Customer Service Sales
Resume:
RUFUS L. SCOTT, JR.
Monroe, Georgia 30655
*********.**@*****.***
IT PROFESSIONAL
QUALIFICATIONS
** ***** ** ** ** professional
Productive self-starter with a strong work ethic, consistently achieving goals
Proven experience in troubleshooting network, hardware, and operating system issues, PC assembly, technical support, meeting client expectations, and providing exceptional customer service
SKILLS
Networking
VLAN
Smart POS 8.1
Firewall
Ethernet
RF Application
Win2000/XP
Cabling
Meraki Switch Port & Config
T-1
Cisco Switches (Meraki)
Time Management
Windows 10
Electronic Troubleshooting
Team Building
PROFESSIONAL EXPERIENCE
MACYS SYSTEMS AND TECHNOLOGY, Johns Creek, Georgia 1992-2017
Senior Field Technician
Held responsibility for supporting three stores as well as shared support on four stores.
POS (Point of Sale) / PCs
Served as Project Lead for access points implementation, router replacement for entire region (10 stores), register asset tag replacement, and Omni Channel 2.0 test project (to alleviate the confinement of the sales associates to the Wrap stands). Project included installation of mobile equipment such as iPods, RF printers, and tablets).
Maintained, tested and troubleshot client equipment remotely and on site which included IBM 4690, NCR 7459 register with peripherals, scanners, printers, monitors and signature pads, MC3190 handheld RF scanners, QL320 printers, Motorola CVT price checking devices, 6532 Motorola access points, and Spectralink 8440 RF phones.
Maintained, tested and troubleshot Microsoft Surface Tablets, IBM Lenovo and Dell desktops and laptops, and Apple IPods and IPads.
Updated and reimaged the Windows 10 operating system (OS).
Provided technical installation and supported projects for new and existing clients.
Promptly resolved customer service issues and fulfilled client requests.
Configured client servers and workstations; updated the current service packs and software packages.
Maximized performance of equipment with software and hardware repairs and updates.
Handled complex issues and coordinated resolution tasks with technical resources.
Scheduled on-site maintenance appointments to keep equipment running at peak performance (remote sites).
Servers / Routers /PBX (Rolm Phone Switch)
Troubleshot and addressed server issues.
Performed preventative and scheduled maintenance on server equipment.
Updated and installed software on client systems.
Repaired outdated and malfunctioning hardware to improve performance.
Installed, maintained, and repaired network configuration for switching devices including Rolm 9751 phone switch (120, 240, and 400 model phones), Cisco 2950, 3500, 3550, and 3560, plus the new Meraki cloud-based switch.
Handled technical issues related to Rolm phone and VOIP.
Resolved technical issues and ensured service level expectations were met while supporting three sites as well as three remotes sites.
RICH’S/MACYS Department Stores, Atlanta, Georgia 1988-1992
Visual Assistant, 1991-1992
Responsible for the placement of accessories on the furniture sales floor. Assisted Sales Associate with pricing for customers.
Coordinated events and worked with multiple vendors for the Visual Department.
Relay Administrator Assistant, 1988-1991
Provided forecast to Relay Administrator for budgeting of material usage by stores and relay staff.
Performed minor repairs on Sales Associates’ POS Systems.
EDUCATION
Bachelor of Fine Arts Certification, Computer Technology
EAST CAROLINA UNIVERSITY CONTROL DATA INSTITUTE
Courses Included:
Basic And Advanced Electronics
Microcomputer Fundamentals
Computer Applications
Peripherals
Computer Installation and Service
ADDITIONALTRAINING
Meraki Switch Port Configuration
PC Configuration
Digital Computer Fundamentals
Electronic Troubleshooting
Smart POS 8.1
4690 Store System
RF Applications
Writing with Intention
Connecting and Communicating
Time Management
Team Building
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