Salesforce Developer/Admin

Akhil K

Salesforce Developer

Email:*.********@*****.***

Phone no: :307-***-****

PROFESSIONAL SUMMARY:

Over 8+ years of IT experience in analysis, design, development and rollout of applications using Salesforce.com CRM, Force.com platform, Java and J2EE technologies as Developer and Administrator.

Four years of Salesforce.com experience in SFA with Force.com Platform,Sales cloud, Service cloud, Collaboration cloud (Chatter) and Communities.

Analyzing business requirements and preparing Entity Relationship diagrams and converted them to salesforce.com using Standard/Custom objects, established objects relationships using Lookup, Master-Detail and Junction objects to implement one-to-many and many-to-many relationships respectively.

Implemented customizations using Apex classes, Visual force pages, Apex Controllers (Custom, Extension & List), web service integration using SOAP, REST and Salesforce API’s, SOQL, SOSL, Aggregate queries and Force.com API.

Integrated Salesforce with external systems using both inbound and outbound using SOAP & REST apex web service classes.

Highly involved in customizing the Salesforce functionalities like custom buttons, custom/standard objects, tabs, and validation rules, workflow rules.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization Designed, Developed and Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs of the application.

Responsible for setting up web service (SOAP, REST) integrations.

Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.

Implemented Apex Scheduler and triggers to invoke Apex Classes at regular intervals and to trigger them at some particular events.

Strong experience in implementing data security/visibility rules using sharing rules, configuring OWD, creating criteria-based and owner-based sharing rules across various object and sharing data to different set of roles in the organization.

Good experience in implementing CRM features like Lead, Account, Contact, Opportunity, Campaign, Case management using Web-to-lead, Web-to case, Email-to-case and custom Lead conversion.

Developed custom Reports and Dashboards, formanagement using Tabular, Summary, Matrix and Joined reports.

Migrated data from Siebel to Salesforce using Data Loader, Cast Iron andInformatica ETL tool.

Deployed Salesforce components using meta-data api across various sandbox and production instances with Change Set, Eclipse and Force.com Migration tool.

Experience in managing Salesforce.com sandbox and production environments.

Proficiency in Object Oriented Languages like C++, Java, J2EE and J2EE framework Struts.

Experience in web technologies including HTML, XML, CSS, Java Script, JQuery.

Proficient in databases including Oracle10i/9g, MS SQL Server 2005/2008 & MS Excel.

Excellent analytical, de-bugging skills and documentation skills.

Worked closely with Business users to enabled business process using SFDC.

Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

EDUCATION:

Bachelor of Computer Science.

TOOLS AND TECHNOLOGIES:

Salesforce.com CRM

Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Salesforce Outlook, Marketing & Community Cloud, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, SOAP API, REST API, Informatica cloud.

Salesforce Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform, Informatica cloud.

Source Control

Git, Github

Testing Tools

QTP, Selenium, Test Complete, Perfecto

Tools

Force.com IDE, Eclipse IDE Plug-in, Force.com Explorer, AppExchange, Data Loader, Cast Iron, Informatica power center.

Java Skills

Java, J2EE, Servlets, JSP, JDBC

Web Technologies

Web Services, XML, HTML, CSS, JavaScript, JQuery

Methodologies

Agile, Scrum, Waterfall

Computer Skills

SQL, PL/SQL, Advance Excel (Data functions, Pivot tables, Reference Lookups etc), Access.

Language

Apex, C, C++, Java, Java Script, Action Script, UML, HTML, XML, XHTML, DHTML, SQL, VB Script

Databases

Windows NT / 2000 / Vista, Windows Server […] UNIX, Windows 7.

Servers

Apache Tomcat, Web logic

Operating Systems

Windows […] UNIX (Solaris, HP-UX), MS Word, MS Excel, MS Office.

PROFESSIONAL EXPERIENCE:

Client: KLA Tencor Corporation, Milpitas, CA

Jun 2017 - Till date

Role: Salesforce Developer/Admin

Description: KLA-Tencor Corporation is a global capital equipment company based in Milpitas, California. It supplies process control and yield management systems for the semiconductor industry and other related nanoelectronics industries. The company's products and services are intended for all phases of wafer, reticle, integrated circuit (IC) and packaging production, from research and development to final volume manufacturing.

Responsibilities:

Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.

Worked on Eclipse, Developer Console and Anonymous blocks development tools for developing, debugging and testing of Apex classes, Visual force pages, triggers and test classes.

Implemented Apex Scheduler and Triggers to invoke Apex classes at regular intervals.

