Information Technology Engineer
Resume:
Aamir Ahmed
Field Engineer IT
(ITIL & Microsoft certified)
Diyar United Company
Location: Kuwait City, Kuwait.
Education: Degree, Computer Science Engineer
Experience: 5 Years, 10 Months
CONTACT
Name: Aamir Ahmed
Mobile Phone: +91-960*******, +91-776*******
Country: Al Ahmadi, Kuwait
Email Address: **.*****.*****@*****.***
Skype ID: er.aamir.ahmed
Linkedin: https://www.linkedin.com/in/aamir-ahmed-0044bb85
Target Job Title: IT Support & System Administration
Career Level: Mid-Career
Target Job Location: All GCC Countries; UK
Career Objective: Objective:
To associate with an organization which progresses dynamically and gives me a chance to update my knowledge and
enhance my skills in the state of the new technologies and be a part of the team that excel in work towards the growth of
the organization and gives me personal and professional satisfaction thereof.
Employment Type: Full Time Employee
PERSONAL INFORMATION
Birth Date: 15 October 1989 (Age: 27)
Gender: Male Nationality: India Residence Country: Al Ahmadi, Kuwait
Visa Status: Work Visa: Passport No: J0624733 (Expire: 08/03/2020)
Residency No: 289********* (Expire: 11/02/2019)
Name in Arabic : Marital Status: Single Number of Dependents: 3 Driving License Issued From: India
1/5
EXPERIENCE (5 YEARS, 10 MONTHS)
February 2017 to March 2018
Field Engineer - IT
Diyar United Company
Location: Kuwait
Company Industry: Information Technology
Project: PAAET (PUBLIC AUTHORITY FOR APPLIED EDUCATION AND TRAINING)
Job Role: IT Support & System Administrator;
Overall Support to IT infrastructure management Service in a 24x7 environment to ensure 99.99% of service delivery
uptime for all IT Assets & LAN/ WAN in Offices and Remote Sites.
Provides desktop support; Installation & Configuration of Printers, Scanner, Biometrics, access cards, Projector, CCTV,
Video conferencing, etc.
Operating System Installation, Up-gradation & necessary system back-up when required.
Installation and Configuration of various Application Software like Microsoft office, Adobe, AutoCAD, Revit, Corel draw,
oracle, Java plugins, Anti-virus, etc.
Installation of Windows server & Configuring DNS, DHCP, ICS, IIS, TCP/IP, Proxy Server, etc.
Expert in network support troubleshoots basic telephone, internet, and Wi-Fi issues.
Managing Active directories, Outlook Mail accounts, Users Accounts, security, group policies & license.
Managing Windows Services, NTFS permission, Disk Quota Management, etc.
Maintaining Group Policies, Domain joining, Network printing & Data Backup.
Manage service requests, software installations, Systems setups, upgrades, etc.
Maintaining troubleshooting applications like word, excel, PowerPoint, Adobe, SAP, etc.
Monitor & resolve SLA Ticket Management such as incident & SR for optimum performance using BMC remedy &
Maximo.
Technical Support to all hardwares assets of HCL, IBM, HP, Samsung, Dell & Compaq, etc .
Expert in Windows 7, 8 and 10 installations, configuration and troubleshooting.
Installation of Windows server & Configuring DNS, DHCP, ICS, IIS, TCP/IP, Proxy Server, etc.
Operating System Installation, Up-gradation & necessary system back-up when required.
Troubleshooting of Servers, Clients Workstations i.e. Laptops, Desktops, Handheld devices, etc.
Configuring network equipments like AP, WIFI-Hotspot, IP Phone, switch, router, etc.
Provide technical support to virtualization technologies like VMware, Citrix, etc.
Manage user accounts, permissions, Emails, Symantec Anti-Virus & Anti-spams Security.
Configuring Mail clients on Microsoft Outlook / Lotus Notes / Android Devices, etc.
Experience in supporting Apple iPad, iPhone & Android Smart phones products, etc.
Cabling, Crimping and complete troubleshooting of LAN / WAN issues
Provide Remote Support to fieldwork maintenance of system & network equipments.
Content filtering, Websense restrictions, Download restrictions to ensure max security.
