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Sap Manager

Mississauga, Ontario, Canada
April 22, 2018

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SAP BASIS Administrator with 13 years of extensive experience in managing and implementing SAP full life cycle projects, such as EHP (Enhancement pack), Support pack, and Database upgrade.

Performed Homogeneous and Heterogeneous SAP migrations for medium to large scale databases.

Supported SAP DBA on Oracle, MS SQL server and Live cache on MAXDB with OS based on Windows server, UNIX and HANA on Linux environments

Provided services to multiple Fortune 500 companies SAP landscape. Strong understanding of service management concepts, SLAs (Service Level Agreement of performance and availability), performance metrics, root cause analysis and remediation.

Be responsible to create SLA reports to the higher management and other stakeholders; contributed in defining scope, resources and budget for business solutions.


SAP Business Suite: ECC 6.0 Netweaver 7.0- 7.4, BW/BI/BIA (BI accelerator)(6.4, 7.X), XI/PI, ABAP+JAVA, live cache, Solution Manager 7.1, Enterprise Portal, GTS, CRM, SRM and GRC .

DB: Oracle (9i – 12c)(1 – 10 TB), MS SQL, SAP MaxDB, Hana (Hana DB, Hana studio, sizing).

OS: MS Windows server, UNIX (HP SUN), Linux (SUSE).

Strong scripting and automation with cron job and Bash

Familiar with 3rd party Tax application, like BSI/ Vertex

SAP /DB installation / upgrade / backup / recovery / migration

ITSM / ITIL foundation 3, and SOX audit procedures

Strong communication skills.


ECC 6 ABAP+Java split / Netweaver 7 BW upgrade /oracle 11g to 12c upgrade.

Business award by Recognition @HP for Successful Disaster Rehearsal Drill for client.

Business award for leading QA refreshes of SAP systems (including ABAP+Java dual stack, ABAP and Java alone system).


SAP Basis consultant @ HP Canada May 2005 – Jan 2018

SAP 7x24 level 3 on-calls for operation support for multiple client landscapes.

End to end ECC, BW, PI, CRM /SRM Quality refresh, both AS ABAP and AS JAVA.

Kernel upgrade, client copy, language install, Add-on, support packs stack install, printer / spool admin, user admin, RFC configure.

Downloaded and applied SAP patch, Support Pack Stack, and SAP OSS notes.

Maintained SAP security in terms of creating users and roles.

SAP Transport Management: Configuring Transport routes, Moving SAP changes with STMS throughout SAP Landscape and troubleshooting Transport related issues.

Executed day to day support of solution manager, monitoring change, early watch report, and maintenance optimizer; closely analyzed Early Watch Report to monitor system performance.

Configured CCMS (RZ20) for monitoring automation with solution manager.

Built sandbox for new applications/components to test the compatibility and suitability.

Worked closely with other teams / end users to investigate and trouble shoot complex application issues.

Executed performance tuning and initiated changes on DEV/QA/production on a regular basis, such as profile and parameter adjustment according to SAP advice or best practice.

Java system copy with hostname change.

Worked on production / QA system refresh and Disaster Recovery Drill annually.

Updated with new SAP technology, hand-on experience on BW preparation/ sizing for SAP HANA Migration, HANA DB installation.

Hand-on experience with Hana installs migration (Hana DB, Hana studio, sizing).

Managed a team from off-shore for service management of medium task/project, migrating SAP/Oracle from local UNIX to cloud Linux.

Drafted detailed documents on all system related procedures and kept a daily, weekly and monthly Run book.

Wintel (Microsoft Windows server) level 3 Support @ HP Canada March 2001 - May 2005

Senior Microsoft Wintel analyst, Core member of Technical support team of HA (High availability) Wintel Group, for HP out-sourcing business, ERP-Operation.

Supported windows server related activities, such as HOT-swap, cluster, SANs storage…

Supported 3rd party applications related to SAP/Oracle as mentioned above.

Dentsply Canada, Ltd. Toronto, ON June 2000 – January 2001

Senior Technical Support/Network Analyst

Dentsply Dental (Tianjin) Co., Ltd. China. January 1994 April 2000

Supervisor of MIS (Senior Technique Support)

Worked in all the phases of a ERP/MRP (Platinum for Windows) project (pilot installation, unit testing, problem determination, configuration investigation, software installation and monitoring), Design of Crystal Report to meet Customer Service and Warehouse Requirements.

Training and Certification

SAP ADM100 (SAP Web AS Administration)

SAP ADM200 (SAP Web AS Administration, JAVA)

SAP ADM325 (SAP Software Logistics)

SAP ADM505 (SAP Database Administration – Oracle)

SAP BIT400 (SAP NetWeaver Process Integration)

SAP E2E100 (Root Cause Analysis)

SAP HA100 (SAP HANA Introduction)

SAP HA200 (HANA 2.0 Installation and Administration)

SAP HA250 (Migration to SAP HANA Using DMO)

Oracle: OCP – Oracle Certified Professional

Oracle 10g DBA training at ORACLE

Microsoft : MCP, MCSE


July 1994, Tianjin University, P.R. China. B. Sc


References available upon request

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