Customer Service Manager

SIMONE WILSNACH

FLIGHT ATTENDANT

South Africa +278*-***-**** Bahrain +973-****-**** ******.********@*****.***

Passport: South African DOB: 15/11/1993 Age: 24 Height: 170 cm Weight: 52kg

PROFILE

I am a self sufficient, driven and motivated individual whom found my passion in aviation and hospitality. My best ability is my professional level of organization. I have the ability to work as an individual as well as in teams or groups of people from various backgrounds and cultures. I pride myself on being able to remain with a positive approach at all times even under pressure or in difficult circumstances. My main aim in the workplace is to deliver excellent customer service while maintaining high safety standards. My hobbies include being active/outdoors, cooking and practising make-up artistry in my free time.

EMPLOYMENT HISTORY

November 2015 – Current Flight Attendant Gulf Air Bahrain

Flight Attendant in Economy Cabin as well as Business Class (Occasionally) onboard A320/A321/A330

DUTIES: Ensuring safety, health and comfort of guests maintained at all times. Managing our scheduling and webmail via AIMS System. Attending pre-flight briefings. Performing numerous safety and security checks. Boarding of passengers. Catering checks performed in numerous galleys. Contributing to the overall in flight experience of our guests throughout the preparation of several meals and meal/beverage services as well as distribution of any amenity packs, headsets and blankets. Cleaning and restocking of lavatories. Dealing with any problems or defects in a coherent manner. Completion of custom forms or any relevant paperwork. Conduct and manage service recovery and complaint handling if necessary. Maintaining good CRM at all times.

Secondment to BRF (Bahrain Royal Flight) by Gulf Air – Operating onboard B747/B767/G4-450/G5

DUTIES: Following strict confidentiality agreements. Serving high rank officials and royalty. Conducting on board service delivery and multiple services. Ensuring high levels of professionalism and service standards on board. Ensuring that catering requirements have been met along with catering and responsibilities subjective to each guest. Responsible for maintaining the aircraft condition in extreme sublime and magnificent conditions. Doing several inventory checks and cleaning post flight. Maintaining several periods of ‘standby’.

September 2014 – August 2015 Personal Assistant Wealth Capital Solutions South Africa

Personal Assistant to High Ranked Financial Advisor

DUTIES: Controlling office Administration. Engaging in the Liberty Blueprint Online System. Taking phone calls from clients, submitting their personal documents to the underwriting department, keeping track of each clients file/history as well as solving any of their queries and keeping them updated relating their policies. Managing my Advisor’s schedules, diaries and meetings, confirming appointments as well as following up on leads generated or referred. Keeping the office maintained and in a functional organized order as well as distributing files in alphabetical/numerical and colour coded formula order. Attending several training sessions to keep up to date with product knowledge or changes.

Hospitality Background

August 2015 – November 2015 Hostess/Assistant Manager Zoe Lounge & Restaurant Bahrain

&

April 2012 – December 2013 Hostess Rhapsody’s Lynwood South Africa

DUTIES: Both of the above are considered to be 5 star restaurants therefore very high standards had to be maintained at all times. Strong knowledge of spectacular foods, wines, spirits and cocktails. Dealing with reservations, bookings as well as managing small groups of teams and waiters. Locating all of the waiters/waitresses and staff to certain areas and tables. Meeting/greeting and seating of customers. Managing food orders. Creating an ambience and ensuring all customers are beyond satisfied. Adhering to working long hours in very pressured environments. Responsible for several admin duties. Planning of themed events and parties. Doing several duties allocated by my manager.

EDUCATION AND QUALIFICATION

GAA Cabin Crew Training Course and several Recurrent Courses Bahrain 2015

SEP Training, Aviation Health Training, First Aid Course, Fire Fighting Course.

License Held: A320/A321/A330

Basic Make-Up Artistry & Skincare Routine Course at DFMA Make Up Academy UK 2014

Basic/Bridal/Natural and Theatre Make up looks.

Woodlands International College & Private School South Africa 2007-2011 General Certificate in High School Educations with Distinctions in Life Orientation, Afrikaans and Art History.

Subjects included: English, Mathematics, Afrikaans, Life Orientation, Biology, Dramatic Arts and Arts History. (Business Studies was taken as extra subject for 1 year in 2010)

REFERENCES/CERTIFICATES/RECOMMENDATION LETTERS

Available on Request

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