Resume

Sign in

Engineer Support

Location:
Kirkland, Washington, United States
Posted:
February 01, 2018

Contact this candidate

Daniel Sawyer

**** ** ***** *****, ******** WA, *8034 425-***-**** ac4a11@r.postjobfree.com

Summary of Qualifications

Versatile professional with a comprehensive IT and business background. Record of implementing global solutions resulting in enhanced productivity and efficiency in a multi-tier/team environment. Resourceful problem solver who adapts rapidly to unique and complex settings.

Technical Expertise

Applications support:

MS Word, Excel, PowerPoint, Visio, Medical applications support Centricity/Dentrix, Citrix, Windows Server/Virtual Server 2008, Exchange Server 2003, review/write/implement/ publish Standard Operational Procedures in support of infrastructure and software applications which includes understanding, identifying and implementing operational policy needs with a focus on improving support and meet required service level agreements, plan and deploy monthly release cycle for applications and patching

Windows Networking:

Windows Server 2003 and 2008, Active Directory, Exchange Server, SQL Server configuration/Clustering, SAN Infrastructure and network troubleshooting, Load Balancing, IIS 6/7 and proprietary applications, lead meetings to determine load requirements for additional hardware/software requirements to accommodate increases in site traffic in a multi-tier/team/environment (i.e. pre-production, staging and user-approval testing along with production environments)

Tasks:

Data Mining and Analysis; Report Generating; Project Management; Auditing; Process building; Personnel Management; Training and Presentation; Solution Design; Hardware and software installation/deployment, configuration, upgrades and support; troubleshooting system problems; technical writing/implementation including SOP’s, troubleshooting guides, general support documents

Professional Experience

Lab Engineer – DevDiv Info Tech – Microsoft - (7/17-Current)

Administer Exchange, Active Directory and Windows Server 2008/2012

Plan and deploy monthly release cycle for applications and security patching, System Center Configuration Manager (SCCM) Patching and administration

Hyper-V Virtual Server Deployment and Administration, environment design and deployment

Coordinate efforts between internal Operational, Purchasing, Networking and additional internal Support teams in large scale MS environment

Systems Engineer III – OSD Data and Analytics – Microsoft - (11/12-12/16)

Administer Exchange, Active Directory and Windows Server 2008/2012

Plan and deploy monthly release cycle for applications and security patching

Hyper-V Virtual Server Administration, environment design and deployment

MS SQL Server 2008 administration, configuration, deployment and support in a clustered enterprise environment

Coordinated efforts between internal Operational, Purchasing, Networking and additional internal Support teams in large scale MS environment, including planning, purchasing, datacenter deployments and large scale server decommissioning and deployments to new data centers

Configure and deploy simple scheduled tasks using Powershell scripts for cleaning up IIS logs, deploy Hypver-V VM’s and general maintenance i.e. common\daily issues such as DNS registration or ensuring Group Policies are current

Systems Engineer II – BPOS – Microsoft – TekSystems Redmond, WA (3/12-9/12)

Migrate existing Office 365 V1 users to Office 365 V2 as well as trouble shoot related customer and server issues

Administer Exchange, Active Directory and Windows Server 2003/2008

Provide reports that measure the quality and quantity of work performed. Provide input to manager that will help streamline and improve consistency in service delivery levels.

Plan and deploy monthly release cycle for applications and security patching using Octopus the application

MS SQL Server 2000 and 2005 administration, configuration, deployment and support in a clustered enterprise environment

Applied and deployed updates via Octopus application

Systems Engineer II – EAD/SMC – Microsoft – TekSystems Redmond, WA (9/11-3/12)

Maintain, monitor and support of Production, Pre-production, Staging and User approval testing environments

Plan, design and implementation of hardware/software configurations based on environment

Review hardware configurations, load requirements based on need and application support

Review, identify and propose implementation changes required for improvements to policy and procedures, Service Level support agreements and identifying areas for improving internal/external partner relationships

Learn and understand formal supporting teams work flow requirements in general and applicable forms of request submission in a multi-tier/multi-team supporting environment with a focus on improvements to communications, request submission/acceptance and quality of service reviews

Systems Engineer II – Server and Tools Online – Microsoft - Chinasoft Redmond, WA (3/11-9/11)

Responsibilities

Maintain and monitor STO Production & non-production environments ensuring Service levels are consistently maintained

Communicate issues/resolutions effectively within the internal STO Operations Center as well as Microsoft groups and customers via telephone and email correspondence

Front-line support for tiered environment within the STO Operations Center to ensure timely and quality customer service

Work with Engineering teams ensuring ongoing documentation updates occur

Systems Analyst III - AdCenter Infra Support - Microsoft - contracted by Volt Technology, Redmond, WA (2008 – 2010)

Responsibilities

Responsible for Tier 2 support of Core network operational issues that have exhausted the resources of NOC and Technical Support engineers in a 24X7 enterprise environment; this includes root cause analysis and post mortem investigations

Plan and deploy monthly release cycle for applications and security patching

MS SQL Server 2000 and 2005 administration, configuration, deployment and support in a clustered enterprise environment

Build, configure and deployment of load-balanced and clustered SQL servers in a Pre-production environment to test hardware, operating systems or applications in a controlled environment prior to Production release

Shift Lead/Analyst II – Microsoft Operations - contracted by Volt Technology, Redmond, WA (2005 – 2007)

Responsibilities

Provide real time governance of shift of up to 15 analysts both onsite and offshore. Monitor, Audit, and report analyst performance, Identify and remediate quality of service issues that supports Windows Live and Microsoft’s vast online services catalog

Identify, design, and implement process improvement including creating documentation and standard operating procedures for various technical issues, oversee tools and future release developments

Detailed analysis, trending, and reporting of operational issues with a focus on improving quality of service and knowledge of operations

Desktop/Helpdesk Support Manager - Kalispel Tribe of Indians, Usk Wa. (2007-2008)

Responsibilities

Hardware support and deployment, Applications/Releases for Dell desktop computers

Daily tasks included maintenance and incident trouble ticket

Response in support of a Windows operating systems and Microsoft Office issues. Systems were a part of a Microsoft Server 2003 environment with Exchange 2007/Outlook services as well

Applications support of a Medical facility which included deployment, maintenance and support of Centricity and Dentrix

Education

Marine Corps Communications Electronics School

Course Title: Small Computer Systems Specialist Course

Completion Date: 03/2001



Contact this candidate