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Manager Active Directory

Houston, Texas, United States
April 25, 2018

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Frederick P. Coppola, MBA

Cypress, TX *****



Project Management

Technical Liason

Local Team Lead

Refining I.T. Team Lead

I.T. Purchase and Budget Mgr.

SaaS (CRM)

Disaster Recovery Planning

System Center Configuration Manager (SCCM)

Active Directory

Group Policy Objects (GPO)

Citrix Server and published application installation

VMWARE ESXi server

VMWARE virtual server


VMWARE resource monitoring

VMWare Management Tools vRealize Operations


VMWare Config Mgr


PCI Compliance

SOX Compliance

Change Management



HP Servers

IBM Servers

Cisco Switches

Cisco Firewalls

Cisco UCS


Fluke network equipment




Microsoft Clustering Solutions

Configuresoft Enterprise Configuration Manager



Harris County Department of Education – Houston, TX 05/2017 – Current

Client Technology Coordinator

Saved $15K annually by conducting a review of CRM usage leading to switching our provider

Implement CRM/SaaS solution

Responsible for the administration and management of Client Engagement systems

Enhance HCDE’s market position through engaging clients and developing technology resources

Analyze and document business requirements to continuously improve processes

Act as liaison between various HCDE divisions and 3rd party partners

Collaborate with division sponsors to understand project scope and define requirements

Develop systems and workflows in support of division

Ensure interoperability of websites and communication systems through multiple mediums

Develop and execute detailed test strategies and plans.

Work with HCDE wide CRM systems to develop a single resource for all departments

Research, review, and approve new hardware and software purchases for the department

M.D. Anderson Cancer Center- Houston, TX 01/2011 – 01/2017

Sr. Systems Analyst

Developed SLA and OLAs to set expectations of clients and measure performance.

Generated SOP documents for I.T.

Developed high level policy documents

Promoted IT procedures and best practices for standards in infrastructure, security, disaster recovery, systems, purchasing, and service provisioning.

Acted as a liaison between I.T. and internal departments, communicating I.T. direction to executive leadership and team members

Served as a member of the Technical Review Committee, which was responsible for strategic planning for all large projects in their development stage, provide technical assistance, and assist with the project during its full life cycle.

Worked with internal organizations to coordinate necessary upgrades such as network or fiber switch replacements.

Reviewed and approved all new VM requests, working with clients to ensure they have the appropriate specs, environments, and operating systems.

Acted as a mentor to newer team members.

Built ESXi Hosts and vCenter servers v5.0, 5.5 and 6.0

Responsible for provisioning, installation/configuration, operation, and maintenance of systems including both hardware and software and related infrastructure.

Multi-site and multi VLAN environment. Assisted with design and configuration of HA and DR solutions.

Provided ESXi Host and VM performance monitoring including CPU, I/O and storage utilization.

Built VM templates, and acted as provisioning SME and built hundreds of VMs.

Provisioned Windows VMs (2003/2008r2/2012r2) and imported vendor provided appliances into vCenter.

Utilized PowerCLI to script numerous changes to the ESXi environment including changing UUID issues related to TSM.

Performance tuning for applications including SQL.

Assisted in the research of all operating system patches, vendor software updates, and firmware updates prior to installing them. Documentation was kept on all systems, giving a historical timeline of each machine.

Maintained and documented all licensing, patch levels, and hardware with tools such as SCCM.

Scheduled PowerShell scripts to run automatically using AutoSYS scheduling.

Maintained our group SharePoint site, and owned documents including the VM Request form, and the server decommission document among others.

Supported over 2000 physical Windows Servers (HP/Cisco UCS) and another 2000 virtual servers running on ESXi.

Implemented WSUS/SCCM integration and created a monthly phased patching process.

Installation of Microsoft IIS.

Created technical manuals and documents to standardize our procedures and developed our team's wiki SharePoint page.

Developed a dynamic method for HPSIM to monitor our systems, utilizing the SNMP Contact field. This allowed for us to divide our systems into client groups, and create groups inside the application for each analyst which helped streamline our support.

Overhauled our VMware provisioning process for virtual servers; became a VMWare Certified Associate in Data Center Virtualization.

Took on the Database group as my primary client, where I worked with Microsoft Clustering 2012 and SQL 2012; earned a performance award for my efforts.

Coordinated with clients on all new projects to determine IT needs (capacity planning) and delivered those needs to the hosting teams, acting as a liaison between the groups.

Morris Export Services - Houston, TX 01/2010 – 01/2011

System Administrator

Supported computing network including desktops, laptops, handhelds, wireless network, access points, servers, firewall, switches, Microsoft Operating systems (2003/2008/2012), Microsoft Exchange 2013 administrator, Bit Defender antivirus software, active directory, group policy, and backups.

Responsible for supporting all company infrastructure including both hardware and software

Marathon Oil Corporation -Texas City, TX 03/2002 – 12/2009

Sr. Information Specialist

Team lead of local I.T. Staff

Team lead of refining wide (7 refineries) I.T. Staff

Acted as the Budget Manager to control a multimillion dollar I.T. Budget

Project manager for a number of small to large projects for both local I.T. and refining wide I.T.

Developed and maintained relationships with vendors.

Supported a Microsoft SQL cluster in physical and virtual environments, Exchange, IIS, installation of Citrix Terminal Server and Citrix Presentation Server, and published applications.

Managed the Windows Active Directory environments and provided technical direction for our Windows servers; assisted in the design of group policy settings.

Monitored existing infrastructure with tools such as Microsoft Operations Manager, Enterprise configuration Manager, Solarwinds, and FireGen software and provided weekly metrics on workflow, workload, and sever performance to clients and management.

Installed VMWARE ESXi Hosts and vCenter servers, created documentation on Virtual Center and the VMWARE P2V process. VMWARE hosts were installed on an EMC Clarion SAN utilizing Navisphere software to carve out LUNs making them available to VMWARE.

Responsible for monitoring the performance of the virtual environment, which included migrating servers from one host to another, patch management, and maintaining backups of both host systems as well as virtual servers.

Assisted in the research of all operating system patches, vendor software updates, and firmware updates prior to installing them. Documentation was kept on all systems, giving a historical timeline of each machine.

Supported two separate networks; created switch configurations, trunking switches, established VLANS, modified firewall rules, and utilized tools such as Fluke Meters.

Responsible for operational testing and acceptance of new hardware, HP server builds, maintained server performance baselines, service and support history, and kept track of current inventory throughout its lifecycle.

ExxonMobil - Houston, TX 04/2000 – 03/2002

NT Systems Administrator

Maintained and grew the global infrastructure of multi-brand server farms consisting of over 250 servers in multiple locations. This consisted of building servers, maintaining server and network hardware, firmware upgrades and backup solutions.

Utilizing proper change management procedures, I provided end-user application support, monitored user accounts, file permissions and data migrations in a multi-operating system environment.

Responsible for troubleshooting LAN/WAN connectivity issues; created a project to rerun all existing network cabling as well as using color-coding for the cables to easily identify their use.


Associate’s Certificate in Business Analysis

ESI International / The George Washington University 2014

VMWare Certified Associate in Data Center Virtualization (VCA-DCV) 2013

Master of Business Administration in Technology Management 2007

University of Phoenix

Bachelor of Science in Computer Science 1998

State University of New York - Institute of Technology


MD Anderson: Received three ‘Awesome Job' awards from clients.

Marathon Oil: Achieved numerous STAR Awards for ‘Star Performers' based on client satisfaction as well as exceptional work. Also received two prestigious ‘Achievements of Company Excellence’ awards.

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