Worked on building SOQL, SOSL, Dynamic and Relationship queries across various objects and worked on tuning queries which are hitting governor limits.

Developed various custom Objects, Tabs, Buttons, Components, Visual force pages, Controllers, Apex Triggers for various functional needs in the application.

Worked on new release of lightning Components.

Developed responsive Visual force pages by using native components and HTML5 tags in the Visual force pages. Written Visual force pages to have look and feel same as Lightning.

Worked on client-side validations using JavaScript for various Visual force pages in the application.

Developed Salesforce Lightning application using Lightning Components, Controllers and Events and used Custom CSS in the components.

Built custom CSS for all Visual force pages and loaded in the static resource.

Created ApexREST web service methods to inbound calls to Salesforce and supported response in JSON and XML format.

Worked on Heroku Connect to build apps. Used Heroku processes for deploying.

Consumed WSDL and generated SalesforceApex stubs and added WS Security headers for outbound calls to external application from Salesforce

Configured and involved in rollout of SSO across multiple users across globe using a custom domain and IdP (Identity Provider)

Created Batch Apex classes for batch execution and updating of related fields.

Worked on creating Reports, Dashboards, Report Types and Analytic Snapshots on various standard and custom objects.

Worked on Heroku connect to build apps. Used Heroku processes for deploying.

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Worked with Dell Boomi atmosphere to integrate Salesforce with Oracle data base and OracleERP systems.

Built custom Salesforce1 Lightning apps for different business groups in the organization and used Salesforce lightning design system styles.

Involved in the customization of the Salesforce app using Lightning resources.

Designed custom Components, used them in Visual force pages along with AJAX for partial page refresh.

Worked on analyzing data while migrating from MS Dynamics to Salesforce, performed data cleansing /merging and prepared Data Dictionary for migration.

Designed and deployed Custom Tabs, Validation rules, Approval processes and Auto-response for automating business logic.

Worked on consolidation of all existing Workflow rules in the new Lightning Process builder flows and created one process builder for each object and managed all actions in the single flow.

Configured and used source control tool Git to maintain repositories for various releases.

Worked on migrating components using Force.com Ant migration tool, Change Sets and Workbench from DEV to QA, ST,UAT and production instances.

Configured Chatter for the Users in the organization for collaboration.

Worked on High Level Design document and Solution Document in addition to Business Requirement Document.

Environment: Agile, Salesforce Enterprise edition, Apex, Visual force, Informatica, AJAX, Workflow & Approvals, Web Services, Reports, Dashboards, HTML5, CSS3, Controllers, Data Loader, JavaScript, SOAP, REST API, Eclipse IDE, Window 7

Client: Motorola Solutions, West Valley, UT

Mar 2016 - May 2017

Role: Sales force Developer

Description: Motorola Solutions, Inc is an American data communications and telecommunications equipment provider that succeeded Motorola, Inc., following the spinoff of the mobile phone division into Motorola Mobility in 2011. The company is headquartered in Chicago, Illinois.[3]

Responsibilities:

Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.

Created relationships among objects using Lookup, Master-detail and Junction Object relationships.

Implemented customizations using Apex controller classes (Custom, Extension), Triggers and Visual force pages.

Used visual force components like Form, Page Block, Page Block Section, Command Button and Action support, Action Function, Page Block Table and Repeat for developing visual force pages.

Developed rich UI using custom Cascading Style Sheets (CSS) in Visual force pages and used Java Script, JQuery for client-side validations.

Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from Objects.

Written apex classes to make an outbound integration to external application by generating necessary apex stubs from WSDL using WSDL2Apex.

Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates.

Created communication templates used for Email alerts based of Text, HTML and Visual force types.

Customized standard features like auto-response, assignment, escalation rules on Lead and Case object.

Designed and developed Visualforce pages based on the business requirements.

Develop Apex Classes, Custom Controller Classes and Apex Triggers for various functional needs in the application.

Migrating of Data in complex projects using Data Loader tools.

Collaborated with technical resources to establish and maintain effective integration between Salesforce.com and other enterprise systems.

Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.

Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.

Modifying Page layouts and setting the Record Types.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Developed customized Reports, Dashboards for business users and managers, developed custom report using visual force pages.

Prepared data mapping documents and migrated data from Siebel to Salesforce using Data Loader, Cast Iron orchestration.

Written apex unit test classes for Trigger, Apex classes to meet 75% of code coverage to migrate to Production instances.

Good experience in preparing package.xml file for deploying applications from Sandbox to Production instances using Force.com migration script and Workbench.

