KEVIN WILHITE

Orlando, FL

Cell: 484-***-**** / Home: 407-***-**** Email: ac48l3@r.postjobfree.com

IT Relevant Skills:

ESXi versions 2 through 6 (Primarily using ESXi v5.5) while administrating via vSphere for remote management, imaging, vCenter and embedded Microsoft Hyper-V server management

System, performance maintenance, and troubleshooting for break/fix tickets primarily using Linux (Mainly consisting of Redhat, and CentOs

Firm understanding of Network Security standards and protocols such as OPSec, Firewall procedures, IPSec, IKE, VPN, Various Encryption functionalities, and applications used for monitoring, specifically via Symantec Endpoint Protection/Syslog Monitoring, and Log data-mining

Utilizing monitoring software, more specifically NAGIOS, to ensure that all servers/services/binds/etc are running as needed.

Modified configuration matrix files to add and remove services as needed. - Utilization of protocols including: WiFi, TCP/IP, DNS, DHCP, HTTP, NTP, SNMP, VoIP, LAN/WAN, DNS, HTTP, IMAP/POP3, SMTP, Firewalls, LDAP, DHCP, NAT

Management of Cisco and (some) Juniper routing utilizing PIX and the next Gen ASA Firewall Application support, QoS, switching, IPSec, IP Subnetting and other general IPv4/v6 utilization for networking, macrocells, femtocells, telephony, RF, mobile, firewall (physical and software based), SAN, load balancing, OPSec, Log Collection Platforms

OS environments including Windows/Linux (Many various versions including Windows Server 2000 through 2012 RD including all of the various versions of Active Directory and LDAP

Administration of MS-SQL Server Enterprise, MySQL, Microsoft AD, IIS, PHP Configuration, Apache Tomcat for Webservers (both linux and Windows Servers, Configuration and administration)

Scripting: Standard batch, Powershell, and beginner level PERL ESXi versions 2 through 6 using vSphere for remote management, imaging, vCenter

Employment History

Network Analyst February 2018 – March 2018 (Temp)

Osceola County Courthouse

Assists IT Management Team in the management of the Clerk of Court network and phone system.

Install updates and upgrades to the network infrastructure.

Oversee and assist in evaluating testing prior to implementation of modifications to the network and phone systems.

Set required configurations of the network and phone systems as specified by the vendor.

Maintain, install and update other software applications.

Ensure that the network operates efficiently and without error.

Conducts network support of our infrastructure, by utilizing our monitoring tools to document and report any issues identified.

Respond to current and emerging product security vulnerabilities, threats, and viruses.

Recommend enterprise upgrades, changes, or enhancements.

Advise and inform IT Director and Administrators of recurring reports, audits and other deadlines required by State and/or Federal Authorities.

Assist in training other IT staff and management in the functions described above.

Trains IT staff to enhance their performance, skills and knowledge necessary to insure back-up and maintenance of the IT professional services provided to the Osceola Clerk of the Courts.

Conform with and abide by all regulations, policies, work procedures, and instructions.

Act, dress, and behave in a professional manner to reflect a positive image of the Clerk’s office.

Communicate with coworkers, management, staff, the general public, and others in a courteous and professional manner.

BNY Mellon January/2017 – Nov 3/2017

Network Specialist / Desktop Support (1099 Contractor via Remote Support)

Installation of operating systems, upgrades, services, and upgrades as needed

Standard network and company PC troubleshooting procedures

Responsible for resolving ongoing issues with network platform and company applications as needed

Walking customers through installing applications and computer peripherals.

Addressing user tickets regarding hardware, software and networking.

Mange the standard various windows services such as Apache Tomcat, PHP, MSSIIS, Active Directory, DNS, DHCP, and Power Shell for backup automation functionality within Server 2003 through Server 2012 R2 versions

Utilization of Splunk for log searching, data mining, licensing, and other various tasks

Provide system support for all company devices including Cisco routers, company smart phones, routers, etc primarily using remote access, however handle any issues that require hands-on troubleshooting due to physical issues

Provide guidance and quality assurance for all system implementation projects/migrations/etc as required

60% Microsoft OS (Server 2003 through 2012 R2) and 40% Linux (RHSD, CentOS, etc)

Maintain availability on a 24/7 basis using monitoring systems such as Nagios

Create CRs for maintenance windows and participate in all company meetings as needed accordingly

Veritas LLC. March/2016 – August/2016

VM Laboratory Engineer/ Desktop Support (6 Month Contract)

Performed various tasks to help keep a large engineering lab environment utilizing

Performed enterprise level Antivirus monitoring using SEP and Log Platform utilization

Performed Firewall maintenance and assisted in vulnerability Protection

Utilized batch shell scripting and Powershell for automated tasks and other various functionality requirements when time was of the essence

Performed several other security related job functions including ensuring protection from DDOS attacks, Brute Force attacks by configuring IPSec tunnel utilization as needed, and several more Network Security related tasks

Performed log monitoring and diagnostics utilizing web and software applications such as Splunk, for example, to assist in system and network management

Enterprise level racks in which contained much SAN related equipment, chassis containing blades (Maintenance provided remotely using iDRAC Management tools), physical servers and a very extensive amount of ESXi Virtual Centers in which some contained Hyper-V servers embedded within their hosts, and ensure that the datacenter remained operational 24/7.

Tasks include, but are not limited to: Windows P2V'ing, ESXi VMWare Host Builds everywhere from MAC/OSX through Linux platforms and of course several Windows hosts, Windows Active Directory forest and domain management, IPv4 related networking troubleshooting, some Solaris Systems, etc.

