Customer Service Office Assistant

JANICE ABAINZA MORALES

Sec * Blk ** Lot * Sunny Brooke Phase II

Brgy. San Francisco, Gen. Trias Cavite

Philippines 4107

Mobile No.: +974-********

Whatsapp No.: +974-****-****

Email: *****************@*****.***

*******************@*****.***

CAREER OBJECTIVES :

-To work in a competitive and progressive company where I can utilize my knowledge and skills,contribute to its success by providing a high quality of service.

ACADEMIC BACKGROUND :

Tertiary : Associate Computer Science

St. Chamuel Institute of Technology

Taguig Metro Manila

June 2000 – April 2002

Secondary

& Primary : Pateros National High School

SKILLS :

Good personal presentation skills.

Friendly, Polite and Helpful.

Patient and Diplomatic when dealing with people.

Good Communication Skills.

Customer Service Oriented, Multi-tasking and Flexible.

Computer knowledgeable (MS Word, Excel, Power Point).

SEMINARS AND TRAINING ATTENDED :

Implementation of a Drug-Free Workplace for Private Sector

(Sexual Harassments, HIV/AIDS Basic Facts and Prohibited Drug Abuses)

Department of Labor and Employment

Thomas Emman Training Center

May 2005

Household Services

(Philippine TVET Qualification and Certification System)

Technical Education and Skills Development Authority (TESDA)

February 13, 2013

Basic First Aide Seminar

Enertech Doha, Qatar

Sapphire Plaza Hotel

March 22, 2016

WORKING EXPERIENCE :

Cashier / Waitress / Barista

Al Maha Restaurant and Cappuccino Café Shop

Sapphire Plaza Hotel

Al Reem Street Al Rayyan, Doha Qatar

October 15, 2015 – March 31, 2017

Job Description:

-Receive the payments by cash, checks, credit cards, vouchers or autoamtic debit.

-Issue receipts, refunds, credits, or change dueto customers.

-Count money incash drawers in the beginning and closing of shifts to ensure that the amount are correct and there is adequate change.

-Greet customers entering the establishments and when they leave the area.

-Maintain clean and orderly checkout areas.

-Establish or identify prices of goods, check the expiration dates of each products, conduct the records as per FIFO (first in first out) policy.

-Report to the assigned Head or Superior in each closing of the session.

-Escort guest to their tables after greeting and welcoming them.

-Take orders and serve food and beverages to uests at the tables in dining establishments.

-Prepare respected tables including setting up items such as linens silverware and glasswares.

-Serve food and beverages to guest in their tables.

-Check and communicate with guest to ensure that they are enjoying their meals and take action to correct any complaints or problems to give their satisfaction.

-Clean tables and counters after guest have finished dining.

-Making basic coffee as an order with a dash of some art.

-Making classic mocktails and fresh juices.

-Provide guest with information about the local areas including giving directions and assistance.

Cashier / Service staff

Basti Grill & Restaurant

Mofels Food International

Langkaan, Dasmarinas Cavite

October 2011 – June 2013

Job Description :

oGreet customers with a smile when entering and leaving the restaurant.

oPleaantly deal or communicate with the customers to ensure their satisfaction.

oHandling transactions by cash, cards, or vouchers.

oIssuing receipts, refunds, and change to the customers.

oKeep reports of every transactions.

oReport to the superior everytime doing the hand over of each finish shifts.

Office Assistant (on the job training)

General Services Division

Department of Trade and Industry

Makati City, Philippines

November 2001 – May 2002

Job Description :

oCarrying out basic clerical tasks such as typing correspondence, sending out mails and faxes, makin copies and sorting the mails.

oIn charge of the office equipment supplies, including keeping inventory of office supplies and ensuring that machines are kept in working order.

oDeliver messages by phone or walk in people to my superiors.

PERSONAL INFORMATION :

Birth Date : September 23, 1983

Birth Place : Cawayan Masbate

Age : 34

Gender : Female

Height : 5’3”

Weight : 51 kg.

Status : Single

Religion : Catholic

Nationality : Filipino

Dialect : Tagalog, English, Basic Arabic

CHARACTER REFERENCES :

Mr. Saturnino Baccay

(Director and Owner)

St. Chamuel Institute of Technology

Mr. Rohan Seniverathne

Food and Beverages Director

Sapphire Plaza Hotel

Mr. Shawky Hosny

Senior Project Manager

Salam Industries – Salam International Doha Qatar

Declaration :

I hereby declare that the written particulars are true and correct to the best of my knowledge and belief.

Janice A. Morales

Applicant

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