Implemented best practices to avoid governor limits by writing repeated code in triggers and apex classes.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visual force pages, Web Services, SOAP, REST, WSDL, Sales Cloud, Service Cloud, Custom Objects, Tabs, Email Services, Workflows, Approval process, Data loader, Cast Iron, Reports, Dashboard, Sharing rules, Force.com IDE, HTML, CSS, JavaScript, JQuery, Windows 2003.

Client: Fidelity Investments -Marlborough, MA Dec 2014 - Feb 2016

Role: Salesforce Developer

Description: Fidelity Investments offers Financial Planning and Advice, Retirement Plans, Wealth Management Services, Trading and Brokerage services, and a wide range of investment products including Mutual Funds, ETFs, Fixed income Bonds and CDs and much more

Responsibilities:

Communicating with executive management on project status and overall project progress against target.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.

Working knowledge of querying Salesforce.com database using SOQL and SOSL queries using Workbench.

Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.

Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC)

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Windows XP Pro, Windows service 2003, Oracle 9i, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, Security Controls, java, WSDL, AJAX, REST, JASON

Client: Farmers Insurance, Michigan Oct 2012 - Nov 2014

Role: Salesforce Administrator

Description: Farmers Insurance Group is an American insurer group of automobiles, homes and small businesses and also provides other insurance and financial services products.

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

Interacted with team members to gather requirements and documented them.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, opportunities, Campaigns and Reports.

Created various Custom Objects and defined lookup, Picklist, master-detail relationships and roll up summary between those objects. Also created junction objects to establish connectivity among objects.

Created workflow rules and defined related tasks, time-triggered tasks, Email alerts and field updates to implement business logic.

Worked on Process builder to create auto response, auto assigning cases, auto finishing Cases and auto populating fields on different objects as per the business requirements.

Created profiles and implemented Object and field level security to hide critical information on the profile users.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Developed various Apex classes/ triggers and Visual Force Pages for various functional needs in the application.

Wrote SOQL, SOSL queries for calling the data from databases and displayed them.

Used data loader for insert, update, and bulk import /export of data from salesforce objects.

Wrote test classes as a part of unit testing and tested it using selenium.

Environment:Salesforce.com, CRM, Apex, Visualforce, triggers, workflow, validation rules, AppExchange, report, dashboard, Force.com IDE, Visualforce (pages, components, and controllers), Emails, Custom objects, process builders, Data loader, SOSL, SOQLs, Force.com API.

Client: Wise Info Tech - Hyderbad-India Feb 2011 - Sep 2012

Role: Java Developer

Description: Wise InfoTech, LLC. (WIT) is a customer-oriented company dedicated to supplying superior computer products and services to our broad customer base. At WIT, we recognize today's competitive marketplace and therefore are committed to providing our customers with technology solutions that aim to both maximize profitability and achieve outstanding customer satisfaction.

Responsibilities:

Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.

Data handling between consequent calls to server were incorporated by session state, application state and query strings.

Performed Integration Testing by adding all modules together for the web based application.

The application is based on the MVC-II Architecture using Apache Struts framework.

Developed and maintained optimized SQL queries in Data Warehouse

Developed application based on SDLC (Software Development Life Cycle).

Used JUnit to write repeatable tests (regression testing), mainly for unit testing.

Developed the web pages JSP, CSS, JavaScript.

Developed Business logic on Java beans and setup connection with database.

Managed SourceCode in CVS environment.

Implemented store procedures and triggers using PL/SQL.

Created several complex stored procedures and triggers using SQL Server 2005 to retrieve data.

Environment: Java, MVC, EJB, JDBC, Servlets, JSP, JBuilder IDE, HTML, XML, JavaScript, BEA WebLogic, Oracle, Internet Explorer, MS SQL Server 2005, T-SQL, and Windows 2007.

Client: Essar Oil Ltd - Mumbai -India Mar 2009 - Jan 2011

Role: Software Engineer

Description: Essar Oil is an India-based company engaged in the exploration and production of oil and natural gas, refining of crude oil, and marketing of petroleum products. It is a part of the Essar Group based in Mumbai.

Responsibilities:

Taking part in preparation of Automation test plan.

Analyze and write detailed specifications and Test Requirements.

Writing Test scripts and functions wherever necessary for various units of the business modules.

Review of the test cases written for integration level.

Interacted with various business team members to gather the requirements and documented the requirements.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Review of the Automation Scripts.

Scripting through VB Script for the cases written, review the scripts written by team.

Effective coordination with development team and testing team.

Environment Windows XP, Quick Test Professional, SQL 2000

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