Technical Support Engineer

Ummer Shafiullah – BS (Telecom) Cell: 034*-*******

Email: *************@*****.***

OBJECTIVE:

A network-oriented person, able to develop and lead a team of individuals & Can work independently and exceed expectations.

Experience Rundown:

GADITEK Associates May 2016 to date

Technical Support Engineer

L1 and L2 support to global customers for PureVPN.

Sorting VPN connectivity issues along with Login & installation.

Guidance to customers for VPN in MAC/Windows/Android/iOS - manually/ Application.

Assistance to global users of PureVPN via Web Live Chat.

VPN protocols’ assistance to worldwide users including PPTP/L2TP/SSTP/IKEV/TCP/ UDP).

Remote assistance via team viewer.

Zendesk tickets and emails related problem solving.

Scrutiny customers’ insights on CRM.

1 Link(Guarantee) Ltd September 2015 to January 2016

IT Engineer (NOC)

Providing L1 and L2 support with escalating L3.

Monitoring Data Centre, Phoenix, Bill payment system and Network monitoring system.

Managing IT Service help desk.

Switching activities from DR to primary site and vice versa .

Entertaining clients’ complains through ticketing system.

Evolution Technologies January 2014 to July 2015

Technical Support Engineer

Provide level 1 and level 2 supports.

To solve clients’ technical issues at their respective sites.

Providing complete support/Project coordination in installation of optical fiber, Datacom and power projects.

Providing support in splicing of optical fiber, BTS Sites, site surveying and planning.

Installation of battery bank (DELTA/RITAR) at ZONG MSC Karachi.

Samaa Al-Mamoorah Trd. Oman March 2012 to December 2013

Business Executive

Provide customer service for vehicles.

Maintain documents and accounts.

Managed vehicles & Parts’ sale under gulf specification and US specification models for Toyota, Lexus, Nissan and Chrysler.

Support to staff for repair & maintenance of vehicles.

PTCL Karachi - Switch Dept. January 2012 to February 2012

Trainee Engineer

Worked on C5(MSAN) NGN HUAWEI project which consisted of migration of ALCATEL to HUAWEI & it was purely based of installation of Switching system .

Certifications:

IT ENGINEER Aptitude Online Certificate - Teknotris (CTTC - Oman) October 2012

CCNA from NETWORK LYNC.

SKILLS:

MATLAB & MS Office.

WLAN, WIMAX, GSM & 3G

SONET / SDH,PDH, WDM, DWDM, IP Multimedia system(IMS) & VoIP .

VMware, Active directory, Exchange server, Ether channel, RSTP, Port fast & SS7 Signaling .

Arabic and English Language capable.

Valid GCC driving license.

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