Active Directory Office

SUMMARY

A highly motivated and ambitious individual with over 26 years of IT based experience, and able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of twelve. Experienced with systems, network engineering, software and hardware migrations/implementations, as well as support and maintenance.

TECHNICAL SKILLS

Database Technology: TMS, RMS AS/400, Mainframe (Blue Zone). CMIS,

Hardware: Desktop workstations, laptops, network and personal printers, PDAs, AS/400, Cat5-Cable patching, HyperV Server, PLC, Cluster Server, IDF Box switching out ports, Avaya and Cisco phones, VMware Virtual Server, Fluke testing, replacing fiber cable, Cat5, programming Avaya, Cisco phones, Zebra printer

Software: Oracle 11i, Internet Explorer, PeopleSoft, MS Office, Lotus Notes, SCCM/SMS SPOC Advertisement Tool, Install and Deploy Cisco products. Create restage key, Power Management Tools, Wake up your own PC

Support Applications: Remedy, Active Directory, SMS (Microsoft) for remote access, PC Anywhere, SharePoint, PLC, LDAP, LANDESK, Support Kaizen, Siemens, Juniper, Remote VNC, Cisco, Forefront Identity, TeamViewer, Service Desk, Office 365, Request Center, BMC, AIM, Request Center, Cherwill, MacAfee, Remedy, Windows SQDCM, ANDON, Remote Assistance

Manufacturing applications: SMS, IPC, FIM, SGPP, PDR, ProcessVue, Kepware, Indusoft,

End User Productivity: Office 2k10 Office 2k7, Outlook 2010, Lotus Notes, Novell GroupWise, Internet Explorer, VPN, Microsoft Lync 2010, Outlook 2010

Server Operating Systems: Microsoft Windows 2000, 2003, 2008 Server, Data Center activity, Install and deploy Exchange Server 2007, 2010, 2013 Exchange Server organization, Office 365, Office 2016, Skype, Configure Mailbox servers and Mailbox server components, migrate client access services from previous versions of Exchange Server, and configure the Client Access server role in Exchange Server 2010

WORK EXPERIENCE

Chrysler/FCA Aug 2015 – Jan 2018

Network Engineer Managing

SQDCM (Safety, Quality, Delivery, Cost and Morale).

Oversaw all aspects of ITM plant support, including plant floor applications and machine controls, such as Plc’s.

Leadership management.

Managed 20 servers in the data center (cat5, fiber cable).

Managed patch cables to the IDF cabinet.

Activated or deactivated ports in the IDF cabinet.

Granted permission to shared folders and ID moves.

Managed Drive IT incident system.

Juniper Networks.

Office 365 roll-out and migrations.

Launched new lines.

Reset passwords.

Avaya Deployment project- moves, adds, changes.

Laptop, desktop deployment project.

Developed solutions and integrated to external applications specialist.

VMware, Openstack SCCM, VCenter.

Crib inventory on SGPP equipment (stands, pc’s, monitors for the plant floor, scanners, zebra and PDR printers).

First responder’s startup up.

Local and wide area network administration, Microsoft office, active directory and windows sport.

Handled production critical issues.

Supported Kaizen, Outlook 2013, Office 365\migration.

Supported SGPP, hand scanner, Zebra Net label printers, Xerox printer support.

Admin.net, SharePoint, Siemens, PDR, Processvue, reimagining HP laptops and desktops, Disposal inventory.

iPhone, Blackberry, Android support.

Exposure to Allen Bradley PLC, Data center activity.

FIM (Forefront Identity Manager) give user permission; such as; distribution groups, internet, VPN access, approve or reject internet and VPN for Chrysler employees and to create security groups.

Managed support of Ethernet network, including switches, wireless devices.

Ford Motor Company Jan 2015 – Aug 2015

IT Support Admin Manufacturing

Troubleshooting and resolved software and hardware issues.

Imaged computer systems in accordance with customer standards.

IMACD Installation, Move, Add, Change, Disposal.

Support of Symantec and Bit-locker encryption.

BDEVault, Ford Software Store.

BMC Service Desk, PLC, AS/400, Request Center, SMS, SCCM.

Redeployment and restage of Laptops and Desktops.

Break-fix, uninstalled or installed software, ordered Dell hardware for desktops and laptops.

