Daniel Sawyer
**** ** ***** *****, ******** WA, *8034 425-***-**** ac4a11@r.postjobfree.com
Summary of Qualifications
Versatile professional with a comprehensive IT and business background. Record of implementing global solutions resulting in enhanced productivity and efficiency in a multi-tier/team environment. Resourceful problem solver who adapts rapidly to unique and complex settings.
Technical Expertise
Applications support:
MS Word, Excel, PowerPoint, Visio, Medical applications support Centricity/Dentrix, Citrix, Windows Server/Virtual Server 2008, Exchange Server 2003, review/write/implement/ publish Standard Operational Procedures in support of infrastructure and software applications which includes understanding, identifying and implementing operational policy needs with a focus on improving support and meet required service level agreements, plan and deploy monthly release cycle for applications and patching
Windows Networking:
Windows Server 2003 and 2008, Active Directory, Exchange Server, SQL Server configuration/Clustering, SAN Infrastructure and network troubleshooting, Load Balancing, IIS 6/7 and proprietary applications, lead meetings to determine load requirements for additional hardware/software requirements to accommodate increases in site traffic in a multi-tier/team/environment (i.e. pre-production, staging and user-approval testing along with production environments)
Tasks:
Data Mining and Analysis; Report Generating; Project Management; Auditing; Process building; Personnel Management; Training and Presentation; Solution Design; Hardware and software installation/deployment, configuration, upgrades and support; troubleshooting system problems; technical writing/implementation including SOP’s, troubleshooting guides, general support documents
Professional Experience
Lab Engineer – DevDiv Info Tech – Microsoft - (7/17-Current)
Administer Exchange, Active Directory and Windows Server 2008/2012
Plan and deploy monthly release cycle for applications and security patching, System Center Configuration Manager (SCCM) Patching and administration
Hyper-V Virtual Server Deployment and Administration, environment design and deployment
Coordinate efforts between internal Operational, Purchasing, Networking and additional internal Support teams in large scale MS environment
Systems Engineer III – OSD Data and Analytics – Microsoft - (11/12-12/16)
Administer Exchange, Active Directory and Windows Server 2008/2012
Plan and deploy monthly release cycle for applications and security patching
Hyper-V Virtual Server Administration, environment design and deployment
MS SQL Server 2008 administration, configuration, deployment and support in a clustered enterprise environment
Coordinated efforts between internal Operational, Purchasing, Networking and additional internal Support teams in large scale MS environment, including planning, purchasing, datacenter deployments and large scale server decommissioning and deployments to new data centers
Configure and deploy simple scheduled tasks using Powershell scripts for cleaning up IIS logs, deploy Hypver-V VM’s and general maintenance i.e. common\daily issues such as DNS registration or ensuring Group Policies are current
Systems Engineer II – BPOS – Microsoft – TekSystems Redmond, WA (3/12-9/12)
Migrate existing Office 365 V1 users to Office 365 V2 as well as trouble shoot related customer and server issues
Administer Exchange, Active Directory and Windows Server 2003/2008
Provide reports that measure the quality and quantity of work performed. Provide input to manager that will help streamline and improve consistency in service delivery levels.
Plan and deploy monthly release cycle for applications and security patching using Octopus the application
MS SQL Server 2000 and 2005 administration, configuration, deployment and support in a clustered enterprise environment
Applied and deployed updates via Octopus application
Systems Engineer II – EAD/SMC – Microsoft – TekSystems Redmond, WA (9/11-3/12)
Maintain, monitor and support of Production, Pre-production, Staging and User approval testing environments
Plan, design and implementation of hardware/software configurations based on environment
Review hardware configurations, load requirements based on need and application support
Review, identify and propose implementation changes required for improvements to policy and procedures, Service Level support agreements and identifying areas for improving internal/external partner relationships
Learn and understand formal supporting teams work flow requirements in general and applicable forms of request submission in a multi-tier/multi-team supporting environment with a focus on improvements to communications, request submission/acceptance and quality of service reviews
Systems Engineer II – Server and Tools Online – Microsoft - Chinasoft Redmond, WA (3/11-9/11)
Responsibilities
Maintain and monitor STO Production & non-production environments ensuring Service levels are consistently maintained
Communicate issues/resolutions effectively within the internal STO Operations Center as well as Microsoft groups and customers via telephone and email correspondence
Front-line support for tiered environment within the STO Operations Center to ensure timely and quality customer service
Work with Engineering teams ensuring ongoing documentation updates occur
Systems Analyst III - AdCenter Infra Support - Microsoft - contracted by Volt Technology, Redmond, WA (2008 – 2010)
Responsibilities
Responsible for Tier 2 support of Core network operational issues that have exhausted the resources of NOC and Technical Support engineers in a 24X7 enterprise environment; this includes root cause analysis and post mortem investigations
Plan and deploy monthly release cycle for applications and security patching
MS SQL Server 2000 and 2005 administration, configuration, deployment and support in a clustered enterprise environment
Build, configure and deployment of load-balanced and clustered SQL servers in a Pre-production environment to test hardware, operating systems or applications in a controlled environment prior to Production release
Shift Lead/Analyst II – Microsoft Operations - contracted by Volt Technology, Redmond, WA (2005 – 2007)
Responsibilities
Provide real time governance of shift of up to 15 analysts both onsite and offshore. Monitor, Audit, and report analyst performance, Identify and remediate quality of service issues that supports Windows Live and Microsoft’s vast online services catalog
Identify, design, and implement process improvement including creating documentation and standard operating procedures for various technical issues, oversee tools and future release developments
Detailed analysis, trending, and reporting of operational issues with a focus on improving quality of service and knowledge of operations
Desktop/Helpdesk Support Manager - Kalispel Tribe of Indians, Usk Wa. (2007-2008)
Responsibilities
Hardware support and deployment, Applications/Releases for Dell desktop computers
Daily tasks included maintenance and incident trouble ticket
Response in support of a Windows operating systems and Microsoft Office issues. Systems were a part of a Microsoft Server 2003 environment with Exchange 2007/Outlook services as well
Applications support of a Medical facility which included deployment, maintenance and support of Centricity and Dentrix
Education
Marine Corps Communications Electronics School
Course Title: Small Computer Systems Specialist Course
Completion Date: 03/2001