Demonstrated the ability to self-manage given workloads that are assigned to me via a standard based ticketing system.

Worked collaboratively within a global enterprise sized team

Performed accurate and detailed logging, ticketing and tracking of requests in the service tracking system related to deployment and retirement areas

Utilized a strong ability to coordinate and prioritize work, including timely follow-up to customer questions or issues

Contributed to on-going efforts in keeping the physical hardware inventory and asset management system up to date

Report into a team that carries multiple, complex workloads

ClearSky Technologies October/2014 - January/2016

Systems Support Specialist II

Recognized as ClearSky Superstar (Employee of the Month) within the first month in which I was brought back to my role with the company as a contractor to finish up a large-scale enterprise level network migration as I was originally titled as the SME for. Utilizing monitoring software, more specifically NAGIOS, to ensure that all servers/services/binds/etc are running as needed. Modified configuration matrix files to add and remove service monitoring requirements as needed.

Implemented PERL commands provided to myself from development as written per any of my many maintenance change forms (CRs)

Provided technical support for an enterprise sized Linux based network platform to provide several mobile carriers various cell phone data services

Performed various modified PERL scripting

Performed a lead role in an enterprise sized network migration project

Assigned to Lead Systems Matter's Expert in multiple projects including Network Platform migration, Smalls Cells Support Coordinator, and MMS/Mobile Data Services and TTM Support

Responsible for ensuring accuracy within all service configuration scripts for both Linux and Windows services: (.conf/.ini/.cfg, etc.)

Assist in project development by helping to formulate plans, create diagrams, while properly delegating responsibilities and set feasible guidelines for myself along with my teammates

Utilize network and software load balance knowledge to support an enterprise level architecture in which relied heavily upon redundancy to maintain consistent services

Configure and utilized Nagios and Sitescope applications to monitor all network, software, and hardware resources to assist in maintaining network stability

Efficiently showed accountability within a rotating on-call procedure to maintain 24/7 support status

Starwood Hotel Ownership June/2015 - September/2015

Security Threat & Incident Engineer (Contractor)

Oversaw the day to day technical project execution including deployment of local log aggregates, verification of configuration per vendor requirements and on-boarding of security devices and systems to the logging platform.

Performed Firewall maintenance and assisted in vulnerability Protection

Performed several other security related job functions including ensuring protection from DDOS attacks, Brute Force attacks by configuring IPSec tunnel utilization as needed, and several more Network Security related tasks

Deployed Symantec log collectors, configured system and device logging to collectors, performed validation. Supported development analysis of vendor event handling and escalation processes

Effectively communicated progress, issues, risks, and decisions to project team, business stakeholders, and IT dept.

Ensure smooth transition of projects into operational environments for continued serviceability and measure success factors to ensure project objectives were met.

Collaborated with peers to ensure key requirements for ongoing project success were met within deadline.

Developed comprehensive documentation describing installation processes, basic troubleshooting and administration requirements. Thus ensuring that all step-by-step documentation should be available when I was complete with the duties required to be successful within the contract's agreements.

Apex contractor for Ericsson Communications January/2013 – October/2014

Technical Engineer III (Contractor)

Responsible for remote installation of femtocell devices for Sprint with Field Ops on-site assistance

Utilize SecureCRT for navigation and control of devices on Sprint’s Linux based network architecture

Provide Tier 3 level support for femtocell and various networking related issues over 3000 companies

Utilize various Microsoft Office tools for various office related tasks

Train and monitor new employees to perform various job related tasks

Accufind Internet Services, INC. & MGN Logistics, INC. February/2009 – February/2012

Network Administrator

Administrator of server farm including 4 Windows Server 2008 and 1 Centos 5.3 server (Accufind)

Implemented Dovecot, Sendmail, and Postfix to handle POP3/IMAP email system (MGN Logistics)

Implemented VPN using a Cisco router to join separate sites into a single network and domain (MGN Logistics)

Responsible for all hardware, software, and network device upgrades (Both)

Used remote desktop for 85% of IT support responses (Both)

Handled all WAMP/LAMP related services and website support including Microsoft and BindDNS (Both)

Responsible for troubleshooting Windows XP/OS Xi based desktop and laptop computers.

Handled set up of workstations, monitors, keyboards, mouse/pointer devices and printers.

Transferred user data (My Documents, email PST, etc.) between updated/new computers.

Responsible for installation of software and applications, Outlook email & PST configurations, installation/removal of hardware components.

Coordinated desktop and data migration through closeout of KICS contract.

After first year of building a Windows Server 2008 w/ AD services for MGN Logistics, remained working for them part-time per contract while working full-time for Accufind Internet Services.

F4W Inc September/2005 – January/2009

Product Engineer/Network Administration

Performed phone and hands on technical support in a Windows 2000/XP/Win7/Server 2003 environment for internal staff

Utilized various forms of remote for support when physical maintenance was not required, mostly using RDP

Utilized all Microsoft Office 2003 Applications

Maintained domain using Microsoft Server 2003 Standard

Built several system platforms using Linux (Redhat, Debian, Fedora, & TCP/IPv4) (LAMP & WAMP) in which were used as the company's core product

Planned and managed deployment of wireless network infrastructure

Split Windows Network Domain duties with three other company techs which included Active Directory, IP/4, and other various activities when required

Education

ITT Technical Institute

Associates in Network Administration and Computer Science 2006

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