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IT Manager Project

San Jose, California, United States
April 22, 2018

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Grace Ye

Email: Phone: 408-***-****


Bachelor of Science in Computer Science – 12/2001

University of Rhode Island


Results-oriented professional with more than 10 years of extensive technical experience in managing IT infrastructure platforms and IT projects and program lifecycles through all phases. In-depth knowledge of effective cost management, time management, Multitasking, and risk management with experience working with global cross-functional teams. Strong technical background in project management, customer support, system architecture, database design, and Software development. Quick learner and consistently recognized for high quality results through excellent project and program management skills.


Certified ScrumMaster

Excellent organizational skills.

Strong analytical skills and attention to detail.

Great project management abilities to lead a team to execute delivered outcome.

Good communication and good listener and people skill.

Proficient in program, strategy, and Roadmap planning.

Proficient in Agile methodology, streamline process, and automation.

Strong ability to hold self and others accountable to delivering results.

Programing: Java, JSP, Perl, C, Shell

Network, Linux,Oracle Database, Middleware,Web Servers, Application server, WebSphere


Cisco Systems, Inc, CA 10/2012- Present

IT Project Manager

Successfully led the migrations of 1000+ applications from legacy platforms to a new cloud platform which resulted in saving millions of dollars in licensing cost.

Engaged in strategic planning for the platform roadmap, budgeting, resource planning, onboarding, program planning and extensive engagement of cross functional teams.

Developed and implemented innovative way of integrating projects and operational deliverable into Agile Methodology

Delivered with https enforcement, which enabled Cisco sites to protect users against attacks from insecure networks.

Delivered multiple platforms with latest Oracle version upgraded (12C) and OS RHEL6.6 upgraded.

Delivered the latest platform for & on WebSphere Portal 8.5, one of the latest web technologies being adopted across Enterprises.

Successfully implemented new business features and handled the migration of previous platforms during a multiyear and multimillion dollar project.

Effectively managed and led multiple teams onsite in San Jose and offshore in India.

Collaborated with Cisco’s Info security team to develop and pass appropriate security tests for application certification

Collaborated with Cisco's Oracle Access Management team to integrate all parts of the Enterprise portal with single sign-on and authorization protection.

Collaborated with Cisco's Software Release Automation team to integrate all parts of the Enterprise portal with Continuous Delivery for agile deployment.

Closely tracked program issues for documentation and presentation of regular program status to project stakeholders and IT team.

Oversee all phases of the project, coordinating with business sponsors, vendors, and other relevant areas of IT throughout.

Drive platform security compliance program, ensure all 1000+ servers across the group met the security compliance and collect security metrics for Senior Directors and CIO reporting.

Ensure all deliverable and commitments are met and the project is in compliance with relevant standards and methodologies

Ensure all aspects of the project including business processes, organizational change, training, communications, quality and controls objectives are met

Follow Agile (Scrum) methodology for platform delivery

Support IT Monthly and Quarterly Releases and streamline operational support model

Manage Vendor relationship by acting as liaison between IBM and Cisco

Facilitate cross-functional team meetings and maintain meeting minutes.

Document best practices and tracking issues with collaboration tools (Wikis, Jive, Box, Smartsheet, and Google docs)

Cisco Systems, Inc, CA 10/2002- 10/2012

IT Engineer

Leveraged Splunk to improve operational efficiencies and enable teams to gain more visibility in a complex multi-DataCenter environment.

Configuration, Analysis, and Troubleshooting of ACE in our Metro Virtual Data Center Platform (MVDC) which enables Cisco's Web Application requests to load-balance Web Servers and fail-over Datacenters for high availability and resiliency.

Debugging and Analysis of Network layers 4 through 7

Managed web applications, and monitored performance of web applications with ITCam and Cisco internal tools to ensure high-availability

Integrated Web Applications with backend technologies like Oracle DB and other middleware technologies like Oracle Access Manager and Oracle Identity Manager.

Designed, installed, implemented and configured Splunk Enterprise for log analytics.

Built and supported Websphere Enterprise Portal platform in new Datacenter and migrated existing servers from existing Datacenter to new Datacenter for redundancy.

Built and configured Cisco commerce Portal in Metro Virtual Datacenter for availability, resiliency, load balancing, and seamless failover.

Maintained and upgraded services to meet growing user demands at a fast-paced company

Monitored and maintained file systems and servers including developing shell and Perl scripts and automating ongoing infrastructure platform maintenance in Perl.

Liaison between developers and system administration teams.

Identified and corrected bottlenecks in the system, and implementing performance-enhancing technologies

Provided 24x7 support to resolve emergencies and to coordinate closely with global remote teams

Worked with Call Center Management on issue status, RCA, short term and long term resolution plan.

Managed and resolved escalations due to service outage or degradation.

Oversaw the troubleshooting, escalation and resolution of production issues and provided feedback to support teams on root causes.

Worked with IT, deployment, development, and QA groups throughout development and release.

Prepared development plans and test programs for new applications and proactively followed up with users to ensure satisfaction and meeting business objectives.

Developed application with Java and JSP for tracking known issues and routing to description of existing solution.

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