Resume

Sign in

Customer Service Management

Location:
New Castle, Delaware, 19720, United States
Posted:
April 25, 2018

Contact this candidate

Resume:

Ebone

Alston

CSC Servicing Specialist II

Ebone Alston

**** ******* ****

Wilmington, De. 19805

302-***-****

ac48xk@r.postjobfree.com

Skills

Working in a fast paced in-bound call center, providing excellent customer service, and exceeding company goals.

Answering inquiries from customers, resolving delinquency, securing payments, and counseling customers on available repayment options and deferment options.

Utilizing approved federal guidelines and internet sites to obtain location/contact information for borrowers/customers.

Providing peer to peer mentoring/training and assisting in company chat room to assist representatives with questions and de-escalating phone calls.

3+ years management experience

Computer literate: Word, Excel, Access, Internet, Email, Powerpoint

Experience

Navient Solutions LLC / Servicing Specialist II

May 2017 - PRESENT

Wilmington, De 302-***-****

Taco Bell/ Shift Leader

July 2010 - May 2017

Wilmington, De 302-***-****

Target/ Cashier

September 2013 - April 2014

Wilmington, De 302-***-****

Education

Delaware Technical and Community College

Chemistry: Math Concentration

2011-2014



Contact this candidate