Customer Service Data Entry

YVETTE VASQUEZ

Hacienda Heights, CA ***** 626-***-**** ****************@*****.***

OBJECTIVE

To obtain employment-utilizing capabilities and learned experiences achieved throughout my life in Administrative and Clerical work and to further promote professional and personal growth.

SKILLS & ABILITIES

A career-minded Bi-lingual individual with 33 years of experience with excellent Customer Relations. Proficient in typing, 10-key, Windows NT, Excel, Word, Windows 7 and 8, Quick books, AS400, Google Maps, Map Quest, and the ability to multi-task. EXPERIENCE

2017- 2017

(Temp.)

Construction Dispatch Coordinator and Administrative Assistant, Group Delta Consultants - Anaheim, CA

Dispatch and assign qualified Technicians for City Inspections of soils, rebar, concrete, welding and masonry.

Call sub-contractors to assist when personnel specific jobs

Handle all dispatch calls for inbound and outbound business

Input all timesheets into payroll system and daily reports 2017- 2017

(Temp.)

HVAC And Plumbing Dispatcher,

Greenstar Home Services - Anaheim, CA

Dispatch all technicians to service calls

Call customers to confirm appointment

Close out technician’s tickets and or schedule for installation of new products assigning technicians according to their qualifications to jobs for next day 2015-2016

(Temp.)

Transportation Dispatcher Customer Care Representative, CareMore Anthem Blue Cross - Cerritos, CA

Assisting members with pick up’s and drop offs and call customers to confirm appointments

Obtain ETA’s on transportation, issue ID card new or lost, change PCP and update address, assist with grievances for any unsatisfied service 2013-2014

(Temp.)

Service Dispatcher/Call Center,

Southern Ca. Edison - Rosemead Ca - (temporary assignment)

Responsibilities to include dispatch 15 service technicians to service calls

Answer incoming service calls approximately 100 daily

Input and schedule service tickets to include technicians times Page 2

2013-2013

(Temp.)

LTL Night Dispatcher,

Performance Team - Santa Fe Springs, CA

Dispatch 17 owner operators throughout the Inland Empire for pick-ups of trailers and freight

Answering all calls for customer service for information on freight 2008-2012 Pro Cashier,

The Home Depot - City of Industry, CA

Assist customers with merchandise Purchases

Locating merchandise for customers

Assisting with p/u and delivery of merchandise

2006-2011 Dispatcher/Customer Service,

Consumer Auto - La Puente, CA

Dispatch driver to p/u parts in Los Angeles area

Answer all incoming calls

Process all company billing

2005-2006 Technician Dispatcher,

Raymond Handling Solutions - Santa Fe Springs, Ca.

Dispatch 60-72 drivers on a daily basis in areas to include L.A., So. Bay, Orange County, San Fernando Valley, and San Diego County

Answered customer service calls, dispatch all drivers to service calls, and also assisted with customer care problems

Created spreadsheets on a weekly basis on all service calls dispatched 2002-2004 LTL Dispatcher,

Best Overnite Express - Irwindale - Ca.

Dispatch 25-30 drivers on daily basis in areas to include all of L.A., So. Bay, Orange County, and San Fernando Valley for both p/u and deliveries trailer sizes were bobtails, 28’, 48’ and 53’

Also assisted customers with problem solving as well as their p/u and delivery status

All dispatch was completed on Windows NT. Driver safety and D.O.T. certified 1997-2002 Dispatcher and Data Entry,

Falcon Auto Transport - El Monte, CA

Prepared all outgoing mail, UPS, FedEx, data entry, logging of driver’s mileage and managed local, line drivers, rail freight as well as owner-operators.

Assisted in Accounting department with misc. accounting duties.

Operated a Merlin-Systems 25 Communication System with 12 incoming lines and over 100 extensions.

EDUCATION

1983 Diploma/ General Studies, La Puente, CA – Valley High School

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