under the supervision of civil case in-charge. I have been assigned to do the following task and acquired valuable work habits and time human relations:
Assist the court interpreter during hearing sessions
Attending to the questions and concerns of lawyers and parties involved in the information desk
Pasting the returned mails to the corresponding case record
Help the civil case in charge in preparing and making mails
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