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Customer Service Project

Lahore, Punjab, Pakistan
April 29, 2018

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Sara Faizan

House#***B, street#**, Cavalry Ground, Lahore Cantt.

E-mail:, Cell# 033*-*******


To develop a sound professional career and profound experience, to enhance expertise in my professional field and groom my personality. Keen to acquire maximum understanding and attaining wide range ideas of practical field.


M.Com (Hons) (CGPA 3.35) 2012- 2014

Hailey College of Commerce Punjab University, Lahore

B.Com (Hons) (CGPA 3.37) 2006-2010

Hailey College of Commerce Punjab University, Lahore

I.C.S (1st div) 2004-2006

Queen Marry College, Lahore.

Matriculation (1st div) 2002-2004

Board of Intermediate and Secondary Education Lahore


ABB (Pvt) Ltd: Worked for the completion of degree project as an internee for two months from 22nd July 2010 to 15th Sept 2010

American Lycetuf School: Walton Branch, for 6 months from 14th Sept 2010 to 15th March 2011, Teaches Mathematics, Islamic Studies and Social Studies to classes 6 and 7.

Haleem Institute: Defense Branch, from 15th Sept 2009 till March 2013, teaches Accounting, Business Math, Commerce to O’ Level and and Mathematics to level 6th to 10th.

Queen Mary College: Mathematics teacher at junior Cambridge from 22nd April, 2011 till April 2012.

Garrison Academy (senior): Mathematics teacher at Middle school from 25nd April, 2012 to till date.

Unique science academy: Teaching Statistics and Economics to I.CS part 1 & 2 from October 2014 till date.

Education Guide center: Teaching mathematics to pre-Cambridge grade 6-8.


Planning, preparing and delivering lessons to a range of classes including putting up displays in the classroom

Marking work, giving appropriate feedback and maintaining records of pupils' progress and development

Selecting and using a range of different learning resources and equipment

Liaising with colleagues and working flexibly

Maintaining discipline in the class rooms

Providing feedback to parents on a pupil's progress at parents' evenings and other meetings.

Assign and grade class work, homework, tests and assignments

Academic Projects

Develop Data Base Management System for Sun Fort Hotel

Research and compile Customer Service Analysis report for Sun Fort Hotel

Research project for WAPDA on electricity crises

Final year Thesis on working capital management.

Personal Strength/Traits

Have good problem solving abilities and can work under pressure in tight deadlines

Goal oriented person and excellent team player

Honest, Hardworking, Friendly, Cooperative

Learning new ways to perform better in a diverse cultural environment

Excellent written and oral English communication skills


Problem solving skills in Mathematics from Centre of excellence.

Teaching Methodologies and Questioning techniques by Oxford University press.

Achievement certificate as a ISA team member.

Member of Event Organizing Society of Hailey College of Commerce.

Worked as a social worker to raise fund for SOS village and relief fund for Afghan Refugees and earth-quake victims.

Interests / Hobbies

Painting mainly glass, fabric, Oil and texture designing

Book reading, involve some Islamic, casual

Net Surfing / browsing


Reference will be furnished upon request

Contact this candidate