Customer Service Management
Resume:
Ebone
Alston
CSC Servicing Specialist II
Ebone Alston
Wilmington, De. 19805
***********@*****.***
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Skills
Working in a fast paced in-bound call center, providing excellent customer service, and exceeding company goals.
Answering inquiries from customers, resolving delinquency, securing payments, and counseling customers on available repayment options and deferment options.
Utilizing approved federal guidelines and internet sites to obtain location/contact information for borrowers/customers.
Providing peer to peer mentoring/training and assisting in company chat room to assist representatives with questions and de-escalating phone calls.
3+ years management experience
Computer literate: Word, Excel, Access, Internet, Email, Powerpoint
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Experience
Navient Solutions LLC / Servicing Specialist II
May 2017 - PRESENT
Wilmington, De 302-***-****
Taco Bell/ Shift Leader
July 2010 - May 2017
Wilmington, De 302-***-****
Target/ Cashier
September 2013 - April 2014
Wilmington, De 302-***-****
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Education
Delaware Technical and Community College
Chemistry: Math Concentration
2011-2014
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