Cisco routers, Lease-Line, Broadband and other DSL-ADSL maintenance.
Good experience on Internet Browsers like Internet Explorer, Chrome and Firefox, etc.
Software Product installation / Renewals / updates of patches & Plugins management
Knowledge of configuring routing protocols RIP, ISIS, OSPF, BGP & L2 Switching.
Hands on experience on IBM Tivoli, Citrix, Ammy Admin & Team viewer for Remote administration.
Monitors system performance and implements performance tuning.
Working Knowledge of IP/MPLS, VRF, VLANS & Bridge network with lpv4 & lpv6 Addressing in
Lead & Work cooperatively with all other teams to ensure the highest-level performance.
Resolution, Escalations and coordination with the respective vendors.
Ensure weekly, monthly Routine checkups for systems maintenance and service.
UPS (DC) /DG / Power bank systems maintenance and Reporting to senior management.
Project documentation, record keeping & Gate Pass, etc.
Communicates effectively with clients/vendors to identify needs and evaluate business solutions.
Provide advice to management on IT issues and planning; work closely with decision makers in other departments to
identify, recommend, develop, implement and support cost-effective technology solutions (including automation
processes).
Determine opportunities for improvement of current IT systems including assessment of future requirements.
2/5
October 2015 - December 2016
IT Support Engineer (Executive)
Reliance Jio SMSL
Location: India
Company Industry: Telecommunications
Job Role: Information Technology
Expert in Network & Windows Server administration.
Overall Support to Network IT infrastructure management Service in a 24x7 environment to ensure 99.99% of service
delivery uptime for all IT Assets & LAN/ WAN.
Monitor and resolve SLA Ticket Management such as incident & SR for optimum performance.
Technical Support to all hardwares assets of HCL, IBM, HP, Asus, Samsung, Dell & Compaq, etc.
Expert in Windows XP, 7, 8 and 10 installations, configuration and troubleshooting.
Installation and Configuration of Application Software like MS office, Adobe, SAP, etc.
Installation of Windows server & Configuring DNS, DHCP, ICS, IIS, TCP/IP, Proxy Server, etc.
Operating System Installation, Up-gradation & necessary system back-up when required.
Troubleshooting of Sees, Clients Workstation i.e. Laptops, Desktops, Handheld devices, etc.
Configuring network equipments like AP, WIFI-Hotspot, IP Phone, switch, router, etc.
Provide technical support to virtualization technologies like VMware, Citrix, etc.
Manage user accounts, permissions, Emails, Symantec Anti-Virus & Anti-spas Security.
Configuring Mail clients on Microsoft Outlook / Lotus Notes / Android Devices, etc.
Experience in supporting Apple iPad, iPhone & Android Smart phones products, etc.
Maintaining Group Policies, Domain joining, Network printing & Data Backup.
Managing Windows Services, NTFS permission, Disk Quota Mana gement, etc.
Cabling, Crimping and complete troubleshooting of LAN / WAN issues.
Installation of devices like Printers, Scanner, Biometric, Projector, CCTV, EPABX etc.
Good experience on Internet Browses like Internet Explorer, Chrome and Firefox, etc.
Software Product installation / Renewals / updates of patches & Plugins management
Provide Remote Support to field work maintenance of system & network equipments.
Content filtering, Websense restrictions, Download restrictions to ensure max security.
Manage service requests, software installations, Systems setups, upgrades, etc.
Maintaining troubleshooting applications like word, excel, PowerPoint, Adobe, SAP, etc.
Cisco routers, Lease-Line, Broadband and other DSL-ADSL maintenance.
Knowledge of configuring routing protocols RIP, ISIS, OSPF, BGP & L2 Switching.
Hands on experience on IBM Tivoli, Ammy Admin & Team viewer for Remote administration.
Monitors system performance and implements performance tuning.
Experience in Cisco ASR Routers like 903, 9020, 920(O), 920 (I) & 901, 1000 series, etc.
Working Knowledge of IP/MPLS, VRF, VLANS & Bridge network with lpv4 & lpv6 Addressing
Lead & Work cooperatively with all other teams to ensure the highest-level performance.
