Office Assistant

Dawn Y. Rabidou

*** *. ***** ******, ************, NY 12603

845-***-****, cell: 845-***-****

*********@*****.***

EDUCATION:

Dutchess Community College, Poughkeepsie, NY, A.A.S. Business Administration 2012

Dutchess Community College, Poughkeepsie, NY, A.S. Liberal Arts Math 1991

Norwich University, Northfield, VT, Major Courses of Study - Math, French, Education 1983-1988

EXPERIENCE:

Operations Coordinator, Vassar Brothers Medical Center, Poughkeepsie, NY 2014-

Processing discharge orders of patients to nursing homes and other facilities. Arranging transportation for patients to nursing homes and other facilities. Keeping accurate records of discharges, transportation vouchers and pharmacy vouchers. Answering phones and directing calls to appropriate person. Other office duties (typing, filing, faxing, copying, etc.) as requested by my supervisor. Merchandising, Macy's, Galleria Mall, Poughkeepsie, NY 2013-

Hanging new merchandise on racks after it has been unloaded from the trucks. Greeting customers shopping in my department, answering any questions they might have about our merchandise, and assisting them in any way possible. Assisting in other departments when needed.

Retrieving items that have been ordered on-line in order that they may be mailed out in a timely fashion. Any other duties as required by my supervisor

Social Welfare Worker II - Medicaid, Dutchess County Dept. of Social Services, Poughkeepsie, NY 2005-2010

Responsible for an annual caseload of approximately 800 active Medicaid cases. Reviewed budgets to determine eligibility based on New York State Guidelines. Renewed Medicaid coverage if determined eligible and closed cases if ineligible within time allotted. Logged in payments made by clients participating in Medicaid spend down program within 24 hours. Performed yearly mass rebudgeting of cases belonging to clients who receive Social Security to determine if any changes in coverage should be made.

Answered questions and resolved any problems clients might be having with their benefits; sent backup letters as needed. Documented all contacts on database management system. Reviewed applications for continued Medicaid services on a monthly basis, processing approximately 90-100 cases per month.

Office Assistant, Dutchess County Department of Probation and Community Corrections, Poughkeepsie, NY 1999-2005

Typed Pre-Sentence Investigation Reports received from Probation Officers (both hand written and dictated). Recorded appointments made by probationers participating in the ROR (Released on Own Recognizance) Program.

Greeted visitors at front desk and notified worker of their arrival; answered questions and resolved problems. Operated multi-extension phone and directed calls to appropriate person. Performed any other office duties as requested by supervisor or Probation Officer. Office Assistant, Dutchess County Public Defender’s Office, Poughkeepsie, NY 1995-1999

Opened new cases from Public Defender and closed cases after final verdict. Typed reports dictated by Intake Workers and given to appropriate attorney in time for defendant’s next court appearance.

Assisted with reception duties which included: answering multi-extension phone and directing call to appropriate person, greeting visitors and notifying attorney of their arrival. Filed closed cases and any related documents to said cases. Performed any other office duties as requested by supervisor. ACHIEVEMENTS and VOLUNTEER ACTIVITIES:

Certified Toastmaster, Toastmasters International

Literacy Volunteers

volunteer Vassar Brothers Hospital

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