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Quality Assurance Customer Service

Apopka, Florida, United States
April 25, 2018

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Experienced Quality Assurance Analyst with a unique ability to not only put

myself in the end user's perspective, but to also use organizational and methodical skills to deliver quality products.


Quality Assurance Technician

Listing Power Tools Lake Mary, FL 2017 – Present Providing real estate clients with marketing products to compete in today’s fast paced housing market

• Creating new test procedures to reduce defects.

• Manual testing user interfaces and back end functions in a fast-paced environment.

• Developing test case scenarios to create a library for future testing.

• Verifying new software features on a live site.

• Training development teams to understand testing platforms for easier communication on defects.

• Meeting with product managers to guarantee new software meets delivery expectations.

Quality Assurance Technician Orlando, FL 2013 - 2017

Ensuring guests choosing online services experience an efficient and flawless booking process.

• Working closely with product management to ensure delivered items meet customer needs.

• Manual testing of user interfaces across multiple platforms.

• Developing and verifying plans for proper testing.

• Documentation of discovered defects with replication steps.

• Identifying and reporting production issues to the proper department.

• Conducting cross team collaboration on launch of new features.

• Researching and implementing new technologies for team efficiency. Customer Service Manager-Sales Panama City Beach, FL 2012 - 2013

Supervising daily activities of sales agents while performing assigned managerial duties.

• Conducting evaluations of booking agents to develop and implement strategic plans for underperformance.

• Coaching associates to ensure company standards are achieved.

• Continuously educating myself and agents with the goal of increasing sales conversion and guest elation.



Quality Assurance



Jodikins277 @gmail .com

130 E 18th Street

Apopka, FL 32703 -

bowling - b0578a129



Gulf Coast Community College

2004 - 2007

General Studies


Testing Procedures

Software Development Life Cycle

Agile Methodologies

Stripe Payment Processing

Defect Documentation

Microsoft Office


Cross Team Collaboration

Critical Thinking

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