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Administrative Assistant Manager

Punta Gorda, Florida, United States
April 26, 2018

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Marie A. Tylicki

*** *. ********* **. ***. *** C: 904-***-****

Lake Wales, FL 33853 H: 863-***-****

Professional Summary

Administrative Professional with over 20 years of experience in, Healthcare, Mortgage, HR, and Direct Marketing. Skilled in all aspects of office administration: organization, reception, data entry, training, scheduling, and accounts receivable. Strong communication skills demonstrated through client relations, customer service, and the ability to produce in-depth reports and correspondence. Outstanding ability to solve problems under high pressure conditions in a professional and concerned manner. Success oriented with high energy and a positive attitude.

Professional Experience

FLORIDA BLUE (Blue Cross Blue Shield), Jacksonville, FL 2008 - 2014

Associate lla – Clerical

Ensured compliance with policies and procedures. Received permanent employment by consistently obtaining results which exceeded expectations:

Identified an IT error that would have caused an excessive loss of revenue and customer satisfaction

Adhered to time sensitive restrictions when processing Small Group applications

While maintaining the Medical Rider database, was assigned to the Small Group underwriters. Duties included maintaining three mailboxes, updating the Small Group database, and forwarding the applications to the underwriters.

KELLY SERVICES (Blue Cross Blue Shield), Jacksonville, FL 2007 – 2008


Computed, proof read and processed information for department heads. Communicated with customers and employees to disseminate and explain information. Operated all the office machines, i.e. photocopier, fax, etc. Earned a reputation as a valuable and cooperative co-worker by being fair, honest and willing to help others when needed,

Worked in numerous Blue Cross Blue Shield and Florida Combined Life offices as a temporary employee

Volunteered to act as the temporary Administrative Assistant to the head of the Underwriting Department

Mercantile Bank Mortgage, Jacksonville, FL 2005-2006

Administrative Assistant

Accustomed to fast paced, high pressure positions, accepted increasing responsibilities by demonstrating flexibility and ability to learn quickly. Planned and coordinated all management meetings, assisted the Mortgage Processors by setting up files and verifying information. Demonstrated the ability to prioritize multiple tasks, meet deadlines and provide quality customer service.

Marie A. Tylicki

455 S. Buckmoore Rd. Apt. 111 C: 904-***-****

Lake Wales, FL 33853 H: 863-***-****

Fidelity Bank Mortgage, Jacksonville, FL 1997 - 2005


Directed heavy telephone volume while ensuring accurate and timely production of office duties. Coordinated workflow through various departments by providing administrative support. Greeted customers and handled deliveries and office supplies. Notarized legal documents as needed.

Other Professional Experience

National Photo, Hawaii to Jacksonville, FL

Owner/Training Manager

Opened numerous marketing offices from Hawaii to Florida by, opening an office, staffing it, training the manager, and traveling to a new location to repeat the process. Two types of marketing were implemented, military or civilian depending on the location. At the military locations all branches were welcomed to come by any time and various holidays were celebrated with them.

AT&T, Engineering Department, Cleveland, OH and Phoenix, AZ

Drafter and Facilities Specialist (Engineer)

Was responsible for maintaining all aspects of outside plant in an assigned central office. Successfully demonstrated analytical ability and problem solving resulting in the completion of difficult rehab areas. Reengineered all the cables in a central office to allow for growth. Collaborated with different departments to place a fiber optic cable which connected six Central Offices. Designed the placement of a fiber optic trunk cable from Cleveland to Toledo. In Arizona, I designed and drafted large buried cable projects which included detailed, to scale drawings for cable placement.


Basic courses, Cuyahoga Community College, Cleveland, OH

Completion degree, International Data Processing Institute, Cleveland, OH

Ongoing, Outside Plant Engineering training, AT&T, Cleveland, OH

Technical Skills

Microsoft office

Access, Excel, Outlook, PowerPoint and Word


Data Entry

Insurance Terminology

Information resource


Virginia Shores

17 Years

Friend & Prior Co-worker

820 Chamberlain Loop

Lake Wales, FL 33853


Artis Bassett Hearing Aides


Terri Carnessali

10 Years

Friend & Prior Manager

4800 Deerwood Campus Pkwy

Jacksonville, FL 32246


Florida Blue

Medical Coder

Louise Gibbons

10 Years

Friend & Prior Manager

716 Bay St.

Neptune Beach, FL 32266


Florida Blue


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