Replaced motherboard, bezel, chassis, power supply, fan, keyboard LCD screen and hard-drive.

Restaged laptops and desktops.

Supported VP’s (iPhone, android).

Escalation request.

Configured iPhone, android, tablets and iPad.

Mobile iron, touchdown, good.

Service desk, request center.

Exchange Server Admin 2010.

Installation and maintenance of equipment, application and o/s upgrades, patches, new releases, and interfaces.

Backed up and restored data and settings.

Performed asset inventory activities as needed.

Categorized and prioritized end user support requests and service requests by utilizing a Remedy ticketing system to track tickets and provide up-to-date status and information.

Johnson Controls Feb 2014 – Dec 2014

Team Lead Manufacturing

Ford/Chrysler Suppliers

Support resource for PC/Server, ERP, IPC App, AS/400, SMS, IPC application, SMIT Tool, shop-floor systems. Analyzes system issues and provides solutions.

On-call 7 days.

PLC, ADFS, SQDCM.

Monitored servers and add or replace. Cluster, hyper V, Avaya, Chrysler Server.

Activated or reactivated ports in the IDF box.

Created IDs for new hire, Cisco VPN setup, VMware Server Virtual, wireless certificate installed, Setting up routers.

Identity Access Management, One Identity Management. We use IAM and D1IM to access user active directory account from the database server.

Managed the Datacenter (Cat5, fiber cable) patching with cable analyzer.

Configure Outlook, Microsoft Lync 2010, ANDON, version 4 installed, unlocking accounts in Active Directory.

Installed and deployed Exchange Server 2003, 2007, 2010, 2013 in an Exchange Server organization.

Migrated Windows XP to Windows 7.

Kronos, Malone clock configuration(programmed).

SCCM/SMS SPOC Advertisement Tools.

SCCM/SMS create restage key.

Avaya - Moves, adds, changes.

SCCM/SMS Wake up own PC.

Configured Blackberry, iPhone, android, tablet and iPad.

Bes, mobile iron, touchdown, good.

HP machines (monitored renewals).

Responsible for the daily operations of computer systems including system administration, security, process adherence and documentation (escalation rules, contingency plans, asset tracking, license compliance, etc.) equipment installation and system backups.

Installation and maintenance of equipment, application and o/s upgrades, patches, new releases, and interfaces.

Developed scripts and programs to deliver applications and to collect shop-floor data.

Provided key Plant IT contact for internal and external JCI/AE Customers.

Communicated plant IT business requirements and activities.

Ensured company IT activities are communicated in a timely fashion to the plant managers.

Switched and changed out the ports.

Responsible for office moves.

Acted as Project Manager for IT initiatives at plant facility.

Responsible for ensuring adherence to strategic JCI/ASG IT initiatives, standard technologies, policies, security, and Business Operating System (BOS) processes throughout the plant.

Valassis Manufacturing May 2005 – Dec 2013

Supervisor

I oversaw 12 employees.

Ran reports (Cherwill ticket system) Time sheet (Kronos).

Training plan.

On-call support.

Cisco deployment project.

Weekly meetings with my team.

Monitoring the queue (Cisco system), Monitoring the calls.

Troubleshooting and resolved software issues.

Troubleshooting and escalated remote access issues.

Diagnosed and triaged hardware issues.

Diagnosed network issues, VMware Virtual Server.

Microsoft Lync 2010, Microsoft exchange 2007, 2010, 2013.

Reset passwords following company-provided security policies and practices.

Tracked, monitored, and managed tickets to adherence to service levels.

Communicated outage information to End Users.

Used BMC, to open, monitor, close and escalate calls.

LAN/WAN manufacturing environment at the desktop, over the phone, through email, and using remote connectivity, generating and resolving the tickets.

Windows 7/Office 2010 team deployed Windows 7 and Office 2010 to 3000 machines also responsible for software installation and served as first use point of contact.

EDUCATION

B.S., Information Technology

CERTIFICATIONS

Certificate of Achievement - Dell Training for Notebook Systems - 2013-2015

Certificate of Achievement - Dell Training for Desktop Systems - 2013-2015

Chrysler Safety Training-Factory vehicle operators/crane license – 2015-2017

OSHA, Safety and PPE – 2015-2019

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