Customer Service Representative

TONYIA COX

**** **** ****, ******** ** *****, 770-***-****, ******.***@*****.***

EXPERIENCE

Ruby’s Silk Flowers – March 2010 – November 2017

Customer Service Representative

This role was multi-faceted. My main role was as a customer service representative, but I also built flower arrangements as necessary (100/week) as well as aided in warehouse operations.

Ran day to day office operations when the office manager was absent.

Wellstar Health Systems – August 2001 – August 2016

Customer Service Representative – Patient Financial

Managed patient accounts for proper insurance payments; applied refunds to patient accounts for overpayments

Aided in resolving patient issues via phone conversations as needed.

EDUCATION

Sprayberry High School

AWARDS AND ACKNOWLEDGEMENTS

Recognized as employee of the month at Wellstar on numerous occasions. Consistently received positive performance feedback on reviews year in and year out.

Received four commendations at Ruby’s Silk Flowers from the leadership for my customer service skills.

REFERENCES

-Available upon request

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