Technical Support Engineer

JOHN

GAXIOLA

Phone 480-***-****

****.*.*******@*****.***

EXPERIENCE

NETWORK

A team playing professional Network Engineer with over 10 years’ experience that

ENGINEER

seeks a position that will utilize my skills and capabilities, while at the same time test

and push my limitation as a network professional.

Experience/Skills

*Bilingual

*Installation of software and hardware.

*Configuring 3rd party appliances such as routers, modems, and switches.

*LAN, WAN, wireless connections and troubleshooting

*Knowledge of Windows Server 2008 and 2012.

*Experience with multiple Windows OS including Windows 7 and 10, some Linux experience as well as experience in deploying various Linux Distros

Novell, Exchange, and Active Directory, VOIP, Android, and iOS

Installation of Windows and Linux Systems.

*Problem Solving

*Configuring and troubleshooting IPSec and SSL VPNs

*Network planning, Deployment, troubleshooting, and maintenance

Knowledge of multiple Peripheral Equipment

*Supervision of employees over multiple shifts

*Disaster Recovery, planning

*Install, configured and maintained MS Windows System analysis and design

*Experienced in high-pressure, deadline sensitive environments.

*Team player who is flexible and dependable

Work experience

06/2017 – 3/2018 Federal Public Defender Phoenix, AZ

Assistant Computer Systems Administrator

-Assisted with all help desk tickets and ensure timely response times, ticket documentation and customer satisfaction.

-Monitored the systems daily and responded quickly to any service or security concerns.

-Provide technical support for any hardware and software issues that arose.

-Conducted general maintenance of technical equipment and assisted in upgrades and enhancements.

-Assisted with the technical support for special projects and events throughout the organization.

-Ensured proper functioning and provided advance support for company’s information processing systems.

-Supported, trained and deployed the company’s VoIP phone system, cellular phones, radios and all other communication devices.

-Assisted with business operations with the utilization of information systems to improve efficiency where possible.

-Supported all hardware computer systems (i.e. desktops, laptops, printers and LAN).

-Supported all software applications used by the organization.

-Assisted with the support of Internet Security, Messaging Systems and Software Security.

-Performed other duties and special projects as assigned.

09/2009 – 5/2017 SONICWALL Tempe, AZ

Enterprise Technical Support Senior Associate

-Excellent knowledge of fundamental networking principles including OSI model,

TCP/IP and UDP protocols, Network Address Translation, packet capture analysis

and related networking technology

-In-depth knowledge of knowledge of LAN & WAN Network topologies, VPN,

LAN/WAN access technologies, Internet Security Architectures and Routing Protocols

-Network troubleshooting at the packet level

-Support VM, Microsoft Exchange, Microsoft Server, IIS Web Server, Radius, and

LDAP related issues.

-Supporting wireless products 802.11 a/g/n/AC

-Support for routing protocols including RIP, OSPF, BGP

-Support with VoIP, SIP, RTP, h.323

-Excellent communications skills in a position to work under pressure with calmness

and composure

-Resolve Escalated Software and Hardware issues to ensure quality products for our

customers

-Ensure that the work performed meets the quality standards within the acceptable time

schedules and customer commitments while working with the Technical Support

members, Management, Engineering and other cross-functional teams

Education

1998 Cibola High School Yuma, AZ

General Education

2005 High Tech Institute Phoenix, AZ

Bachelor of Science in Computer Science

Certifications are as follows

SonicWall Network Security Administrator (SNSA) and

Certified SonicWall Security Professional (CSSP)

3 of 3 6/27/2016 10:38 AM

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