Administrative Assistant Manager
Resume:
Marie A. Tylicki
*** *. ********* **. ***. *** C: 904-***-****
Lake Wales, FL 33853 H: 863-***-****
Professional Summary
Administrative Professional with over 20 years of experience in, Healthcare, Mortgage, HR, and Direct Marketing. Skilled in all aspects of office administration: organization, reception, data entry, training, scheduling, and accounts receivable. Strong communication skills demonstrated through client relations, customer service, and the ability to produce in-depth reports and correspondence. Outstanding ability to solve problems under high pressure conditions in a professional and concerned manner. Success oriented with high energy and a positive attitude.
Professional Experience
FLORIDA BLUE (Blue Cross Blue Shield), Jacksonville, FL 2008 - 2014
Associate lla – Clerical
Ensured compliance with policies and procedures. Received permanent employment by consistently obtaining results which exceeded expectations:
Identified an IT error that would have caused an excessive loss of revenue and customer satisfaction
Adhered to time sensitive restrictions when processing Small Group applications
While maintaining the Medical Rider database, was assigned to the Small Group underwriters. Duties included maintaining three mailboxes, updating the Small Group database, and forwarding the applications to the underwriters.
KELLY SERVICES (Blue Cross Blue Shield), Jacksonville, FL 2007 – 2008
Clerk
Computed, proof read and processed information for department heads. Communicated with customers and employees to disseminate and explain information. Operated all the office machines, i.e. photocopier, fax, etc. Earned a reputation as a valuable and cooperative co-worker by being fair, honest and willing to help others when needed,
Worked in numerous Blue Cross Blue Shield and Florida Combined Life offices as a temporary employee
Volunteered to act as the temporary Administrative Assistant to the head of the Underwriting Department
Mercantile Bank Mortgage, Jacksonville, FL 2005-2006
Administrative Assistant
Accustomed to fast paced, high pressure positions, accepted increasing responsibilities by demonstrating flexibility and ability to learn quickly. Planned and coordinated all management meetings, assisted the Mortgage Processors by setting up files and verifying information. Demonstrated the ability to prioritize multiple tasks, meet deadlines and provide quality customer service.
Marie A. Tylicki
455 S. Buckmoore Rd. Apt. 111 C: 904-***-****
Lake Wales, FL 33853 H: 863-***-****
Fidelity Bank Mortgage, Jacksonville, FL 1997 - 2005
Receptionist
Directed heavy telephone volume while ensuring accurate and timely production of office duties. Coordinated workflow through various departments by providing administrative support. Greeted customers and handled deliveries and office supplies. Notarized legal documents as needed.
Other Professional Experience
National Photo, Hawaii to Jacksonville, FL
Owner/Training Manager
Opened numerous marketing offices from Hawaii to Florida by, opening an office, staffing it, training the manager, and traveling to a new location to repeat the process. Two types of marketing were implemented, military or civilian depending on the location. At the military locations all branches were welcomed to come by any time and various holidays were celebrated with them.
AT&T, Engineering Department, Cleveland, OH and Phoenix, AZ
Drafter and Facilities Specialist (Engineer)
Was responsible for maintaining all aspects of outside plant in an assigned central office. Successfully demonstrated analytical ability and problem solving resulting in the completion of difficult rehab areas. Reengineered all the cables in a central office to allow for growth. Collaborated with different departments to place a fiber optic cable which connected six Central Offices. Designed the placement of a fiber optic trunk cable from Cleveland to Toledo. In Arizona, I designed and drafted large buried cable projects which included detailed, to scale drawings for cable placement.
Education
Basic courses, Cuyahoga Community College, Cleveland, OH
Completion degree, International Data Processing Institute, Cleveland, OH
Ongoing, Outside Plant Engineering training, AT&T, Cleveland, OH
Technical Skills
Microsoft office
Access, Excel, Outlook, PowerPoint and Word
Siebel
Data Entry
Insurance Terminology
Information resource
REFERENCES
Virginia Shores
17 Years
Friend & Prior Co-worker
820 Chamberlain Loop
Lake Wales, FL 33853
Artis Bassett Hearing Aides
Receptionist
**************@*****.***
Terri Carnessali
10 Years
Friend & Prior Manager
4800 Deerwood Campus Pkwy
Jacksonville, FL 32246
Florida Blue
Medical Coder
**********.*****@******.***
Louise Gibbons
10 Years
Friend & Prior Manager
716 Bay St.
Neptune Beach, FL 32266
Florida Blue
Retired
*.*****.*******@*****.***
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