Desktop Support Technician
Resume:
Doni Paumier, A+
Carroll, OH 43112
*********@*****.***
SUMMARY
Independently motivated and highly organized IT professional with A+ certification. Well-developed problem-solving abilities and an array of computer skills. In-depth knowledge and understanding of numerous software packages and operating systems. High level of customer service focused on achieving customer satisfaction by resolving problems and providing complete IT support solutions. Seeking IT role within a forward-looking company with opportunities for personal and professional advancement.
CERTIFICATIONS
A+ Certification, May 2005
Lenovo Laptop/Desktop Certification, March 2012
ITIL Certification October 2016
SKILLS
Mac OS, iOS, Microsoft Windows Operating System, Printer maintenance and repair, Remote Desktop, Hardware and Software Installation, Service Desk/Service Now, TCP/IP/Networking, Norton Ghost, Altiris, Help desk, Microsoft Office Suite, VPN, Active Directory, Tivoli Remote Control, JoinMe, Skype for Business, SCCM, VMWare EXPERIENCE
Site Support Technician
Western Governors University, St. Louis, MO 2015 – 2017 Assist local and remote users with various software, hardware, and networking issues Image and prepare Macbook/Windows 7 laptop for new hires Create, monitor and work miscellaneous tickets via the Service Now system Create user accounts and install VOIP Polycom phones Troubleshoot and diagnose all printer, network and audio/visual equipment issues Push software as needed via SCCM server
Application Engineer (Contractor)
Perrigo Company, Allegan, MI 2014-2015
Identify, define, and model application requirements Define application solutions to meet customer requirements Act as the technical liaison to the project team
Prepare deliverables to support the development and deployment of the solution Provide continuity during the transition from one stage to the next Prepare specific plans to support the deployment and integration of the solution Provide technical applications support and troubleshooting when needed Recovering from car accident
Columbus, OH 2012-2014
Desktop Support Technician (Contractor)
Discover Card Financial Services, New Albany OH 2011-2012 Receive and assign trouble tickets
Install and replace desktop and laptop software and hardware Install and replace workstations when needed
Install maintenance kits and repair malfunctioning printers Troubleshoot networking issues from workstations to networking closet Create and update users using Active Directory
Image desktops and laptops using Ghost and Altiris Data Center Technician (Contractor)
JP Morgan Chase, Westerville OH 2010-2011
Troubleshoot various server hardware and software issues in Data Center Provide assistance in deployment and installation of new servers and networking devices Run network copper and fiber cables from servers to routers and switches Replace failed hardware on various devices
Assist system administrators with various server, router, and switch related issues Independent Computer Consultant
River City Technology, Saint Louis MO 2009-2010
Perform server maintenance
Install and replace software and hardware
Troubleshoot network connectivity problems from workstations to networking closet Configure and upgrade machines with Windows Operating System using Ghost Assist users with issues on-site and via Remote Desktop Install and maintain backup data via Backup Exec
Desktop Support Technician (Contractor)
Internal Revenue Service, Covington KY 2008-2009
Receive and assign help desk tickets using Peregrine Service Center Install and replace software and hardware
Work trouble tickets for over 2000 employees
Assist with several rollouts each year with imaging using Ghost and Altiris Assist users with issues via Remote Desktop and Tivoli Remote Control Install maintenance kits and repair malfunctioning printers Create and update user profiles using Active Directory Systems Analyst (Contractor)
Microsoft Bay Site Services, Santa Clara CA 2006-2007 Troubleshoot various hardware and software issues
Provide assistance in deployment of new servers and networking devices Run network cables from switches to servers
Monitor and maintain Data Center's 1200+ servers
Provide updates and security patches to servers through Terminal Services Update software and hardware on a as needed basis
Troubleshoot and solve device-related problems
Technical Support Technician
Digital Integrator, Incline Village NV 2004-2006
Monitor and maintain company's 60+ servers
Provide technical support to end users of various products Configure computers with required hard/software, and networking capabilities Update company websites and products with needed information EDUCATION
Southern Illinois University, Edwardsville IL
B.S. Computer Management Information Systems, December 2001 Belleville Area College, Belleville IL
Associate of Arts, December 1999
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