Customer Service Manager
Resume:
Felicia Hope
Chesapeake, VA **323
**************@*****.***
Objective
To acquire a position with your company that will allow me to apply my knowledge, skills, and experience to promote individual opportunity and professional growth while making positive contributions to your organization.
Skills & Abilities
Extensive training Microsoft
Extensive training in HBOC, IDX, FirstNet, ECARE, Cadance, Medifax.
Strong communication, problem solving and customer service skills
Goal oriented, team player and leader
Resourceful, committed to getting the job done and willing to learn new things.
Completing Background checks, Central Registry checks
Register Notary of Virginia
Experience
Office Generalist, Human Resources Department/ Caring Hands SEE of Virginia
10/ 2011 to present
Serves a dual role managing the day-to-day operations of the corporate office and overseeing efforts within the human resources department. Making and receiving phone calls, faxes, e faxes, schedule appointments.
Patient Care Representative, Chesapeake Medical Associates
11/2005 to 03/2009
Acquired hands on working experience in IDX, making appointments, answering phones, calling in prescriptions, talking nurse and doctor messages, dictation, referral and customer service.
Medical Records, Sentara Virginia Beach General
03/1995 to 12/2005
Help 50-200 physicians maintain a none delinquent status, prepare reports, summaries of signed charts, status reports. Along with knowledge of HIPPA Law and Joint Commission requirements.
Education
Manor High School, Portsmouth, VA
High School Diploma 1990
Therapeutic Options(TOVA) First Aid CPR
References
Janet Garcia
Benefits Coordinator, Caring Hands SEE of Virginia
Ashley Key
Property Manager, Portsmouth Redevelopment and Housing
Authority
Janetta Gatling, Property Manager, Community Housing
Partners
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