Resolution, Escalations and coordination with the respective vendors.
Ensure weekly, monthly Routine checkups for systems maintenance and service.
UPS (DC) /DG / Power bank systems maintenance and Reporting to senior management.
Project documentation, record keeping & Gate Pass, etc.
November 2014 - October 2015
System Associate
HCL INFOSYSTEMS LTD
Location: Patna, India
Company Industry: Information Technology
Job Role: Information Technology
Network & System administration such as Installation, maintenance & planning, of IT infrastructure (computers,
servers, printers, software, applications, security and IT Peripherals ) at offices and field sites
3/5
Operating system installation such as Windows 7, 8 and 10, configuration, Upgradation & necessary system backup
when required
Manage service requests, software installations, new computer setups, upgrades, etc.
Support the following technologies: Microsoft Office products Outlook, Word, Excel, Access, Adobe, Autodesk, etc.
Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as re quired.
Perform duties required to support all hardware and operating system platforms.
Manage user accounts, permissions, Emails, Symantec AntiVirus & Antispams Security.
Experience in supporting Apple iPad, iPhone & Android Smart phones products, etc.
Configure and install various network devices and services (e.g., routers, switches, firewalls, Access points, CCTV
cameras and EPABX, etc.
Maintaining Group Policies, Domain joining, Network printing & Data Backup.
Managing Windows Services, NTFS permission, Disk Quota Management, etc.
Monitor performance and ensure system availability and reliability.
Maintain uptodate records of all IT equipment, agreements and licenses management.
Software Product installation / Renewals / updates / patch and expiry management
Antivirus product updates & Monitoring Daily backups
Cabling, Crimping and complete troubleshooting of LAN / WAN issues
Network monitoring, Network issues diagnosis.
Cisco routers, Lease-Line, Broadband and other DSL-ADSL maintenance.
Knowledge of configuring Static routing & dynamic routing using routing protocols RIP, RIPV2, EIGRP, OSPF, BG P,
Switching and Manages and Configure the VLANS.
Escalations and coordination with the respective vendors
UPS (APC) / Power backup systems maintenance and troubleshooting
Knowledge documentation / Software Manuals preparation etc.
November 2011 - October 2014
Desktop Support Engineer
IBM (via Kaizen IT Services Pvt Ltd)
Location: Patna, India
Company Industry: Information Technology
Job Role: Information Technology
Experience in Installing and Implementing LAN / WAN
Install all new hardware, systems, and software for networks.
Install, configure, and maintain network devices like Desktops, Laptops, etc.
Excellent experience in laptop setup and support
Excellent experience in windows 7, 8 and 10 including installation, configuration and troubleshooting.
Working experience in Apple Macintosh platforms Operating System
Experience in supporting Apple (Mac, iPad, iPhone) products.
Experience in dealing with IP Phone configuration, projector & Data show.
Expert in printing service [installation, configuration and troubleshooting]
Maintaining the connectivity for Networking Equipments like Routers & Switches. .
Taking care of Network and System troubleshooting
Installation and Configuration of Operating System & Application Software.
OS Upgradation and taking necessary system backup when required.
Hands on experience on IBM Tivoli Remote Control for Remote administration.
Sound knowledge of IBM Maximo tools.
IBM Lotus Notes Clients Installation/Configuration/Troubleshooting.
Maintaining Group Policies, Domain joining, Network printing, Data Backup.
Managing Windows Services, NTFS permission, Quota Management.
Perform troubleshooting analysis of servers, workstations and associated systems.
Monitors system performance and implements performance tuning.
4/5
EDUCATION
Bachelor's Degree, Computer Science Engineering
Magadh University
Location: Patna, India
Completion Date: April 2012
Grade: 70.66 out of 100
B.E / B.Tech
CERTIFICATION
ITIL Foundation Certificate in IT Service Management (Certificate number: 6073631.20689944)
Microsoft Certified Professional (Certification number: G355-4280)
SKILL
COMPUTER HARDWARE Network Administration
(Expert) (Expert)
MCSE System Administration
IT Service Management
LANGUAGES
Urdu English (Expert)
Hindi Arabic (Working Knowledge)
5/5
Contact this candidate