Donna M. Davis

*** ****** ******, ***. ***

Buffalo, New York 14222

Telephone: 716-***-****

Email: ac47au@r.postjobfree.com

PROFESSIONAL PROFILE:

Ethical, competent, conscientious Executive Assistant offering a solid background in city, county, and state government.

Successfully managed multiple governmental projects and tasks for 13 council members while simultaneously adhering to strict deadlines.

Commended for streamlining the budget process.

Technical experience- Microsoft Office Specialist Word 2007, Excel, PowerPoint, QuickBooks, TIMS System,

Epicor System

Team player, friendly, outgoing, determined, and flexible in the approach to achieving the bottom line.

WORK EXPERIENCE:

Imagine Staffing Technology Buffalo, New York

Endeavor Health Services 8/14/2017-2/28/18

Medical Secretary

Maintain schedule of Counselors and Doctors Clients

Check in patients, provide paperwork to be fill out and collected co-pays

Verified Insurances

Created client schedule and pull Charts for all client being seen by the Doctors using the

Anasazi computer system

Open and close out Medical Charts

Ordered all office supplies

Gatekeeper for the office

Imagine Staffing Technology Tonawanda, New York

Keller Technology Corporation 5/11/17-7/28/17

Expeditor

Assisted Supply Chain Department with updating purchase orders and assisting with order confirmations

Visited and interfaced with suppliers to conduct audits as needed

Worked with vendors to solve invoicing issues that could delay critical shipments

Contacted suppliers to ensure that all dropship purchase orders were received and that deliveries shipped

on time

EGW Temporary Employment Agency Buffalo, New York

Irish Carbonic-Counter Sales 12/12/16-3/13/17

Preformed counter and phone sales using the TIMS System, with consisted of taking orders of

Bag’n Box syrup premixes, CO2/Bulk CO2, Beer Gas, Helium, Dry Ice/Dry Ice pellets for Blasting.

Prepared Printed tickets for delivery of costumer orders, including any special delivery requests

Preformed daily phone calls to inquire if customers needed any products for the next day’s delivery.

Check cylinder to make sure they were in compliance with the code prior to sending tanks to be filled.

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Résumé - Donna M. Davis

AppleOne Temporary Employment Agency Buffalo, New York

MJ Peterson Real Estate-Oxford Village Townhomes 6/06/16-11/28/16

Office Assistant

Answered all calls; provided information regarding the units and the requirements to obtain

Housing at the complex

Assisted tenants with all requests for repairs & request for maintenance.

Confirmed appointments for prospective tenants with the Property Manager

Prepared notices for tenants regarding special repairs around the complex

Convergys Jacksonville, NC

Domestic Customer Service Representative 2/03/2014-4/21/2016

Client – FEDEX

Strived for excellence and 100% Customer satisfaction during each customer interaction

Answering inbound calls from FEDEX Customers

Assisting Customers with the tracking of packages, and advising Customers of Shipper’s commitment

date and anticipated delivery dates and time

Creating Cases in the FEDEX System for address corrections, delivery issue, miss-delivered packages,

and requests for ETA-Estimated Time of Arrival

Scheduling of Express or Ground pick-ups for Business and Residential Customers

Transferring calls to the appropriate divisions, such as: to the Customer Advocate Team, Revenue

Service, Billing, Technological Support, International Customer Service, Freight Customer Service, etc.

Provided Ratings, Transit Time, order supplies, provided station locations

Verified POD’s, Initiated Claims for damage and losses

Personnel Resource, Inc. Williamsville, NY

Human Resources Assistant- American Steamship Company 8/09/12 – 4/30/13

Daily updating of new and existing marine personnel, using the Company’s highly sophisticated Adonis Marine Personnel Manager software.

Inputting Safety and Emergency Procedures and EAP training in the Adonis system.

Scanning and attaching Performance Evaluations for 300+ crew member profiles in Adonis.

Fielding daily call-ins from the Company’s 14 vessels, dispatching messages for crew changes and relief personnel.

Filing, employment verification, and other general human resources functions.

Creating excel spreadsheets for special projects as directed by the Human Resources Manager.

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Résumé - Donna M. Davis

New York State Senate Buffalo, New York

Executive Assistant

2/10/09-10/23/09

Scheduled for the Senator’s Buffalo and Niagara Falls District Offices which consisted of receiving

all office calls regarding meetings, appointments, requests for speaking engagements, and staff assignments.

Erie County Legislature Buffalo, New York

Legislative Assistant 7/02/07- 3/10/08

Managed the district office working with district constituents and attending district-wide meetings.

Personnel Resource, Inc. Williamsville, New York

Administrative Assistant 5/01/06 – 2/09/07

Assigned to various long term temporary Administrative Assistant positions.

Labor Ready Kenmore, New York

Customer Service Representative 1/03/05 – 4/27/06

Responsibilities included best match dispatching of Clients, Accounts Receivable, Collections, and Sales.

Buffalo Common Council (1986-2003) Buffalo, New York

Chief of Staff 1/3/00-12/31/03

Responsibilities included the overall operation and function of the Council Staff office and the supervision of six staff members and Council Staff Interns.

Prepared the annual City Budget of approximately $9 million.

Provided technological support to 13 Common Council members, and their staff. Overseeing the staffing of 5 standing Committees and over 30 other committees and task forces.

Senior Legislative Assistant 1/4/93-12/30/99

Oversaw the Community Development Block Grant, Grant-in-aid, and the Capital Improvement Budget.

Staffed and assisted the Common Council President on the Bi-National Bridge Task Force.

Prepared orientation materials and scheduled orientation sessions for newly elected Councilmembers and their staff.

Staffed and assisted the Majority Leader on the Council Budget Committee.

Legislative Assistant 2/10/86-12/31/92

Represented Common Council Members at various functions and meetings, at the discretion of the Common Council; wrote, typed, and researched legislation.

EDUCATION:

Adult Learning Center & Educational Opportunity Center, Buffalo, NY Microsoft Office Specialist 2010

B.A. Degree, State University of New York at Buffalo -Major: A. American Studies/Communications

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